Move to another section because it's an ongoing issue
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===Account lockouts===
===Account lockouts===
Google has been reported to have randomly locked people out of their accounts due to ostensible security reasons, which are not lifted even if the user had provided the correct credentials. These has caused anguishes for many affected users who are unable to access their contents, emails and services as a result.<ref>https://old.reddit.com/r/degoogle/comments/n5card/mike_rose_no_more_robots_publisher_locked_out_of/</ref><ref>https://old.reddit.com/r/degoogle/comments/oy8qb8/fyi_google_can_lock_you_out_of_your_account_for/</ref><ref>https://old.reddit.com/r/degoogle/comments/154yht0/dae_noticed_that_google_had_taken_security/</ref>
Google has been reported to have randomly locked people out of their accounts due to ostensible security reasons, which are not lifted even if the user had provided the correct credentials. These has caused anguishes for many affected users who are unable to access their contents, emails and services as a result.<ref>https://old.reddit.com/r/degoogle/comments/n5card/mike_rose_no_more_robots_publisher_locked_out_of/</ref><ref>https://old.reddit.com/r/degoogle/comments/oy8qb8/fyi_google_can_lock_you_out_of_your_account_for/</ref><ref>https://old.reddit.com/r/degoogle/comments/154yht0/dae_noticed_that_google_had_taken_security/</ref>
===Deletion of inactive accounts===
In May 2023, Google announced that deletion of inactive user accounts would occur starting in December 2023, citing security reasons, noting that old and unused accounts are more likely to be compromised. Google claimed that "Forgotten or unattended accounts often rely on old or re-used passwords that may have been compromised, have not had two factor authentication set up, and receive fewer security checks by the user," while saying that Google "has no plans to delete [[YouTube]] videos".<ref>{{cite web |last1=Lawler |first1=Richard |title=Google might delete your Gmail account if you haven't logged in for two years |url=https://www.theverge.com/2023/5/16/23725438/google-gmail-deleting-inactive-accounts |website=The Verge |access-date=21 December 2023 |language=en |date=16 May 2023}}</ref><ref>{{cite web |last1=Porter |first1=Jon |title=Reminder: Google is about to start purging inactive accounts |url=https://www.theverge.com/2023/11/28/23979178/google-inactive-accounts-deletion-december-2023-psa-reminder |website=The Verge |access-date=21 December 2023 |language=en |date=28 November 2023}}</ref><ref>{{cite web |last1=Amadeo |first1=Ron |title=Google's new "inactive account" policy won't delete years of YouTube videos |url=https://arstechnica.com/google/2023/05/googles-new-inactive-account-policy-wont-delete-years-of-youtube-videos/ |website=Ars Technica |access-date=21 December 2023 |language=en-us |date=17 May 2023}}</ref> The decision to delete inactive accounts has sparked some criticism and backlash. The cited security rationale behind such decision was ridiculed and was compared to a hypothetical scenario where a bank should be burned down if it is not secure against robbers.<ref>{{cite web |last1=Novet |first1=Jordan |title=Google's plan to purge inactive accounts isn't sitting well with some users |url=https://www.cnbc.com/2023/08/19/google-faces-criticism-of-plan-to-purge-inactive-accounts.html |website=CNBC |access-date=21 December 2023 |language=en |date=19 August 2023}}</ref> Moreover, the Anonymous hacktivist collective has protested against the decision to delete inactive accounts multiple times, describing them as "harsh" and saying that the decision will "destroy history".<ref>{{cite web |date=18 July 2023 |title=Anonymous puts Taiwan flag, national anthem on 2 UN websites {{!}} Taiwan News {{!}} 2023-07-18 09:56:00 |url=https://www.taiwannews.com.tw/en/news/4946597 |access-date=21 December 2023 |website=Taiwan News}}</ref><ref>{{cite web |date=18 October 2023 |title='Anonymous' hacks Chinese government site to protest Israel–Hamas war {{!}} Taiwan News {{!}} 2023-10-18 19:03:00 |url=https://www.taiwannews.com.tw/en/news/5022840 |access-date=21 December 2023 |website=Taiwan News}}</ref><ref>{{cite web |date=8 December 2023 |title=Anonymous posts Taiwan flag on UN site {{!}} Taiwan News {{!}} 2023-12-08 17:26:00 |url=https://www.taiwannews.com.tw/en/news/5055454 |access-date=21 December 2023 |website=Taiwan News}}</ref>
===Google device repair program restrictions===
===Google device repair program restrictions===
{{Main|Google asserts the right to seize your phone during a repair}}
{{Main|Google asserts the right to seize your phone during a repair}}
Google's Service & Repair Program terms explicitly state that any device containing non-Google-authorized parts "will not be returned" to the customer.
Google's Service & Repair Program terms explicitly state that any device containing non-Google-authorized parts "will not be returned" to the customer.


===Deletion of inactive accounts===
In May 2023, Google announced that deletion of inactive user accounts would occur starting in December 2023, citing security reasons, noting that old and unused accounts are more likely to be compromised. Google claimed that "Forgotten or unattended accounts often rely on old or re-used passwords that may have been compromised, have not had two factor authentication set up, and receive fewer security checks by the user," while saying that Google "has no plans to delete [[YouTube]] videos".<ref>{{cite web |last1=Lawler |first1=Richard |title=Google might delete your Gmail account if you haven't logged in for two years |url=https://www.theverge.com/2023/5/16/23725438/google-gmail-deleting-inactive-accounts |website=The Verge |access-date=21 December 2023 |language=en |date=16 May 2023}}</ref><ref>{{cite web |last1=Porter |first1=Jon |title=Reminder: Google is about to start purging inactive accounts |url=https://www.theverge.com/2023/11/28/23979178/google-inactive-accounts-deletion-december-2023-psa-reminder |website=The Verge |access-date=21 December 2023 |language=en |date=28 November 2023}}</ref><ref>{{cite web |last1=Amadeo |first1=Ron |title=Google's new "inactive account" policy won't delete years of YouTube videos |url=https://arstechnica.com/google/2023/05/googles-new-inactive-account-policy-wont-delete-years-of-youtube-videos/ |website=Ars Technica |access-date=21 December 2023 |language=en-us |date=17 May 2023}}</ref> The decision to delete inactive accounts has sparked some criticism and backlash. The cited security rationale behind such decision was ridiculed and was compared to a hypothetical scenario where a bank should be burned down if it is not secure against robbers.<ref>{{cite web |last1=Novet |first1=Jordan |title=Google's plan to purge inactive accounts isn't sitting well with some users |url=https://www.cnbc.com/2023/08/19/google-faces-criticism-of-plan-to-purge-inactive-accounts.html |website=CNBC |access-date=21 December 2023 |language=en |date=19 August 2023}}</ref> Moreover, the Anonymous hacktivist collective has protested against the decision to delete inactive accounts multiple times, describing them as "harsh" and saying that the decision will "destroy history".<ref>{{cite web |date=18 July 2023 |title=Anonymous puts Taiwan flag, national anthem on 2 UN websites {{!}} Taiwan News {{!}} 2023-07-18 09:56:00 |url=https://www.taiwannews.com.tw/en/news/4946597 |access-date=21 December 2023 |website=Taiwan News}}</ref><ref>{{cite web |date=18 October 2023 |title='Anonymous' hacks Chinese government site to protest Israel–Hamas war {{!}} Taiwan News {{!}} 2023-10-18 19:03:00 |url=https://www.taiwannews.com.tw/en/news/5022840 |access-date=21 December 2023 |website=Taiwan News}}</ref><ref>{{cite web |date=8 December 2023 |title=Anonymous posts Taiwan flag on UN site {{!}} Taiwan News {{!}} 2023-12-08 17:26:00 |url=https://www.taiwannews.com.tw/en/news/5055454 |access-date=21 December 2023 |website=Taiwan News}}</ref>
===Target API level requirements for Google Play apps===
===Target API level requirements for Google Play apps===
Google's policy of requiring apps for Android to target recent API levels to appear in the Play Store<ref>{{Cite web |date=31 Aug 2024 |title=Policy Center |url=https://support.google.com/googleplay/android-developer/answer/11926878?hl=en |access-date=May 9, 2025 |website=Play Console Help}}</ref> creates a continuous cycle of maintenance and redevelopment that can be especially burdensome for smaller developers, indie creators, and consumers.
Google's policy of requiring apps for Android to target recent API levels to appear in the Play Store<ref>{{Cite web |date=31 Aug 2024 |title=Policy Center |url=https://support.google.com/googleplay/android-developer/answer/11926878?hl=en |access-date=May 9, 2025 |website=Play Console Help}}</ref> creates a continuous cycle of maintenance and redevelopment that can be especially burdensome for smaller developers, indie creators, and consumers.
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===Ban on third-party tech support ads===
===Ban on third-party tech support ads===
Google prohibits tech support ads on their platform if they are not authorised by the manufacturer.<ref>{{Cite web |last=Graff |first=David |date=31 Aug 2018 |title=Restricting ads in third-party tech support services |url=https://blog.google/products/ads/restricting-ads-third-party-tech-support-services/ |website=Google}}</ref>
Google prohibits tech support ads on their platform if they are not authorised by the manufacturer.<ref>{{Cite web |last=Graff |first=David |date=31 Aug 2018 |title=Restricting ads in third-party tech support services |url=https://blog.google/products/ads/restricting-ads-third-party-tech-support-services/ |website=Google}}</ref>
==Anti-consumer legal cases==
==Anti-consumer legal cases==