Discord: Difference between revisions

Line 85:

In October 2025, Discord issued a press release announcing a "Security Incident Involving Third-Party Customer Service", in which "the unauthorized party [...] gained access to a small number of government‑ID images (e.g., driver’s license, passport) from users who had appealed an age determination", as well as other personal data provided to support.<ref>{{Cite web |date=2025-10-03 |title=Update on a Security Incident Involving Third-Party Customer Service |url=https://discord.com/press-releases/update-on-security-incident-involving-third-party-customer-service |url-status=live |archive-url=https://web.archive.org/web/20251006163040/https://discord.com/press-releases/update-on-security-incident-involving-third-party-customer-service |archive-date=2025-10-06 |access-date=2025-10-07 |website=Discord}}</ref> The third-party in question has not been formally named, but the hackers involved in the breach have revealed it to be Zendesk.<ref>{{Cite web |last=Hunt |first=Troy |date=2025-10-04 |title=X |url=https://x.com/troyhunt/status/1974558088847102289}}</ref>

===Vague moderation===

{{Main|Discord's irresponsible moderation}}Reported countless times by users on the BBB<ref name=":0" />, Trustpilot <ref name=":1" /> and a dedicated subreddit<ref>{{Cite web |title=/r/BannedFromDiscord |url=https://old.reddit.com/r/BannedFromDiscord/}}</ref> users have complained about how Discord's moderation is extremely vague. One such user reported their account being banned from the BBB,<ref>{{Cite web |last=Mir |first=Zain |date=Jul 23, 2025 |title=BBB Complaint |url=https://www.bbb.org/us/ca/san-francisco/profile/computer-software/discord-inc-1116-918699/complaints?page=2#1116_918699_23643523 |access-date=Aug 1, 2025 |website=Better Business Bureau}}</ref> with an automated system handling the entire process, replying only with templates, without having a human involved in the appeal process.

===How to delete account without agreeing to ToS===

===How to delete account without agreeing to ToS===

~~Go to~~ https://support.discord.com/hc/en-us/articles/212500837-How-to-Delete-your-Discord-Account~~. Scroll down until you see a header titled~~ "Having Trouble Deleting Your Discord Account?" ~~and under~~ the ~~first bullet point there is a~~ link titled "~~reach~~ out to our support team". Direct link subject to user instance - http://dis.gd/support

Visit [https://support.discord.com/hc/en-us/articles/212500837-How-to-Delete-your-Discord-Account How to delete Discord account] and scroll to "Having Trouble Deleting Your Discord Account?" Find the link titled "Reach out to our support team". Direct link subject to user instance - http://dis.gd/support

~~You will now be in a form titled~~ "Submit a request". (~~You may also~~ search ~~the web with~~ "Submit a request Discord" to find the form. Be sure to answer the question "What can we help you with" with "Help and Support" from the drop down.) '''~~Be sure to fill~~ out the form with the same email address ~~as your~~ Discord account or ~~you~~ may ~~have~~ to ~~restart this process~~!'''

Fill out the "Submit a request" form. (A web search for "Submit a request Discord" may help users find the form. Be sure to answer the question "What can we help you with" with "Help and Support" from the drop down.) '''Fill out the form with the same email address connected to the Discord account or this process may need to be restarted!'''

In the form, under "Type of question" there is an option for "Account deletion request". Proceed to fill out and submit the form with any other relevant information.

~~You~~ will then ~~receive an email~~ with further instructions, including on how to proceed with account deletion~~. In the instructions is says to "Respond~~ to the email with "I confirm that I would like to delete the account associated with ~~random@~~email~~.com"~~". ~~Where random@email is you Discord account email. In the email it also states that~~ '''~~this~~ must be received from the same email as ~~your~~ Discord email'''~~, this is why it is important to fill out the original form with your Discord email or else the process may have to be restarted.~~[[File:Discord Vague Infringement example.png|thumb|An example of how Discord handles its moderation from a user's perspective.]]

An email will then be sent with further instructions, including on how to proceed with account deletion, namely by responding to the email with "I confirm that I would like to delete the account associated with [user email]". '''This must be received from the same email as the associated Discord email.'''[[File:Discord Vague Infringement example.png|thumb|An example of how Discord handles its moderation from a user's perspective.]]

Reported countless times by users on the BBB<ref name=":0" />, Trustpilot <ref name=":1" /> and a dedicated subreddit<ref>{{Cite web |title=/r/BannedFromDiscord |url=https://old.reddit.com/r/BannedFromDiscord/}}</ref> users have complained about how Discord's moderation is extremely vague. One such user reported their account being banned from the BBB,<ref>{{Cite web |last=Mir |first=Zain |date=Jul 23, 2025 |title=BBB Complaint |url=https://www.bbb.org/us/ca/san-francisco/profile/computer-software/discord-inc-1116-918699/complaints?page=2#1116_918699_23643523 |access-date=Aug 1, 2025 |website=Better Business Bureau}}</ref> with an automated system handling the entire process, replying only with templates, without having a human involved in the appeal process.

==References==

@@ Line 85: / Line 85: @@
 In October 2025, Discord issued a press release announcing a "Security Incident Involving Third-Party Customer Service", in which "the unauthorized party [...] gained access to a small number of government‑ID images (e.g., driver’s license, passport) from users who had appealed an age determination", as well as other personal data provided to support.<ref>{{Cite web |date=2025-10-03 |title=Update on a Security Incident Involving Third-Party Customer Service |url=https://discord.com/press-releases/update-on-security-incident-involving-third-party-customer-service |url-status=live |archive-url=https://web.archive.org/web/20251006163040/https://discord.com/press-releases/update-on-security-incident-involving-third-party-customer-service |archive-date=2025-10-06 |access-date=2025-10-07 |website=Discord}}</ref> The third-party in question has not been formally named, but the hackers involved in the breach have revealed it to be Zendesk.<ref>{{Cite web |last=Hunt |first=Troy |date=2025-10-04 |title=X |url=https://x.com/troyhunt/status/1974558088847102289}}</ref>
 ===Vague moderation===
-{{Main|Discord's irresponsible moderation}}
+{{Main|Discord's irresponsible moderation}}Reported countless times by users on the BBB<ref name=":0" />, Trustpilot <ref name=":1" /> and a dedicated subreddit<ref>{{Cite web |title=/r/BannedFromDiscord |url=https://old.reddit.com/r/BannedFromDiscord/}}</ref> users have complained about how Discord's moderation is extremely vague. One such user reported their account being banned from the BBB,<ref>{{Cite web |last=Mir |first=Zain |date=Jul 23, 2025 |title=BBB Complaint |url=https://www.bbb.org/us/ca/san-francisco/profile/computer-software/discord-inc-1116-918699/complaints?page=2#1116_918699_23643523 |access-date=Aug 1, 2025 |website=Better Business Bureau}}</ref> with an automated system handling the entire process, replying only with templates, without having a human involved in the appeal process.
-===How to delete account without agreeing to ToS===
+===<!-- Surely there is a better placement for this other than incidents? -->How to delete account without agreeing to ToS===
-Go to https://support.discord.com/hc/en-us/articles/212500837-How-to-Delete-your-Discord-Account. Scroll down until you see a header titled "Having Trouble Deleting Your Discord Account?" and under the first bullet point there is a link titled "reach out to our support team". Direct link subject to user instance - http://dis.gd/support
+Visit [https://support.discord.com/hc/en-us/articles/212500837-How-to-Delete-your-Discord-Account How to delete Discord account] and scroll to "Having Trouble Deleting Your Discord Account?" Find the link titled "Reach out to our support team". Direct link subject to user instance - http://dis.gd/support
-You will now be in a form titled "Submit a request". (You may also search the web with "Submit a request Discord" to find the form. Be sure to answer the question "What can we help you with" with "Help and Support" from the drop down.) '''Be sure to fill out the form with the same email address as your Discord account or you may have to restart this process!'''
+Fill out the "Submit a request" form. (A web search for "Submit a request Discord" may help users find the form. Be sure to answer the question "What can we help you with" with "Help and Support" from the drop down.) '''Fill out the form with the same email address connected to the Discord account or this process may need to be restarted!'''
 In the form, under "Type of question" there is an option for "Account deletion request". Proceed to fill out and submit the form with any other relevant information.
-You will then receive an email with further instructions, including on how to proceed with account deletion. In the instructions is says to "Respond to the email with "I confirm that I would like to delete the account associated with random@email.com"". Where random@email is you Discord account email. In the email it also states that '''this must be received from the same email as your Discord email''', this is why it is important to fill out the original form with your Discord email or else the process may have to be restarted.[[File:Discord Vague Infringement example.png|thumb|An example of how Discord handles its moderation from a user's perspective.]]
+An email will then be sent with further instructions, including on how to proceed with account deletion, namely by responding to the email with "I confirm that I would like to delete the account associated with [user email]". '''This must be received from the same email as the associated Discord email.'''[[File:Discord Vague Infringement example.png|thumb|An example of how Discord handles its moderation from a user's perspective.]]
-Reported countless times by users on the BBB<ref name=":0" />, Trustpilot <ref name=":1" /> and a dedicated subreddit<ref>{{Cite web |title=/r/BannedFromDiscord |url=https://old.reddit.com/r/BannedFromDiscord/}}</ref> users have complained about how Discord's moderation is extremely vague. One such user reported their account being banned from the BBB,<ref>{{Cite web |last=Mir |first=Zain |date=Jul 23, 2025 |title=BBB Complaint |url=https://www.bbb.org/us/ca/san-francisco/profile/computer-software/discord-inc-1116-918699/complaints?page=2#1116_918699_23643523 |access-date=Aug 1, 2025 |website=Better Business Bureau}}</ref> with an automated system handling the entire process, replying only with templates, without having a human involved in the appeal process.
 ==References==
 <references />