List of services without clear cancellation: Difference between revisions
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!Company | !Company | ||
!Cancellation | !Cancellation method(s) and obstacles | ||
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|[[Adobe|Adobe Creative Cloud]] | |[[Adobe|Adobe Creative Cloud]] | ||
|Software service | |Software service | ||
|Adobe Inc. | |Adobe Inc. | ||
| | |Adobe Inc. was investigated by the Department of Justice and the FTC for the following deceptive acts:<ref>{{Cite web |date=17 Jun 2024 |title=FTC Takes Action Against Adobe and Executives for Hiding Fees, Preventing Consumers from Easily Cancelling Software Subscriptions |url=https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executives-hiding-fees-preventing-consumers-easily-cancelling |website=Federal Trade Commission}}</ref> | ||
* Encouraging annual plans that, if canceled, could result in early termination fees | |||
* Hiding the inclusion of early termination fees in small print | |||
* Continued these practices despite awareness of widespread customer confusion | |||
Obstacles for cancellation were noted within the complaint: | |||
* Consumers having to navigate numerous webpages to find how to cancel online | |||
* When speaking to customer support, customers would face dropped calls and chats and multiple transfers | |||
* Some who believed they'd successfully cancelled found that they were later billed by Adobe anyway | |||
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