Neato cloud shutdown: Difference between revisions

Line 15:

==Cloud shutdown==

On October 6, 2025, an announcement was posted onto the Neato support page and emailed to customers announcing the closure of the Neato cloud services, despite the 5 year minimum promised in 2023.<ref name="TheVerge">{{Cite web|url=https://www.theverge.com/news/806246/neato-robovac-cloud-shutdown|title=Neato’s cloud is shutting down, leaving its robovacs stuck in manual mode|work=TheVerge|first=Stevie|last=Bonifield|date=2025-10-24|access-date=2025-10-25}}</ref> As a result of the shutdown, all Neato devices can only operate in "manual mode", meaning schedules and specific room cleanings on the MyNeato app no longer work.

On October 6, 2025, an announcement was posted onto the Neato support page and emailed to customers announcing the closure of the Neato cloud services, despite the 5 year minimum promised in 2023.<ref name="TheVerge">{{Cite web|url=https://www.theverge.com/news/806246/neato-robovac-cloud-shutdown|title=Neato’s cloud is shutting down, leaving its robovacs stuck in manual mode|work=TheVerge|first=Stevie|last=Bonifield|date=2025-10-24|access-date=2025-10-25}}</ref> As a result of the shutdown, all Neato devices can only operate in "manual mode", meaning schedules and specific room cleanings on the MyNeato app no longer work. Unofficial integrations such as with [[Home Assistant]] are affected by this shutdown due to the devices not allowing local network access.<ref>{{Cite web|url=https://alerts.home-assistant.io/alerts/neato/|title=Neato cloud is about to be disabled|work=Home Assistant Alerts|date=2025-10-20|access-date=2025-10-25}}</ref>

===Vorwerk's response===

@@ Line 15: / Line 15: @@
 ==Cloud shutdown==
-On October 6, 2025, an announcement was posted onto the Neato support page and emailed to customers announcing the closure of the Neato cloud services, despite the 5 year minimum promised in 2023.<ref name="TheVerge">{{Cite web|url=https://www.theverge.com/news/806246/neato-robovac-cloud-shutdown|title=Neato’s cloud is shutting down, leaving its robovacs stuck in manual mode|work=TheVerge|first=Stevie|last=Bonifield|date=2025-10-24|access-date=2025-10-25}}</ref> As a result of the shutdown, all Neato devices can only operate in "manual mode", meaning schedules and specific room cleanings on the MyNeato app no longer work.
+On October 6, 2025, an announcement was posted onto the Neato support page and emailed to customers announcing the closure of the Neato cloud services, despite the 5 year minimum promised in 2023.<ref name="TheVerge">{{Cite web|url=https://www.theverge.com/news/806246/neato-robovac-cloud-shutdown|title=Neato’s cloud is shutting down, leaving its robovacs stuck in manual mode|work=TheVerge|first=Stevie|last=Bonifield|date=2025-10-24|access-date=2025-10-25}}</ref> As a result of the shutdown, all Neato devices can only operate in "manual mode", meaning schedules and specific room cleanings on the MyNeato app no longer work. Unofficial integrations such as with [[Home Assistant]] are affected by this shutdown due to the devices not allowing local network access.<ref>{{Cite web|url=https://alerts.home-assistant.io/alerts/neato/|title=Neato cloud is about to be disabled|work=Home Assistant Alerts|date=2025-10-20|access-date=2025-10-25}}</ref>
 ===Vorwerk's response===