Hikvision: Difference between revisions

{{InfoboxCompany

| Name = Hikvision

| Logo = Hikvision_logo.svg

}}Hikvision is a video surveillance company providing products and services to over 180 countries and regions, which was founded in 2001 and headquartered in Hangzhou, China.<ref>{{Cite web |date=2025-10-22 |title=About Hikvision |url=https://www.hikvision.com/en/about-us/ |access-date=2025-10-22 |website=Hikvision}}</ref>

==Incidents==

In 2022 Hikvision removed functionalities on some PTZ cameras (eg. DS-2DE4A425IW-DE(S6)) with a firmware update. In this instance the auto tracking, which was described as a feature in the user manual, was removed without prior notice with the firmware version V5.7.3SP2.<ref>{{Cite web |date=2021-12-22 |title=UD22754B-B_Network-Speed-Dome_User-Manual |url=https://assets.hikvision.com/prd/public/all/doc/m000045332/UD22754B-B_Network-Speed-Dome_User-Manual_E7%2C-5.6.10-11%2C-5.7.0_PDF1-TEST_en-US_20221221.PDF |url-status=live |archive-url=https://web.archive.org/web/20251021191726/https://assets.hikvision.com/prd/public/all/doc/m000045332/UD22754B-B_Network-Speed-Dome_User-Manual_E7%2C-5.6.10-11%2C-5.7.0_PDF1-TEST_en-US_20221221.PDF |archive-date=2025-10-21 |access-date=2025-10-21 |website=assets.hikvision.com}}</ref><ref>{{Cite web |date=2022-03-23 |title=PTZ/Network Camera Firmware Version: V5.7.3SP2 Release Note |url=https://www.hikvisioneurope.com/uk/portal/portal/Product%20Firmware/Hikvision/03%20Front%20Ends/Speed%20Dome%20%28PTZ%29/E7%20Platform%28DS-2DE4xxxIW%28S6%29%2CDS-2DE7xxxIW%28S6%29%29/V5.7.3/PTZ%20Camera%205.7.3SP2%20Release%20Note%20--E7.pdf |url-status=live |archive-url=https://web.archive.org/web/20250130223841/https://www.hikvisioneurope.com/uk/portal/portal/Product%20Firmware/Hikvision/03%20Front%20Ends/Speed%20Dome%20(PTZ)/E7%20Platform(DS-2DE4xxxIW(S6)%2CDS-2DE7xxxIW(S6))/V5.7.3/PTZ%20Camera%205.7.3SP2%20Release%20Note%20--E7.pdf |archive-date=2025-01-30 |access-date=2025-10-22 |website=www.hikvisioneurope.com}}</ref><ref>{{Cite web |date=2022-08-29 |title=Hikvision PTZ firmware update removes auto-tracking deliberately, why? |url=https://ipcamtalk.com/threads/hikvision-ptz-firmware-update-removes-auto-tracking-deliberately-why.65348/ |url-status=live |archive-url=https://web.archive.org/web/20240108125015/https://ipcamtalk.com/threads/hikvision-ptz-firmware-update-removes-auto-tracking-deliberately-why.65348/ |archive-date=2024-01-08 |access-date=2025-10-22 |website=ipcamtalk}}</ref> Some users have reported that the functionality was added back only in the newer hardware revision of that camera, the old version was then marked as discontinued.<ref>{{Cite web |date=2022-03-23 |title=DO NOT UPDATE DS-2DE4A425IW-DE |url=https://ipcamtalk.com/threads/do-not-update-ds-2de4a425iw-de.62371/page-5 |url-status=live |archive-url=https://web.archive.org/web/20250804194824/https://ipcamtalk.com/threads/do-not-update-ds-2de4a425iw-de.62371/page-5 |archive-date=2025-08-04 |access-date=2025-10-22 |website=ipcamtalk}}</ref>