Amazon PhotosPlus discontinuation: Difference between revisions
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[[Category:Service Siphoning]] | [[Category:Service Siphoning]] | ||
[[Amazon PhotosPlus]] was a [[subscription-based service]] that offered users the ability to display their chosen photos on their devices as the "primary content" | [[Amazon PhotosPlus]] was a [[subscription-based service]] that offered users the ability to display their chosen photos on their devices as the "primary content." Additionally, it provided 25 GB of [[Amazon Photos]] storage, and cost $2 per month. Announced in October 2023,<ref>[https://www.pocket-lint.com/what-is-amazon-photosplus/ What is Amazon PhotosPlus]</ref> [[Amazon]] sent an email informing its users that it was discontinuing the service,<ref>[https://www.threads.net/@wheelsee/post/C-58LrqSbYW?xmt=AQGzdSySswLxRPEtQdHvzY0PMn5k0eXCG2lzMqmc0irZoIQ Email sent to all PhotosPlus users informing them of the cancellation of the service]</ref> cancelling it on September 12, 2024. This event has been described as having features which match the definition of a [[retroactively amended purchase]].<ref name="foo">[https://www.theverge.com/2023/9/22/23885332/amazon-echo-show-8-photos-edition-digital-frame-price-fee Amazon Echo Show 8]</ref> | ||
== Product History == | == Product History == | ||
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=== Discontinuation === | === Discontinuation === | ||
In March 2024, Amazon discontinued the sale of the Echo Show 8 Photos Edition hardware<ref>[https://www.theverge.com/2024/8/21/24225149/amazon-ends-photosplus-subscription-echo-show-8-photos-edition The Verge: Amazon cancels the Echo Show 8 Photos Edition's main feature]</ref> | In March 2024, Amazon discontinued the sale of the Echo Show 8 Photos Edition hardware.<ref>[https://www.theverge.com/2024/8/21/24225149/amazon-ends-photosplus-subscription-echo-show-8-photos-edition The Verge: Amazon cancels the Echo Show 8 Photos Edition's main feature]</ref> Five months later, in August 2024, Amazon announced the end of the PhotosPlus subscription service. | ||
[[File:Amazon_PhotosPlus_Discontinuation_Notice_2024.jpg|thumb|300px|Amazon's email notification to PhotosPlus customers announcing the service discontinuation, sent August 2024.]] | [[File:Amazon_PhotosPlus_Discontinuation_Notice_2024.jpg|thumb|300px|Amazon's email notification to PhotosPlus customers announcing the service discontinuation, sent August 2024.]] | ||
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== Impact == | == Impact == | ||
=== Customer Response === | === Customer Response === | ||
The discontinuation caused substantial customer backlash<ref>[https://www.reddit.com/r/amazonecho/comments/1ex6ar4/amazon_discontinuing_the_photos_part_of_the_echo/ Reddit discussion of PhotosPlus discontinuation]</ref> | The discontinuation caused substantial customer backlash,<ref>[https://www.reddit.com/r/amazonecho/comments/1ex6ar4/amazon_discontinuing_the_photos_part_of_the_echo/ Reddit discussion of PhotosPlus discontinuation]</ref> particularly because: | ||
* Customers had paid a premium ($10) for hardware that would lose its primary distinguishing feature of avoiding ads | * Customers had paid a premium ($10) for hardware that would lose its primary distinguishing feature of avoiding ads | ||
* The product lifecycle had lasted less than one year | * The product lifecycle had lasted less than one year | ||