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Forced retention of payment methods: Difference between revisions

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Removed original research. Also removed screenshots that did not improve the article (and in fact, were highly distracting)
Beanie Bo (talk | contribs)
confirmed, Administrators
401 edits
Removed original research. Using "the user" instead of "I" or "me" does not take away the fact that it's original research.
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==Examples==
==Examples==
===Book Like A Boss (Booking service)===
In December 2024, the user replaced their card with a debit-only card, assuming no further charges could occur. However, the card continued to be billed monthly until May 2025. The interface offered no option to remove the card without adding another.
A message still visible in June 2025 states: ''"Want to change your card? No problem, just add another one."''
Despite a written request sent on May 24, no action was taken, and the billing profile remained active.
[[File:Card still listed as of June 6, 2025 (13 days after the support request).png|thumb|950x950px|Card still listed as of June 6, 2025 (13 days after the support request)]]
<blockquote></blockquote>
===Cdiscount & PayPal (Retail / payment platform)===
On May 28, 2025, a single €7.90 purchase on Cdiscount via PayPal resulted in the creation of a pre-approved billing agreement. The user had not subscribed to any recurring payment, did not agree to such a mandate, and was not presented with any contract or checkbox.
Attempts to cancel the agreement on PayPal showed it as ‘pending cancellation’ indefinitely. The section to manage billing authorizations was not immediately visible on the site. It appeared only several seconds after page load, suggesting it was injected via asynchronous JavaScript… likely reducing the user’s ability to act on it.
The user describes this as a '''technical obfuscation''' that makes the control over payment settings artificially harder. The only contact attempt with Cdiscount was made via a '''support form that left no trace, no confirmation number, and no email'''.
===Amazon===
===Amazon===
A class-action lawsuit is currently pending against Amazon for enrolling customers into Audible and charging them the $14.95 monthly subscription fee without notice or consent. Grace Sherk, the plaintiff, claims this act by Amazon was only possible due to the company holding customers' payment and billing information by default<ref>{{Cite web |date=2025-04-23 |title=Amazon Audible faces class action over unauthorized subscriptions |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/amazon-audible-faces-class-action-over-unauthorized-subscriptions/ |website=Top Class Actions}}</ref>. When combined with Audible's failure to enact [[click-to-cancel]], customers' were locked into monthly payments until they could resolve the issue with customer service.
A class-action lawsuit is currently pending against Amazon for enrolling customers into Audible and charging them the $14.95 monthly subscription fee without notice or consent. Grace Sherk, the plaintiff, claims this act by Amazon was only possible due to the company holding customers' payment and billing information by default<ref>{{Cite web |date=2025-04-23 |title=Amazon Audible faces class action over unauthorized subscriptions |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/amazon-audible-faces-class-action-over-unauthorized-subscriptions/ |website=Top Class Actions}}</ref>. When combined with Audible's failure to enact [[click-to-cancel]], customers' were locked into monthly payments until they could resolve the issue with customer service.
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