Talk:Pixel 4a Battery Performance Program: Difference between revisions
ZenithHelix (talk | contribs) Reply: Edits implemented. New topic: Google Support misinfo. |
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On another note, I wish there was a wiki-appropriate way to talk about how weird Google Support has been throughout this, but none of those things were said "officially" and many reports just come from users recounting what they talked about (I feel like I'm already on thin ice with all the Reddit posts I'm sourcing from). There was that one post that asked Google Support about turning in their phone for cash and them saying that the phone would be worth *less money* if they installed the new software update (again, unconfirmed, someone just said this). I also talked to them at one point and they told me my device would be considered impacted if it had worse battery performance AFTER the update, despite the compensation form being live based on the IMEI before the update was ever rolled out. It is probably just that the Support Team doesn't have a very clear understanding of the issue, but it's interesting that if that is the case, a lot of the misinformation has been coming directly from Google. [[User:ZenithHelix|ZenithHelix]] ([[User talk:ZenithHelix|talk]]) 19:59, 19 January 2025 (UTC) | On another note, I wish there was a wiki-appropriate way to talk about how weird Google Support has been throughout this, but none of those things were said "officially" and many reports just come from users recounting what they talked about (I feel like I'm already on thin ice with all the Reddit posts I'm sourcing from). There was that one post that asked Google Support about turning in their phone for cash and them saying that the phone would be worth *less money* if they installed the new software update (again, unconfirmed, someone just said this). I also talked to them at one point and they told me my device would be considered impacted if it had worse battery performance AFTER the update, despite the compensation form being live based on the IMEI before the update was ever rolled out. It is probably just that the Support Team doesn't have a very clear understanding of the issue, but it's interesting that if that is the case, a lot of the misinformation has been coming directly from Google. [[User:ZenithHelix|ZenithHelix]] ([[User talk:ZenithHelix|talk]]) 19:59, 19 January 2025 (UTC) | ||
> but none of those things were said "officially" and many reports just come from users recounting what they talked about | |||
Maybe you could ask those users to provide a copy of the support conversation? Google support gives you the option to send you a copy of the whole chat log at the end of each support request | |||