SumUp blocks card readers: Difference between revisions

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|Type=Repairability

|Description=SumUp blocks their Card Readers after purchase, refusing to let their own customers' repair them, under the "prevent manipulation/tampering" premise.

}}{{Incomplete|Issue 1=Needs additional sources for verification}}

}}{{Incomplete|Issue 1=Needs additional sources for verification|Issue 2=Article contains significant original research}}

SumUp, a British technology company headquartered in London, sells card readers and a number of online payment and bank account systems for merchants and businesses.

SumUp, a British technology company headquartered in London, sells card readers and a number of online payment and bank account systems for merchants and businesses. Although their services have increased in recent years, their main business is the selling of card readers.

~~Although their services have increased in recent years, their main business is the selling of card readers.~~

Their card readers seem to block themselves at random, with the error message "Device blocked. Please contact support." Upon contacting their customer support, merchants are informed that the card readers become blocked due to "being dropped or exposed to low/high temperatures", which most users state doesn't happen. Those same card readers, according to them, cannot be unblocked nor repaired, and need to be replaced, depending on their own warranty coverage.

Their card readers seem to block themselves at random, with the error message "Device blocked. Please contact support."

Upon contacting their customer support, merchants are informed that the card readers become blocked due to "being dropped or exposed to low/high temperatures", which most users state doesn't happen.

Those same card readers, according to them, cannot be unblocked nor repaired, and need to be replaced, depending on their own warranty coverage.

==Background==

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They are then asked to replace the device, which then depends on their warranty coverage. For the most part, users state that this mostly happens a few days or weeks after the device is no longer covered by their warranty, and they are then invited to purchase another one at their own expenses.

~~==Lawsuit==~~

~~Although there are several mentions on Social Media about the need for a class-action lawsuit, there have been no lawsuits registered yet.~~

==Consumer response==

@@ Line 8: / Line 8: @@
 |Type=Repairability
 |Description=SumUp blocks their Card Readers after purchase, refusing to let their own customers' repair them, under the "prevent manipulation/tampering" premise.
-}}{{Incomplete|Issue 1=Needs additional sources for verification}}
+}}{{Incomplete|Issue 1=Needs additional sources for verification|Issue 2=Article contains significant original research}}
-SumUp, a British technology company headquartered in London, sells card readers and a number of online payment and bank account systems for merchants and businesses.
+SumUp, a British technology company headquartered in London, sells card readers and a number of online payment and bank account systems for merchants and businesses. Although their services have increased in recent years, their main business is the selling of card readers.
-Although their services have increased in recent years, their main business is the selling of card readers.
+Their card readers seem to block themselves at random, with the error message "Device blocked. Please contact support." Upon contacting their customer support, merchants are informed that the card readers become blocked due to "being dropped or exposed to low/high temperatures", which most users state doesn't happen. Those same card readers, according to them, cannot be unblocked nor repaired, and need to be replaced, depending on their own warranty coverage.
-Their card readers seem to block themselves at random, with the error message "Device blocked. Please contact support."
-Upon contacting their customer support, merchants are informed that the card readers become blocked due to "being dropped or exposed to low/high temperatures", which most users state doesn't happen.
-Those same card readers, according to them, cannot be unblocked nor repaired, and need to be replaced, depending on their own warranty coverage.
 ==Background==
@@ Line 35: / Line 29: @@
 They are then asked to replace the device, which then depends on their warranty coverage. For the most part, users state that this mostly happens a few days or weeks after the device is no longer covered by their warranty, and they are then invited to purchase another one at their own expenses.
-==Lawsuit==
-Although there are several mentions on Social Media about the need for a class-action lawsuit, there have been no lawsuits registered yet.
 ==Consumer response==