Discord: Difference between revisions
m →References: add ToS url to readability checker citation |
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===Privacy<ref name="terms-of-service3">[https://discord.com/terms/ "Discord's Terms of Service"]. April 15, 2024. ''Discord''. Retrieved January 16, 2025.</ref>=== | ===Privacy<ref name="terms-of-service3">[https://discord.com/terms/ "Discord's Terms of Service"]. April 15, 2024. ''Discord''. Retrieved January 16, 2025.</ref>=== | ||
Mentioned within the '''Discord | Mentioned within the '''Discord ToS<ref name="terms-of-service3" />''' and '''Privacy Policy''':<ref name="privacy-policy3">[https://discord.com/privacy/ "Discord Privacy Policy"]. April 15, 2024. ''Discord''. Retrieved January 16, 2025.</ref><ref name="community-guidelines2">[https://discord.com/guidelines/ "Discord Community Guidelines"]. April 15, 2024. ''Discord''. Retrieved January 16, 2025.</ref> | ||
*Collects extensive user data, including messages, voice communications, and server participation. | *Collects extensive user data, including messages, voice communications, and server participation. | ||
*Claims broad rights to user-generated content. | *Claims broad rights to user-generated content. | ||
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===Freedom=== | ===Freedom=== | ||
Mentioned within the '''Discord | Mentioned within the '''Discord ToS<ref name="terms-of-service3" />''' and '''Privacy Policy''':<ref name="privacy-policy3" /> | ||
*Mandatory [[Forced Arbitration|binding arbitration]] with [[class action|class-action]] waiver for U.S. users (Started 19 October 2018). | *Mandatory [[Forced Arbitration|binding arbitration]] with [[class action|class-action]] waiver for U.S. users (Started 19 October 2018). | ||
*Users grant a perpetual, transferable license to their content. | *Users grant a perpetual, transferable license to their content. | ||
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==Incidents== | ==Incidents== | ||
===Introduction of forced arbitration (Oct. 2018)=== | ===Introduction of forced arbitration (Oct. 2018)=== | ||
In October 2018, [[Forced Arbitration|forced arbitration]] would be added to the [[Terms of Service|terms of service]]. Users could opt out by sending an 'opt-out notice' to [email protected] within | In October 2018, [[Forced Arbitration|forced arbitration]] would be added to the [[Terms of Service|terms of service]]. Users could opt out by sending an 'opt-out notice' to [email protected] within 90 days of the ToS going in effect or registering their first account.'''<ref name="terms-of-service3" />''' | ||
===Child safety concerns (June 2023)=== | ===Child safety concerns (June 2023)=== | ||
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In October 2025, Discord issued a press release announcing a "Security Incident Involving Third-Party Customer Service [5CA]", in which "the unauthorized party [...] gained access to a small number of government‑ID images (e.g., driver’s license, passport) from users who had appealed an age determination", as well as other personal data provided to support.<ref name=":2">{{Cite web |date=2025-10-03 |title=Update on a Security Incident Involving Third-Party Customer Service |url=https://discord.com/press-releases/update-on-security-incident-involving-third-party-customer-service |url-status=live |archive-url=https://web.archive.org/web/20251006163040/https://discord.com/press-releases/update-on-security-incident-involving-third-party-customer-service |archive-date=2025-10-06 |access-date=2025-10-07 |website=Discord}}</ref> The number of ID images accessed was approximately 70,000, and the third-party in question was later named as 5CA.<ref name=":2" /> The hackers involved in the breach have revealed the data was accessed via Zendesk.<ref>{{Cite web |last=Hunt |first=Troy |date=2025-10-04 |title=X |url=https://x.com/troyhunt/status/1974558088847102289}}</ref> | In October 2025, Discord issued a press release announcing a "Security Incident Involving Third-Party Customer Service [5CA]", in which "the unauthorized party [...] gained access to a small number of government‑ID images (e.g., driver’s license, passport) from users who had appealed an age determination", as well as other personal data provided to support.<ref name=":2">{{Cite web |date=2025-10-03 |title=Update on a Security Incident Involving Third-Party Customer Service |url=https://discord.com/press-releases/update-on-security-incident-involving-third-party-customer-service |url-status=live |archive-url=https://web.archive.org/web/20251006163040/https://discord.com/press-releases/update-on-security-incident-involving-third-party-customer-service |archive-date=2025-10-06 |access-date=2025-10-07 |website=Discord}}</ref> The number of ID images accessed was approximately 70,000, and the third-party in question was later named as 5CA.<ref name=":2" /> The hackers involved in the breach have revealed the data was accessed via Zendesk.<ref>{{Cite web |last=Hunt |first=Troy |date=2025-10-04 |title=X |url=https://x.com/troyhunt/status/1974558088847102289}}</ref> | ||
===Vague moderation=== | ===Vague moderation=== | ||
{{Main|Discord's irresponsible moderation}} Reported | {{Main|Discord's irresponsible moderation}} | ||
Reported often by users on the BBB<ref name=":0" />, Trustpilot <ref name=":1" /> and a dedicated subreddit<ref>{{Cite web |title=/r/BannedFromDiscord |url=https://old.reddit.com/r/BannedFromDiscord/}}</ref> users have complained about how Discord's moderation being vague. One such user reported their account being banned after being compromised on the BBB,<ref>{{Cite web |last=Mir |first=Zain |date=Jul 23, 2025 |title=BBB Complaint |url=https://www.bbb.org/us/ca/san-francisco/profile/computer-software/discord-inc-1116-918699/complaints?page=2#1116_918699_23643523 |access-date=Aug 1, 2025 |website=Better Business Bureau}}</ref> with an automated system handling the entire process, replying only with templates, with no human involved in the appeal process.<!-- Is {{main}} even necessary for this? (Idk the policy for this.) Regardless, here is archive.is of Zain Mir's post at the very bottom: https://archive.is/PhIdd so future editors don't have to spend 30 mins finding it (constantly new pages). I'm sure this part needs some rewriting anyway though --> | |||
== | == Solution to delete an account without agreeing to updated ToS == | ||
* Visit [https://support.discord.com/hc/en-us/articles/212500837-How-to-Delete-your-Discord-Account How to delete Discord account] and scroll to "Having Trouble Deleting Your Discord Account?" Find the link titled "Reach out to our support team". Direct link subject to user instance - http://dis.gd/support | |||
In the form, under "Type of question" there is an option for "Account deletion request". Proceed to fill out and submit the form with any other relevant information. | * Fill out the "Submit a request" form. (A web search for "Submit a request Discord" may help users find the form. Be sure to answer the question "What can we help you with" with "Help and Support" from the drop down.) '''Fill out the form with the same email address connected to the Discord account or this process may need to be restarted!''' In the form, under "Type of question" there is an option for "Account deletion request". Proceed to fill out and submit the form with any other relevant information. An email will then be sent with further instructions, including on how to proceed with account deletion, namely by responding to the email with "I confirm that I would like to delete the account associated with [user email]". '''This must be received from the same email as the associated Discord email.''' | ||
[[File:Discord Vague Infringement example.png|thumb|An example of how Discord handles its moderation from a user's perspective.]] | |||
==References== | ==References== | ||
<references /> | <references /> | ||