Spectrum: Difference between revisions
Haydonryan (talk | contribs) Added information around spam mail campaigns, and pricing for spectrum internet |
Adds recorded instance of a Spectrum debt collection threat |
||
| Line 20: | Line 20: | ||
Some former customers allege continued billing even after cancellation, requiring legal intervention to halt unauthorized charges.<ref name=":0">{{Cite web |date=September 2023 |title=Understanding the most common charter spectrum complaints |url=https://www.carolinalaw.com/2023/09/understanding-the-most-common-charter-spectrum-complaints/ |website=carolinalaw.com}}</ref> | Some former customers allege continued billing even after cancellation, requiring legal intervention to halt unauthorized charges.<ref name=":0">{{Cite web |date=September 2023 |title=Understanding the most common charter spectrum complaints |url=https://www.carolinalaw.com/2023/09/understanding-the-most-common-charter-spectrum-complaints/ |website=carolinalaw.com}}</ref> | ||
=== Aggressive Unsolicited USPS Mail campaigns. === | ===Aggressive Unsolicited USPS Mail campaigns.=== | ||
Spectrum uses aggressive repetitive addressed mail campaigns for customer acquisition and retention, with some users experiencing aggressive weekly mailing campaigns that are triggered post cancellation. These campaigns begin within a week of the cancellation but require "6-8 weeks" in order to stop. Mail campaigns are printed on plastic coated non tear-able paper. Users are able to opt out of paper campaigns via [https://www.spectrum.com/policies/your-privacy-rights-opt-out. https://www.spectrum.com/policies/your-privacy-rights-opt-out.] | Spectrum uses aggressive repetitive addressed mail campaigns for customer acquisition and retention, with some users experiencing aggressive weekly mailing campaigns that are triggered post cancellation. These campaigns begin within a week of the cancellation but require "6-8 weeks" in order to stop. Mail campaigns are printed on plastic coated non tear-able paper. Users are able to opt out of paper campaigns via [https://www.spectrum.com/policies/your-privacy-rights-opt-out. https://www.spectrum.com/policies/your-privacy-rights-opt-out.] | ||
===Aggressive and unfair debt collection=== | ===Aggressive and unfair debt collection=== | ||
Some consumers report being pursued for debts they do not owe, with ''Spectrum'' sending unpaid bills to third-party collection agencies such as ''Amsher Collection Services'' and ''The CBE Group''.<ref name=":0" /> | Some consumers report being pursued for debts they do not owe, with ''Spectrum'' sending unpaid bills to third-party collection agencies such as ''Amsher Collection Services'' and ''The CBE Group''.<ref name=":0" /> | ||
Spectrum has made threats to reduce a previous customer's credit score unless they renew service.<ref>{{Cite web |last=Lazarus |first=David |date=2021-10-12 |title=Renew with us or your credit score suffers, Spectrum warns - Los Angeles Times |url=https://www.latimes.com/business/story/2021-10-12/column-spectrum-billing-threat |url-status=live |archive-url=https://web.archive.org/web/20241208041514/https://www.latimes.com/business/story/2021-10-12/column-spectrum-billing-threat |archive-date=2024-12-08 |access-date=2025-08-21 |website=Los Angeles Times}}</ref> | |||
''The Fair Debt Collection Practices Act'' (FDCPA) mandates that collectors provide debt validation, yet Spectrum customers have reported receiving threats of legal action and adverse credit reporting without proper verification. | ''The Fair Debt Collection Practices Act'' (FDCPA) mandates that collectors provide debt validation, yet Spectrum customers have reported receiving threats of legal action and adverse credit reporting without proper verification. | ||