Google Jamboard: Difference between revisions

==Incidents==

===Remote deactivation & forced obsolescence===

On September 28, 2023, Google announced the complete shutdown of Jamboard. They created a timeline that would disable all cloud features by October 1, 2024 and permanently delete all user data by December 31, 2024.<ref>{{cite web |date=2023-09-28 |title=Google shutting down Jamboard, offering transition to other whiteboard apps |url=https://9to5google.com/2023/09/28/google-jamboard/ |publisher=9to5Google}}</ref> This decision affected many organizations that paid $4,999 per device plus $600 annual management fees. Educational institutions were particularly impacted, as the deactivation affected curriculum they had built around the platform.<ref>{{cite web |title=$5,000 Google Jamboard Dies In 2024 -- Cloud-Based Apps Will Stop Working, Too |url=https://tech.slashdot.org/story/23/09/29/1951233/5000-google-jamboard-dies-in-2024----cloud-based-apps-will-stop-working-too |publisher=Slashdot|date=2023-09-29|author=BeauHD}}</ref>

The shutdown converted devices into "unlicensed mode" where they could not save content, use Google Meet, or use any cloud-connected functions. After December 31, 2024, the devices lost about 90% of their capabilities, functioning only as basic HDMI displays.<ref name="Google24" />

Google's shutdown included permanent deletion of all user-created content ("Jams") on December 31, 2024, forcing organizations to manually export years of collaborative work. The company offered only "best-effort" PDF conversion, with users reporting blank PDFs and loss of interactive elements.<ref>{{cite web |title=Export your jams |url=https://support.google.com/jamboard/answer/13864841?hl=en |publisher=Google Support|access-date=2025-09-01}}</ref>  

Educational institutions reported losing hundreds of lesson plans integrated into their teaching workflows, with one Change.org petition gathering 498 supporters highlighting the impact on "youngest English language learners" and COVID-era remote learning materials.<ref>{{cite web |title=Petition · Save Jamboard |url=https://www.change.org/p/save-jamboard |publisher=Change.org}}</ref> The forced migration to alternative platforms like FigJam, Miro, or Lucidspark required additional investments of more than $7,000 per replacement when including new hardware, software subscriptions, and implementation costs.

Despite the very large up-front financial investment by customers, Google offered zero hardware compensation for non-educational buyers who purchased the devices. Educational institutions received only vague promises of compensation "on a partner-by-partner basis" without specific details.<ref name="GD" /> ^{[more info needed: what, if anything, did schools typically receive?]}