ManyCam: Difference between revisions
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In the summer of 2022 Paltalk [[Retroactively amended purchase|retroactively amended]] the purchase of it ManyCam software, blocking "Lifetime" subscribers from updating to the newest version, leaving them without access to their software. | In the summer of 2022 Paltalk [[Retroactively amended purchase|retroactively amended]] the purchase of it ManyCam software, blocking "Lifetime" subscribers from updating to the newest version, leaving them without access to their software. | ||
Prior to ManyCam's acquisition by Paltalk in 2022, ManyCam offered lifetime licenses which were advertised as including all future versions and upgrades for a one-time payment a fact made | Prior to ManyCam's acquisition by Paltalk in 2022, ManyCam offered lifetime licenses which were advertised as including all future versions and upgrades for a one-time payment a fact made evident by the statements on the ManyCam website, up until March 2022, that <q>Any paid ManyCam Lifetime subscription allows you to upgrade the ManyCam software for free whenever a newer version of ManyCam is released</q> and that <q>ManyCam Lifetime subscription plans are a one-time payment, no renewal or other fees included</q><ref name="ManyCam Knowledge Base: Will I get all future versions and updates of ManyCam for free?"> [https://web.archive.org/web/20220317113659/https://help.manycam.com/knowledge-base/manycam-devices-video-sources/ "ManyCam Knowledge Base: Will I get all future versions and updates of ManyCam for free?"] manycam.com via The Internet Archive </ref>. | ||
After acquiring ManyCam in June 2022, Paltalk released an update out for customers to upgrade to ManyCam 8.0.0, a version of the software with which the lifetime licenses did not work.<ref name="ManyCam Forum: Activation many cam 8 and many cam lite - 2022-07-05"> [https://web.archive.org/web/20220705084722/https://forum.manycam.com/t/activation-many-cam-8-and-many-cam-lite/6448 "ManyCam Forum: Activation many cam 8 and many cam lite"] manycam.com via The Internet Archive on July 5th, 2022</ref> | After acquiring ManyCam in June 2022, Paltalk released an update out for customers to upgrade to ManyCam 8.0.0, a version of the software with which the lifetime licenses did not work.<ref name="ManyCam Forum: Activation many cam 8 and many cam lite - 2022-07-05"> [https://web.archive.org/web/20220705084722/https://forum.manycam.com/t/activation-many-cam-8-and-many-cam-lite/6448 "ManyCam Forum: Activation many cam 8 and many cam lite"] manycam.com via The Internet Archive on July 5th, 2022</ref> | ||
As ManyCam 7 was configured by default to notify users of any new versions available for upgrades under the "lifetime" license, many users followed the usual upgrade path to ManyCam 8, and were unable to activate their "lifetime" license as usual.<ref name="ManyCam Forum: Activation many cam 8 and many cam lite - 2022-07-05" />Presumably this was not properly communicated with many customers, as many expressed their surprise when their lifetime licenses stopped working like they used to. <ref name="ManyCam Forums: Don't Upgrade to ManyCam 8! - 2022-07-05">[https://web.archive.org/web/20220705095408/https://forum.manycam.com/t/dont-upgrade-to-manycam-8/6440 "ManyCam Forums: Don't Upgrade to ManyCam 8!"] forum.manycam.com via The Internet Archive on July 5th, 2022</ref> | As ManyCam 7 was configured by default to notify users of any new versions available for upgrades under the "lifetime" license, many users followed the usual upgrade path to ManyCam 8, and were unable to activate their "lifetime" license as usual.<ref name="ManyCam Forum: Activation many cam 8 and many cam lite - 2022-07-05" />Presumably this was not properly communicated with many customers, as many expressed their surprise when their lifetime licenses stopped working like they used to. <ref name="ManyCam Forums: Don't Upgrade to ManyCam 8! - 2022-07-05">[https://web.archive.org/web/20220705095408/https://forum.manycam.com/t/dont-upgrade-to-manycam-8/6440 "ManyCam Forums: Don't Upgrade to ManyCam 8!"] forum.manycam.com via The Internet Archive on July 5th, 2022</ref> | ||
[[File:ManyCam 7 Lifetime Studio notifies of updates by default.png|alt=A screenshot of ManyCam 7 with Lifetime Studio with default settings. The "Notify me about new ManyCam versions" setting is enabled by default.|thumb|A screenshot of ManyCam 7 Lifetime Studio with default settings. The "Notify me about new ManyCam versions" setting is enabled by default.]]On July 1st 2022, a "Guest Writer" who was posting under the guise of Visicom Media, the previous owner, made a blog post on the official ManyCam.com website: <ref name="ManyCam Blog: Update for ManyCam Lifetime Subscriptions">[https://web.archive.org/web/20230531011812/https://manycam.com/blog/update-for-manycam-lifetime-subscriptions/ "ManyCam Blog: Update for ManyCam Lifetime Subscriptions"] manycam.com via The Interner Archive</ref> | [[File:ManyCam 7 Lifetime Studio notifies of updates by default.png|alt=A screenshot of ManyCam 7 with Lifetime Studio with default settings. The "Notify me about new ManyCam versions" setting is enabled by default.|thumb|A screenshot of ManyCam 7 Lifetime Studio with default settings. The "Notify me about new ManyCam versions" setting is enabled by default.]] On July 1st 2022, a "Guest Writer" who was posting under the guise of Visicom Media, the previous owner, made a blog post on the official ManyCam.com website: <ref name="ManyCam Blog: Update for ManyCam Lifetime Subscriptions">[https://web.archive.org/web/20230531011812/https://manycam.com/blog/update-for-manycam-lifetime-subscriptions/ "ManyCam Blog: Update for ManyCam Lifetime Subscriptions"] manycam.com via The Interner Archive</ref> | ||
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==== Retroactive change to ManyCam FAQ Page ==== | ==== Retroactive change to ManyCam FAQ Page ==== | ||
After the release of the ManyCam 8.0.0 update, around June 18, 2022, Paltalk modified the ManyCam Knowledge Base webpage to change the stated terms regarding the ManyCam Lifetime subscription plans (emphasis added | After the release of the ManyCam 8.0.0 update, around June 18, 2022, Paltalk modified the ManyCam Knowledge Base webpage to change the stated terms regarding the ManyCam Lifetime subscription plans (emphasis added): <ref name="ManyCam Knowledge Base (Modified by Paltalk): Will I get all future versions and updates of ManyCam for free?">[https://web.archive.org/web/20220618021632/https://help.manycam.com/knowledge-base/manycam-devices-video-sources/ " Will I get all future versions and updates of ManyCam for free?"] manycam.com via The Internet Archive ''After being aquired by Patatalk'' </ref> | ||
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The new language simply replaced ''"ManyCam"'' with ''"ManyCam 7"'' and their statement effectively made '''no promises of any upgrades''' because ManyCam 8 had already been released, and no new versions of ManyCam 7 were to be worked on by Paltalk. | The new language simply replaced ''"ManyCam"'' with ''"ManyCam 7"'' and thus their statement effectively made '''no promises of any upgrades''' because ManyCam 8 had already been released, and no new versions of ManyCam 7 were to be worked on by Paltalk. | ||
== Customer Reaction == | == Customer Reaction == | ||