MyFitnessPal regressive upgrade: Difference between revisions

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During the test phase, users expressed frustration that their feedback was being ignored, with one user asking, "Why go ahead with this change when you've had quite literally no positive feedback so far?"<ref name="forum-announcement-test"/> Another noted that the company had attempted a similar unpopular redesign in the past and had to revert it, asking, "Did they not read the forum from the last time they tried to change it and had to change it back because it was so bad??!!"<ref name="forum-announcement-test"/>

Following the mandatory rollout, the consumer backlash intensified on social media platforms. Many users, some of whom have used the app for several years, feel that critical functionality was removed without warning, disrupting their health management routines. The company's response has been described by some as "gaslighting," as support channels allegedly blame user devices or deflect criticism by creating support tickets that go unresolved.<ref name="report">{{cite web |title=User Report on MyFitnessPal Update | url= https://~~gist~~.~~github~~.~~com~~/~~jmorgannz/00411b1cc24648932f8eb4d0075932c4~~ | website=~~Github Gist~~ |date=2025-11-03 |access-date=2025-11-03}}</ref>

Following the mandatory rollout, the consumer backlash intensified on social media platforms. Many users, some of whom have used the app for several years, feel that critical functionality was removed without warning, disrupting their health management routines. The company's response has been described by some as "gaslighting," as support channels allegedly blame user devices or deflect criticism by creating support tickets that go unresolved.<ref name="report">{{cite web |title=User Report on MyFitnessPal Update |url=https://mdbin.pages.dev/2hkttm |website=MdBin |date=2025-11-03 |access-date=2025-11-03}}</ref>

Users on the company's official subreddit challenged the claim that the update was a "long standing feature request," with one asking, "Who, exactly, asked for all these changes?"<ref name="reddit-announcement-rollout"/> Another user criticized the decision to release an incomplete product: "If features that people use aren't ready for your upgrade, then the upgrade isn't ready."<ref name="reddit-announcement-rollout"/> One commenter stated, "MyFitnessPal needs to literally revert to the old build before all this new crap happened. Exactly zero people asked for any of this."<ref name="reddit-revert-build">{{cite web |title=Chronometer is… |url=https://www.reddit.com/r/Myfitnesspal/comments/1oeddh7/chronometer_is/nl3ld4g/ |website=Reddit |date=2025-10-22 |access-date=2025-11-05}}</ref> The update's negative reputation was so widespread that users who had not yet received it posted screenshots of the old interface, asking if they had the "version everyone hates." Other users would confirm they were still on the old version and warn them not to update, with one commenting, "I wish I could go back."<ref name="reddit-version-hate">{{cite web |title=Is this the version everyone hates? |url=https://www.reddit.com/r/Myfitnesspal/comments/1occygz/is_this_the_version_everyone_hates/ |website=Reddit |date=2025-10-21 |access-date=2025-11-05}}</ref> A user with a 13-year history with the app stated, "MFP used to be so engaging and inspiring when I started... It feels so empty and broken."<ref name="reddit-13-years">{{cite web |title=Deleted my account |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7oo09/deleted_my_account/njq5t47/ |website=Reddit |date=2025-10-16 |access-date=2025-11-05}}</ref> Another long-time user said, "I have used this app for 15 years and I'm seriously contemplating switching to something else."<ref name="reddit-hate-it">{{cite web |title=I hate it |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6q3qx/i_hate_it/njitt8b/ |website=Reddit |date=2025-10-14 |access-date=2025-11-05}}</ref>

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 During the test phase, users expressed frustration that their feedback was being ignored, with one user asking, "Why go ahead with this change when you've had quite literally no positive feedback so far?"<ref name="forum-announcement-test"/> Another noted that the company had attempted a similar unpopular redesign in the past and had to revert it, asking, "Did they not read the forum from the last time they tried to change it and had to change it back because it was so bad??!!"<ref name="forum-announcement-test"/>
-Following the mandatory rollout, the consumer backlash intensified on social media platforms. Many users, some of whom have used the app for several years, feel that critical functionality was removed without warning, disrupting their health management routines. The company's response has been described by some as "gaslighting," as support channels allegedly blame user devices or deflect criticism by creating support tickets that go unresolved.<ref name="report">{{cite web |title=User Report on MyFitnessPal Update | url= https://gist.github.com/jmorgannz/00411b1cc24648932f8eb4d0075932c4 | website=Github Gist |date=2025-11-03 |access-date=2025-11-03}}</ref>
+Following the mandatory rollout, the consumer backlash intensified on social media platforms. Many users, some of whom have used the app for several years, feel that critical functionality was removed without warning, disrupting their health management routines. The company's response has been described by some as "gaslighting," as support channels allegedly blame user devices or deflect criticism by creating support tickets that go unresolved.<ref name="report">{{cite web |title=User Report on MyFitnessPal Update |url=https://mdbin.pages.dev/2hkttm |website=MdBin |date=2025-11-03 |access-date=2025-11-03}}</ref>
 Users on the company's official subreddit challenged the claim that the update was a "long standing feature request," with one asking, "Who, exactly, asked for all these changes?"<ref name="reddit-announcement-rollout"/> Another user criticized the decision to release an incomplete product: "If features that people use aren't ready for your upgrade, then the upgrade isn't ready."<ref name="reddit-announcement-rollout"/> One commenter stated, "MyFitnessPal needs to literally revert to the old build before all this new crap happened. Exactly zero people asked for any of this."<ref name="reddit-revert-build">{{cite web |title=Chronometer is… |url=https://www.reddit.com/r/Myfitnesspal/comments/1oeddh7/chronometer_is/nl3ld4g/ |website=Reddit |date=2025-10-22 |access-date=2025-11-05}}</ref> The update's negative reputation was so widespread that users who had not yet received it posted screenshots of the old interface, asking if they had the "version everyone hates." Other users would confirm they were still on the old version and warn them not to update, with one commenting, "I wish I could go back."<ref name="reddit-version-hate">{{cite web |title=Is this the version everyone hates? |url=https://www.reddit.com/r/Myfitnesspal/comments/1occygz/is_this_the_version_everyone_hates/ |website=Reddit |date=2025-10-21 |access-date=2025-11-05}}</ref> A user with a 13-year history with the app stated, "MFP used to be so engaging and inspiring when I started... It feels so empty and broken."<ref name="reddit-13-years">{{cite web |title=Deleted my account |url=https://www.reddit.com/r/Myfitnesspal/comments/1o7oo09/deleted_my_account/njq5t47/ |website=Reddit |date=2025-10-16 |access-date=2025-11-05}}</ref> Another long-time user said, "I have used this app for 15 years and I'm seriously contemplating switching to something else."<ref name="reddit-hate-it">{{cite web |title=I hate it |url=https://www.reddit.com/r/Myfitnesspal/comments/1o6q3qx/i_hate_it/njitt8b/ |website=Reddit |date=2025-10-14 |access-date=2025-11-05}}</ref>