Meta AI wrongful permanent account suspensions: Difference between revisions

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 ==Background==
-{{Ph-I-B}}Meta uses "automated systems" / AI to enforce their platform community standards. <ref>{{Cite web |date=2024-11-12|title=How enforcement technology works |url=https://transparency.meta.com/en-us/enforcement/detecting-violations/how-enforcement-technology-works/ |website=Meta transparency center}}</ref>
+{{Ph-I-B}}
+=== AI powered community standards enforcement ===
+Meta publicly states they use machine learning and AI to enforce their platform community standards. <ref>{{Cite web |date=2024-11-12|title=How enforcement technology works |url=https://transparency.meta.com/en-us/enforcement/detecting-violations/how-enforcement-technology-works/ |website=Meta transparency center}}</ref>  Meta's page outlines how AI is used to detect and take action on content against the community standards, but is rather vague at stating if human review is implemented for violations. Some paragraphs indicate that sometimes the entire process is handled by AI. <ref>{{Cite web |date=12 Nov 2024 |title=How Meta prioritizes content for review |url=https://transparency.meta.com/en-us/policies/improving/prioritizing-content-review/ |website=Meta transparency center}}</ref> Since this enforcement strategy was implemented by Meta, wrongful account bans for violating CSE or account integrity standards have been on the rise.
+=== Lack of human support ===
+Impacted Facebook and Instagram users in Reddit communities <ref>{{Cite web |title=r/facebookdisabledme |url=https://www.reddit.com/r/facebookdisabledme/}}</ref><ref>{{Cite web |title=r/InstagramDisabledHelp |url=https://www.reddit.com/r/InstagramDisabledHelp/}}</ref> and ones who contacted news outlets share their experiences and frustration following account suspension, attempting to appeal the decision and contact support to resolve the issue. Meta do not offer any form of support contacts outside of paying Meta Verified customers. Impacted users share differing experiences. For most, Meta Verified proves completely unhelpful, with responses appearing to be AI or taken from a rigid script, stuck in a cycle of awaiting updates from Meta regarding their accounts. <ref>{{Cite news |last=Smee |first=Michael |date=5 Aug 2025 |title=Teacher wrongly accused by Meta of child exploitation gets Instagram account back — and an apology |url=https://www.cbc.ca/news/canada/toronto/teacher-wrongly-accused-child-exploitation-meta-account-apology-1.7599595 |work=CBC News}}</ref>
 ==[Incident]==