List of services without clear cancellation: Difference between revisions
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|Adobe Inc. was investigated by the Department of Justice and the FTC for the following deceptive acts:<ref>{{Cite web |date=17 Jun 2024 |title=FTC Takes Action Against Adobe and Executives for Hiding Fees, Preventing Consumers from Easily Cancelling Software Subscriptions |url=https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executives-hiding-fees-preventing-consumers-easily-cancelling |website=Federal Trade Commission}}</ref> | |Adobe Inc. was investigated by the Department of Justice and the FTC for the following deceptive acts:<ref>{{Cite web |date=17 Jun 2024 |title=FTC Takes Action Against Adobe and Executives for Hiding Fees, Preventing Consumers from Easily Cancelling Software Subscriptions |url=https://www.ftc.gov/news-events/news/press-releases/2024/06/ftc-takes-action-against-adobe-executives-hiding-fees-preventing-consumers-easily-cancelling |website=Federal Trade Commission}}</ref> | ||
* Encouraging annual plans that, if canceled, could result in early termination fees | *Encouraging annual plans that, if canceled, could result in early termination fees | ||
* Hiding the inclusion of early termination fees in small print | *Hiding the inclusion of early termination fees in small print | ||
* Continued these practices despite awareness of widespread customer confusion | *Continued these practices despite awareness of widespread customer confusion | ||
Obstacles for cancellation were noted within the complaint: | Obstacles for cancellation were noted within the complaint: | ||
* Consumers having to navigate numerous webpages to find how to cancel online | *Consumers having to navigate numerous webpages to find how to cancel online | ||
* When speaking to customer support, customers would face dropped calls and chats and multiple transfers | *When speaking to customer support, customers would face dropped calls and chats and multiple transfers | ||
* Some who believed they'd successfully cancelled found that they were later billed by Adobe anyway | *Some who believed they'd successfully cancelled found that they were later billed by Adobe anyway | ||
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|Brigit | |Brigit | ||
|Fintech | |Fintech | ||
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| | |The FTC filed a complaint and relevant charges against Brigit for:<ref>{{Cite web |date=2 Nov 2023 |title=FTC Action Leads to $18 Million in Refunds for Brigit Consumers Harmed by Deceptive Promises About Cash Advances, Hidden Fees, and Blocked Cancellation |url=https://www.ftc.gov/news-events/news/press-releases/2023/11/ftc-action-leads-18-million-refunds-brigit-consumers-harmed-deceptive-promises-about-cash-advances |website=Federal Trade Commission}}</ref> | ||
* Promising instant cash upwards of $250 of people low-wage earners, then trapping them with hidden cancellation for a $9.99 monthly subscription | |||
* Preventing cancellation of members with an open advance until the advance was paid off from the monthly subscription | |||
* Employing dark patterns for cancellation even for members without an open advance | |||
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|LA Fitness | |LA Fitness | ||