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{{Incomplete|Issue 1=Needs more references.|Issue 2=Phasing out offline functionality needs be improved and better cited.}}[https://www.airthings.com/ Airthings] ASA sells air monitors and purifiers, which customers can pair with a mobile app in order to access the air measurements and various additional services.<ref>{{Cite web |date=24 Nov 2025 |title=Helps you understand the air you breathe |url=https://www.airthings.com/app |url-status=live |access-date=24 Nov 2025 |website=Airthings}}</ref> On May 21, 2024, they sent an e-mail{{Citation needed}} to all users stating their old app will be retired, and asking users to use their new Airthings app instead.<ref name=":0">{{Cite web |date=October 1, 2025 |title=FAQ: Retirement of the Wave Gen 1 app on October 1, 2025 |url=https://help.airthings.com/en/articles/11680546-faq-retirement-of-the-wave-gen-1-app-on-october-1-2025 |url-status=live |access-date=24 Nov 2025 |website=Airthings}}</ref> The old app, also named Airthings, was rebranded as Wave Gen 1. The new app does not allow users to use their devices in offline mode like the previous version, and measurements are automatically sent to Airthings' servers without warning.{{Citation needed}} The old app has now been retired.<ref name=":0" />
{{Incomplete|Issue 1=Needs more references.|Issue 2=Phasing out offline functionality needs be improved and better cited.}}[https://www.airthings.com/ Airthings] ASA sells air monitors and purifiers, which customers can pair with a mobile app in order to access the air measurements and various additional services.<ref>{{Cite web |date=24 Nov 2025 |title=Helps you understand the air you breathe |url=https://www.airthings.com/app |url-status=live |archive-url=https://archive.ph/I10Td |archive-date=7 Jan 2026 |access-date=24 Nov 2025 |website=Airthings}}</ref> On May 21, 2024, they sent an e-mail{{Citation needed}} to all users stating their old app will be retired, and asking users to use their new Airthings app instead.<ref name=":0">{{Cite web |date=October 1, 2025 |title=FAQ: Retirement of the Wave Gen 1 app on October 1, 2025 |url=https://help.airthings.com/en/articles/11680546-faq-retirement-of-the-wave-gen-1-app-on-october-1-2025 |url-status=live |archive-url=https://archive.ph/jerc8 |archive-date=7 Jan 2026 |access-date=24 Nov 2025 |website=Airthings}}</ref> The old app, also named Airthings, was rebranded as Wave Gen 1. The new app does not allow users to use their devices in offline mode like the previous version, and measurements are automatically sent to Airthings' servers without warning.{{Citation needed}} The old app has now been retired.<ref name=":0" />


==Background==
==Background==
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===Workarounds===
===Workarounds===
Owners of Airthings Wave Gen 1 products can pair with open-source software called Home Assistant to still get their measurements while keeping all the internet traffic on the local network.<ref>{{Cite web |date=24 Nov 2025 |title=Airthings |url=https://www.home-assistant.io/integrations/airthings/ |url-status=live |access-date=24 Nov 2025 |website=Home Assistant}}</ref>
Owners of Airthings Wave Gen 1 products can pair with open-source software called Home Assistant to still get their measurements while keeping all the internet traffic on the local network.<ref>{{Cite web |date=24 Nov 2025 |title=Airthings |url=https://www.home-assistant.io/integrations/airthings/ |url-status=live |archive-url=https://archive.ph/4vR7G |archive-date=31 Oct 2021 |access-date=24 Nov 2025 |website=Home Assistant}}</ref>


== See also ==
==See also==


* [[Forced app download]]
*[[Forced app download]]


==References==
==References==

Revision as of 19:57, 7 January 2026

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  1. Needs more references.
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Airthings ASA sells air monitors and purifiers, which customers can pair with a mobile app in order to access the air measurements and various additional services.[1] On May 21, 2024, they sent an e-mail[citation needed] to all users stating their old app will be retired, and asking users to use their new Airthings app instead.[2] The old app, also named Airthings, was rebranded as Wave Gen 1. The new app does not allow users to use their devices in offline mode like the previous version, and measurements are automatically sent to Airthings' servers without warning.[citation needed] The old app has now been retired.[2]

Background

Airthings devices can monitor the rooms' air quality. The Gen 1 devices have Bluetooth BLE capability that allow users to view a graph of all the devices' sensors (like CO2, humidity, and Radon) and assign a room name such as: "kid's bedroom", "living room", "bathroom", etc. to distinguish between various devices.[citation needed]

Users first had to log in to set up their account, but once they logged in for the first time, they were able to view their device's collected data in real time when they had no internet connection, due to the devices using Bluetooth BLE.[citation needed]

Phasing out offline functionality

The old Airthings app had the ability to view user data even if the phone was offline. The app connects to all devices and displays their status and data. A dark pattern "sync" button would both collect data from the devices using BLE and send data to the cloud. By going offline, this could be prevented. Users would often use an offline secondary phone as the household monitor.[citation needed]

On May 21, 2024, Airthings ASA alerted old app users by e-mail that their current app will not be publicly available in the future and that they should move to the new app that does not allow collecting device data without being online as it uploads it at the same time to their servers before displaying it.[citation needed]

Airthings' response

From their "FAQ: Retirement of the Wave Gen 1 app on October 1, 2025"

Can I continue to use the old app?

No, the old app will stop working (monitors will not sync) and it will not be possible to log in.

How do I switch to the new app?

Simply download the Airthings app from your app store. Then log in with your existing credentials, and you’re good to go. All of your homes, devices and data history will be there. Make sure you use the correct email address to log in![2]

Workarounds

Owners of Airthings Wave Gen 1 products can pair with open-source software called Home Assistant to still get their measurements while keeping all the internet traffic on the local network.[3]

See also

References

  1. "Helps you understand the air you breathe". Airthings. 24 Nov 2025. Archived from the original on 7 Jan 2026. Retrieved 24 Nov 2025.
  2. 2.0 2.1 2.2 "FAQ: Retirement of the Wave Gen 1 app on October 1, 2025". Airthings. October 1, 2025. Archived from the original on 7 Jan 2026. Retrieved 24 Nov 2025.
  3. "Airthings". Home Assistant. 24 Nov 2025. Archived from the original on 31 Oct 2021. Retrieved 24 Nov 2025.