Consumer Rights Wiki:Article suggestions: Difference between revisions
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→List of incidents not yet covered: Software tethering in Embodied's Moxie robot. This is my first contribution to any Wiki! |
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|TeamViewer's free trial automatically enrolls users into a paid subscription unless they provide 28 days' advance written notice to cancel. This excessively long cancellation window, combined with the requirement for written notice (rather than allowing cancellations through the same platform used for sign-up), creates a high risk of unintended charges. If users fail to meet these stringent requirements, TeamViewer bills the full annual subscription fee without further warning | |TeamViewer's free trial automatically enrolls users into a paid subscription unless they provide 28 days' advance written notice to cancel. This excessively long cancellation window, combined with the requirement for written notice (rather than allowing cancellations through the same platform used for sign-up), creates a high risk of unintended charges. If users fail to meet these stringent requirements, TeamViewer bills the full annual subscription fee without further warning | ||
|<ref>{{Cite web |date=2023-09-03 |title=All about subscription |url=https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/ |url-status=live |archive-url=https://web.archive.org/web/20250628031915/https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/ |archive-date=2025-06-28 |access-date=2025-08-16 |website=TeamViewer}}</ref><ref>{{Cite web |last=ozgurozkan |title=TeamViewer invoiced me after a free trial + demanded “28‑day written cancellation.” Proofs inside |url=https://www.reddit.com/r/teamviewer/comments/1mpzpo5/teamviewer_invoiced_me_after_a_free_trial/ |url-status=live |website=Reddit}}</ref> | |<ref>{{Cite web |date=2023-09-03 |title=All about subscription |url=https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/ |url-status=live |archive-url=https://web.archive.org/web/20250628031915/https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/licensing/subscription/all-about-subscription/ |archive-date=2025-06-28 |access-date=2025-08-16 |website=TeamViewer}}</ref><ref>{{Cite web |last=ozgurozkan |title=TeamViewer invoiced me after a free trial + demanded “28‑day written cancellation.” Proofs inside |url=https://www.reddit.com/r/teamviewer/comments/1mpzpo5/teamviewer_invoiced_me_after_a_free_trial/ |url-status=live |website=Reddit}}</ref> | ||
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|Embodied | |||
|This is case of "software tethering". Embodied's $799 companion robot Moxie permanently shut down once the company decided to shut down cloud services. According to Embodied's own website "Moxie relies on cloud connectivity for its core features, and it will not function once services end ... Our Terms of Service specify that services may be terminated at any time without prior notice." | |||
|<ref>{{Cite news |last=Notopoulos |first=Katie |date=2024-12-11 |title=They bought an $800 AI robot for their kids. Now the company is shutting down — and children are having to say goodbye. |url=https://www.businessinsider.com/moxie-robot-toy-shutting-down-kids-embodied-goodbye-2024-12?op=1 |url-status=live |archive-url=https://web.archive.org/web/20250816193431/https://www.businessinsider.com/moxie-robot-toy-shutting-down-kids-embodied-goodbye-2024-12?op=1 |archive-date=2025-08-16 |access-date=2025-08-16 |work=Business Insider}}</ref><ref>{{Cite web |title=Closing FAQs – Moxie Robot |url=https://moxierobot.com/pages/closing-faqs |url-status=live |archive-url=https://web.archive.org/web/20241126054436/https://moxierobot.com/pages/closing-faqs |archive-date=2024-11-26 |access-date=2025-08-16 |website=moxierobot.com}}</ref><ref>{{Cite news |last=Degeurin |first=Mack |date=2024-12-10 |title=‘I love you… goodbye:’ What will happen when this companion robot suddenly dies? |url=https://www.popsci.com/technology/moxie-robot-offline/ |url-status=live |archive-url=https://web.archive.org/web/20241212035257/https://www.popsci.com/technology/moxie-robot-offline/ |archive-date=2024-12-12 |access-date=2025-08-16 |work=Popular Science}}</ref> | |||
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