Arlo: Difference between revisions
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'''Arlo''' is a surveillance camera company established in 2014, originally as a division of Netgear. It has been an independent company since 2018. It specializes in smart home security products including cameras, baby monitoring cameras, doorbells, and security systems. These products are connected to Arlo cloud servers.<ref name=":0"> [https://en.wikipedia.org/wiki/Arlo_Technologies "Arlo Technologies"], wikipedia.org , sourced 20 Jan 2025</ref> | '''Arlo''' is a surveillance camera company established in 2014, originally as a division of Netgear. It has been an independent company since 2018. It specializes in smart home security products including cameras, baby monitoring cameras, doorbells, and security systems. These products are connected to Arlo cloud servers.<ref name=":0"> [https://en.wikipedia.org/wiki/Arlo_Technologies "Arlo Technologies"], wikipedia.org , sourced 20 Jan 2025 ([http://web.archive.org/web/20251216005756/https://en.wikipedia.org/wiki/Arlo_Technologies Archived])</ref> | ||
==Consumer protection summary== | ==Consumer protection summary== | ||
===Privacy=== | ===Privacy=== | ||
*The consumer may choose to provide Arlo with information such as birth information, sex, preferred language, and medical condition for the Emergency Response service.<ref name=":1"> [https://www.arlo.com/en-us/privacy-policy.html#your-rights-and-choices Arlo privacy policy], arlo.com | *The consumer may choose to provide Arlo with information such as birth information, sex, preferred language, and medical condition for the Emergency Response service.<ref name=":1"> [https://www.arlo.com/en-us/privacy-policy.html#your-rights-and-choices Arlo privacy policy], arlo.com, sourced 20 Jan 2025 ([http://web.archive.org/web/20250804103410/https://www.arlo.com/en-us/privacy-policy.html Archived]) </ref> | ||
*Arlo collects information from devices connected to the Arlo network. This includes IP addresses, location information, and device information.<ref name=":1" /> | *Arlo collects information from devices connected to the Arlo network. This includes IP addresses, location information, and device information.<ref name=":1" /> | ||
*Arlo collects information on how the consumer uses the product. This includes: error rates, connection time, internet speed, and sites the consumer visits before and after using the Arlo service.<ref name=":1" /> | *Arlo collects information on how the consumer uses the product. This includes: error rates, connection time, internet speed, and sites the consumer visits before and after using the Arlo service.<ref name=":1" /> | ||
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*'''''' By default, users are opted into interest-based in-app advertising and sharing of information for online advertising purposes. Each user can opt out of both.<ref name=":1" /> | *'''''' By default, users are opted into interest-based in-app advertising and sharing of information for online advertising purposes. Each user can opt out of both.<ref name=":1" /> | ||
===Transparency=== | ===Transparency=== | ||
*Arlo makes a "Privacy Pledge" separate from its privacy policy. In this pledge Arlo promises "military-grade encryption," "privacy and security by design," "responsible disclosure," and "limited data collection," among other details.<ref name=":2">[https://www.arlo.com/en-us/privacy-pledge.html "Privacy pledge"], arlo.com, sourced 20 Jan 2025</ref> | *Arlo makes a "Privacy Pledge" separate from its privacy policy. In this pledge Arlo promises "military-grade encryption," "privacy and security by design," "responsible disclosure," and "limited data collection," among other details.<ref name=":2">[https://www.arlo.com/en-us/privacy-pledge.html "Privacy pledge"], arlo.com, sourced 20 Jan 2025 ([http://web.archive.org/web/20250810134140/https://www.arlo.com/en-us/privacy-pledge.html Archived])</ref> | ||
*Arlo publishes a bi-annual transparency report in which information such as the number and result of law enforcement requests is included.<ref>[https://www.arlo.com/en-us/regulatory.html "Policies"], arlo.com, sourced 20 Jan 2025</ref> | *Arlo publishes a bi-annual transparency report in which information such as the number and result of law enforcement requests is included.<ref>[https://www.arlo.com/en-us/regulatory.html "Policies"], arlo.com, sourced 20 Jan 2025 ([http://web.archive.org/web/20250816191709/https://www.arlo.com/en-us/regulatory.html Archived])</ref> | ||
*"Arlo Secure Plan" subscribers are automatically opted out of interest-based in-app advertising, contrasting with non-subscribers.<ref name=":2" /> | *"Arlo Secure Plan" subscribers are automatically opted out of interest-based in-app advertising, contrasting with non-subscribers.<ref name=":2" /> | ||
===Freedom=== | ===Freedom=== | ||
*Arlo hardware must use Arlo cloud servers to store and deal with collected data.<ref name=":3">[https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life "End of Life for Arlo Legacy Cameras and Arlo Services",arlo.com, sourced 20 Jan 2025], arlo.com</ref><ref>[https://community.arlo.com/t5/Arlo-Q/Arlo-Q-End-of-Life-Policy-and-Arlo-Q/m-p/1895490#M11966 "Arlo Q End of Life Policy and Arlo Q"], Thread on arlo.com community forum, sourced 20 Jan 2025</ref> | *Arlo hardware must use Arlo cloud servers to store and deal with collected data.<ref name=":3">[https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life "End of Life for Arlo Legacy Cameras and Arlo Services",arlo.com, sourced 20 Jan 2025], arlo.com ([http://web.archive.org/web/20251004104112/https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life Archived])</ref><ref>[https://community.arlo.com/t5/Arlo-Q/Arlo-Q-End-of-Life-Policy-and-Arlo-Q/m-p/1895490#M11966 "Arlo Q End of Life Policy and Arlo Q"], Thread on arlo.com community forum, sourced 20 Jan 2025 ([http://web.archive.org/web/20250708192028/https://community.arlo.com/t5/Arlo-Q/Arlo-Q-End-of-Life-Policy-and-Arlo-Q/m-p/1895490 Archived])</ref> | ||
==Consumer protection incidents== | ==Consumer protection incidents== | ||
====End of life for Arlo legacy cameras and services (Jul. 2023–Jan. 2025)==== | ====End of life for Arlo legacy cameras and services (Jul. 2023–Jan. 2025)==== | ||