7-Eleven: Difference between revisions

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'''<big>7-Eleven Fuel Pump Problem</big>'''

In 2008, the Office of Fair Trading conducted an investigation in an 7-Eleven store from Australia that concluded in numerous items being overcharged. A year later, the Office of Fair Trading found that the original items were still overpriced, resulting in 7-Eleven receiving a fine of $4000. <ref>{{Cite web |last=Lawlor |first=Peter |date=2009-06-24 |title=7-Eleven store fined for false price scans |url=https://statements.qld.gov.au/statements/57188 |url-status=live |access-date=2026-02-02 |website=The Queensland Cabinet and Ministerial Directory}}</ref><ref>{{Cite web |last=Ayrouth |first=Elie |date=2011-05-17 |title=Is 7-Eleven Overcharging You At The Register? |url=https://www.foodbeast.com/news/is-7-eleven-overcharging-you-at-the-register/ |url-status=live |access-date=2026-02-02 |website=Food Beast |archive-url=https://web.archive.org/web/20260215213128/https://www.foodbeast.com/news/is-7-eleven-overcharging-you-at-the-register/ |archive-date=15 Feb 2026}}</ref><ref>{{Cite web |date=2009-06-24 |title=7-Eleven fined for overcharging |url=https://www.brisbanetimes.com.au/national/queensland/7eleven-fined-for-overcharging-20090624-cw5w.html |url-status=live |access-date=2026-02-02 |website=Brisbane Times}}</ref>

In 2008, the Office of Fair Trading conducted an investigation in an 7-Eleven store from Australia that concluded in numerous items being overcharged. A year later, the Office of Fair Trading found that the original items were still overpriced, resulting in 7-Eleven receiving a fine of $4000. <ref>{{Cite web |last=Lawlor |first=Peter |date=2009-06-24 |title=7-Eleven store fined for false price scans |url=https://statements.qld.gov.au/statements/57188 |url-status=live |access-date=2026-02-02 |website=The Queensland Cabinet and Ministerial Directory}}</ref><ref>{{Cite web |last=Ayrouth |first=Elie |date=2011-05-17 |title=Is 7-Eleven Overcharging You At The Register? |url=https://www.foodbeast.com/news/is-7-eleven-overcharging-you-at-the-register/ |url-status=live |access-date=2026-02-02 |website=Food Beast |archive-url=https://web.archive.org/web/20260215213128/https://www.foodbeast.com/news/is-7-eleven-overcharging-you-at-the-register/ |archive-date=15 Feb 2026}}</ref><ref>{{Cite web |date=2009-06-24 |title=7-Eleven fined for overcharging |url=https://www.brisbanetimes.com.au/national/queensland/7eleven-fined-for-overcharging-20090624-cw5w.html |url-status=live |access-date=2026-02-02 |website=Brisbane Times|archive-url=https://web.archive.org/web/20260223010038/https://www.brisbanetimes.com.au/national/queensland/7eleven-fined-for-overcharging-20090624-cw5w.html |archive-date=23 Feb 2026}}</ref>

In 2018, it was reported that 7-Eleven was charging customers while the gas nozzle was not being used. When one customer reported this to the store clerk, the clerk responded with," there was nothing that can be done". After news of this incident gain traction with videos and news outlets reporting on the situation, 7-Eleven responded by shutting down the pumps and repairing it immediately, however it's unknown if customers were ever refunded. <ref>{{Cite web |last=Gatollari |first=Mustafa |date=2025-06-20 |title=Wonder How Long I Left It In:’ Driver Fills Up Gas at 7-Eleven. Then She Catches the Pump Still Charging After She’s Finished |url=https://www.motor1.com/news/763262/7-eleven-pump-charges-after-done-fueling/ |url-status=live |access-date=2026-02-02 |website=motor1.com |archive-url=http://web.archive.org/web/20250723101550/https://www.motor1.com/news/763262/7-eleven-pump-charges-after-done-fueling/ |archive-date=23 Jul 2025}}</ref> <ref>{{Cite web |last=Meredith |first=Michelle |date=2018-05-30 |title=Ghost gas pump charges Orange County customers while they aren’t pumping |url=https://www.wesh.com/article/ghost-gas-pump-charges-orange-county-customers-while-they-arent-pumping/20956685 |url-status=live |access-date=2026-02-02 |website=Wesh |archive-url=http://web.archive.org/web/20211025224103/https://www.wesh.com/article/ghost-gas-pump-charges-orange-county-customers-while-they-arent-pumping/20956685 |archive-date=25 Oct 2021}}</ref><ref>{{Cite web |last=Derridj |first=Mustapha |date=2025-08-10 |title=She Fills Up at 7-Eleven… and Notices the Pump Keeps Charging Even After It Stops |url=https://thenewswheel.com/she-fills-up-at-7-eleven-and-notices-the-pump-keeps-charging-even-after-it-stops/ |url-status=live |access-date=2026-02-02 |website=The News Wheel |archive-url=http://web.archive.org/web/20250903114329/https://thenewswheel.com/she-fills-up-at-7-eleven-and-notices-the-pump-keeps-charging-even-after-it-stops/ |archive-date=3 Sep 2025}}</ref>

On October 3, 2022, several people reported after paying for gas at 7-Eleven, the customers ended up with water in their tanks. The company responded by saying," ''"We received reports of tainted gas at 20955 Davenport Dr. in Sterling, VA and are currently investigating this matter further. Customers who believe their car was impacted may call 1-800-255-0711."'' Customers who reached out to the phone number experience slow responses. <ref>{{Cite web |last=FLORES |first=CHRISTIAN |date=2022-10-16 |title=2 more people had water in gas tank after fueling at Va. 7-Eleven, state confirms reports |url=https://kutv.com/news/nation-world/2-more-people-had-water-in-gas-tank-after-fueling-at-va-7-eleven-state-confirms-reports-sterling-locations-documentation-identical-car-issues-virginia-department-of-agriculture-and-consumer-services-tainted-gas-reports |url-status=live |access-date=2026-02-02 |website=2KUTV}}</ref><ref>{{Cite web |last=Flores |first=Christian |date=2022-10-16 |title=2 other people had water in gas tank after fueling at Sterling 7-Eleven, complaint reveals |url=https://wjla.com/news/local/7-eleven-gas-station-water-in-gas-tanks-sterling-loudoun-county-virginia-department-of-agriculture-and-consumer-services-vdacs-car-problems-mechanic |url-status=live |access-date=2026-02-02 |website=Fox17 |archive-url=http://web.archive.org/web/20240702163215/https://wjla.com/news/local/7-eleven-gas-station-water-in-gas-tanks-sterling-loudoun-county-virginia-department-of-agriculture-and-consumer-services-vdacs-car-problems-mechanic |archive-date=2 Jul 2024}}</ref>

On October 3, 2022, several people reported after paying for gas at 7-Eleven, the customers ended up with water in their tanks. The company responded by saying," ''"We received reports of tainted gas at 20955 Davenport Dr. in Sterling, VA and are currently investigating this matter further. Customers who believe their car was impacted may call 1-800-255-0711."'' Customers who reached out to the phone number experience slow responses. <ref>{{Cite web |last=FLORES |first=CHRISTIAN |date=2022-10-16 |title=2 more people had water in gas tank after fueling at Va. 7-Eleven, state confirms reports |url=https://kutv.com/news/nation-world/2-more-people-had-water-in-gas-tank-after-fueling-at-va-7-eleven-state-confirms-reports-sterling-locations-documentation-identical-car-issues-virginia-department-of-agriculture-and-consumer-services-tainted-gas-reports |url-status=live |access-date=2026-02-02 |website=2KUTV|archive-url=http://web.archive.org/web/20260215213424/https://kutv.com/news/nation-world/2-more-people-had-water-in-gas-tank-after-fueling-at-va-7-eleven-state-confirms-reports-sterling-locations-documentation-identical-car-issues-virginia-department-of-agriculture-and-consumer-services-tainted-gas-reports |archive-date=15 Feb 2026}}</ref><ref>{{Cite web |last=Flores |first=Christian |date=2022-10-16 |title=2 other people had water in gas tank after fueling at Sterling 7-Eleven, complaint reveals |url=https://wjla.com/news/local/7-eleven-gas-station-water-in-gas-tanks-sterling-loudoun-county-virginia-department-of-agriculture-and-consumer-services-vdacs-car-problems-mechanic |url-status=live |access-date=2026-02-02 |website=Fox17 |archive-url=http://web.archive.org/web/20240702163215/https://wjla.com/news/local/7-eleven-gas-station-water-in-gas-tanks-sterling-loudoun-county-virginia-department-of-agriculture-and-consumer-services-vdacs-car-problems-mechanic |archive-date=2 Jul 2024}}</ref>

A customer named Bradly had a comment about the situation, saying, "I would love for them to respond and compensate me for everything I've had to pay for so far."

@@ Line 35: / Line 35: @@
 '''<big>7-Eleven Fuel Pump Problem</big>'''
-In 2008, the Office of Fair Trading conducted an investigation in an 7-Eleven store from Australia that concluded in numerous items being overcharged. A year later, the Office of Fair Trading found that the original items were still overpriced, resulting in 7-Eleven receiving a fine of $4000. <ref>{{Cite web |last=Lawlor |first=Peter |date=2009-06-24 |title=7-Eleven store fined for false price scans |url=https://statements.qld.gov.au/statements/57188 |url-status=live |access-date=2026-02-02 |website=The Queensland Cabinet and Ministerial Directory}}</ref><ref>{{Cite web |last=Ayrouth |first=Elie |date=2011-05-17 |title=Is 7-Eleven Overcharging You At The Register? |url=https://www.foodbeast.com/news/is-7-eleven-overcharging-you-at-the-register/ |url-status=live |access-date=2026-02-02 |website=Food Beast |archive-url=https://web.archive.org/web/20260215213128/https://www.foodbeast.com/news/is-7-eleven-overcharging-you-at-the-register/ |archive-date=15 Feb 2026}}</ref><ref>{{Cite web |date=2009-06-24 |title=7-Eleven fined for overcharging |url=https://www.brisbanetimes.com.au/national/queensland/7eleven-fined-for-overcharging-20090624-cw5w.html |url-status=live |access-date=2026-02-02 |website=Brisbane Times}}</ref>
+In 2008, the Office of Fair Trading conducted an investigation in an 7-Eleven store from Australia that concluded in numerous items being overcharged. A year later, the Office of Fair Trading found that the original items were still overpriced, resulting in 7-Eleven receiving a fine of $4000. <ref>{{Cite web |last=Lawlor |first=Peter |date=2009-06-24 |title=7-Eleven store fined for false price scans |url=https://statements.qld.gov.au/statements/57188 |url-status=live |access-date=2026-02-02 |website=The Queensland Cabinet and Ministerial Directory}}</ref><ref>{{Cite web |last=Ayrouth |first=Elie |date=2011-05-17 |title=Is 7-Eleven Overcharging You At The Register? |url=https://www.foodbeast.com/news/is-7-eleven-overcharging-you-at-the-register/ |url-status=live |access-date=2026-02-02 |website=Food Beast |archive-url=https://web.archive.org/web/20260215213128/https://www.foodbeast.com/news/is-7-eleven-overcharging-you-at-the-register/ |archive-date=15 Feb 2026}}</ref><ref>{{Cite web |date=2009-06-24 |title=7-Eleven fined for overcharging |url=https://www.brisbanetimes.com.au/national/queensland/7eleven-fined-for-overcharging-20090624-cw5w.html |url-status=live |access-date=2026-02-02 |website=Brisbane Times|archive-url=https://web.archive.org/web/20260223010038/https://www.brisbanetimes.com.au/national/queensland/7eleven-fined-for-overcharging-20090624-cw5w.html |archive-date=23 Feb 2026}}</ref>
 In 2018, it was reported that 7-Eleven was charging customers while the gas nozzle was not being used. When one customer reported this to the store clerk, the clerk responded with," there was nothing that can be done".  After news of this incident gain traction with videos and news outlets reporting on the situation, 7-Eleven responded by shutting down the pumps and repairing it immediately, however it's unknown if customers were ever refunded. <ref>{{Cite web |last=Gatollari |first=Mustafa |date=2025-06-20 |title=Wonder How Long I Left It In:’ Driver Fills Up Gas at 7-Eleven. Then She Catches the Pump Still Charging After She’s Finished |url=https://www.motor1.com/news/763262/7-eleven-pump-charges-after-done-fueling/ |url-status=live |access-date=2026-02-02 |website=motor1.com |archive-url=http://web.archive.org/web/20250723101550/https://www.motor1.com/news/763262/7-eleven-pump-charges-after-done-fueling/ |archive-date=23 Jul 2025}}</ref> <ref>{{Cite web |last=Meredith |first=Michelle |date=2018-05-30 |title=Ghost gas pump charges Orange County customers while they aren’t pumping |url=https://www.wesh.com/article/ghost-gas-pump-charges-orange-county-customers-while-they-arent-pumping/20956685 |url-status=live |access-date=2026-02-02 |website=Wesh |archive-url=http://web.archive.org/web/20211025224103/https://www.wesh.com/article/ghost-gas-pump-charges-orange-county-customers-while-they-arent-pumping/20956685 |archive-date=25 Oct 2021}}</ref><ref>{{Cite web |last=Derridj |first=Mustapha |date=2025-08-10 |title=She Fills Up at 7-Eleven… and Notices the Pump Keeps Charging Even After It Stops |url=https://thenewswheel.com/she-fills-up-at-7-eleven-and-notices-the-pump-keeps-charging-even-after-it-stops/ |url-status=live |access-date=2026-02-02 |website=The News Wheel |archive-url=http://web.archive.org/web/20250903114329/https://thenewswheel.com/she-fills-up-at-7-eleven-and-notices-the-pump-keeps-charging-even-after-it-stops/ |archive-date=3 Sep 2025}}</ref>
-On October 3, 2022, several people reported after paying for gas at 7-Eleven, the customers ended up with water in their tanks. The company responded by saying," ''"We received reports of tainted gas at 20955 Davenport Dr. in Sterling, VA and are currently investigating this matter further. Customers who believe their car was impacted may call 1-800-255-0711."'' Customers who reached out to the phone number experience slow responses. <ref>{{Cite web |last=FLORES |first=CHRISTIAN |date=2022-10-16 |title=2 more people had water in gas tank after fueling at Va. 7-Eleven, state confirms reports |url=https://kutv.com/news/nation-world/2-more-people-had-water-in-gas-tank-after-fueling-at-va-7-eleven-state-confirms-reports-sterling-locations-documentation-identical-car-issues-virginia-department-of-agriculture-and-consumer-services-tainted-gas-reports |url-status=live |access-date=2026-02-02 |website=2KUTV}}</ref><ref>{{Cite web |last=Flores |first=Christian |date=2022-10-16 |title=2 other people had water in gas tank after fueling at Sterling 7-Eleven, complaint reveals |url=https://wjla.com/news/local/7-eleven-gas-station-water-in-gas-tanks-sterling-loudoun-county-virginia-department-of-agriculture-and-consumer-services-vdacs-car-problems-mechanic |url-status=live |access-date=2026-02-02 |website=Fox17 |archive-url=http://web.archive.org/web/20240702163215/https://wjla.com/news/local/7-eleven-gas-station-water-in-gas-tanks-sterling-loudoun-county-virginia-department-of-agriculture-and-consumer-services-vdacs-car-problems-mechanic |archive-date=2 Jul 2024}}</ref>
+On October 3, 2022, several people reported after paying for gas at 7-Eleven, the customers ended up with water in their tanks. The company responded by saying," ''"We received reports of tainted gas at 20955 Davenport Dr. in Sterling, VA and are currently investigating this matter further. Customers who believe their car was impacted may call 1-800-255-0711."'' Customers who reached out to the phone number experience slow responses. <ref>{{Cite web |last=FLORES |first=CHRISTIAN |date=2022-10-16 |title=2 more people had water in gas tank after fueling at Va. 7-Eleven, state confirms reports |url=https://kutv.com/news/nation-world/2-more-people-had-water-in-gas-tank-after-fueling-at-va-7-eleven-state-confirms-reports-sterling-locations-documentation-identical-car-issues-virginia-department-of-agriculture-and-consumer-services-tainted-gas-reports |url-status=live |access-date=2026-02-02 |website=2KUTV|archive-url=http://web.archive.org/web/20260215213424/https://kutv.com/news/nation-world/2-more-people-had-water-in-gas-tank-after-fueling-at-va-7-eleven-state-confirms-reports-sterling-locations-documentation-identical-car-issues-virginia-department-of-agriculture-and-consumer-services-tainted-gas-reports |archive-date=15 Feb 2026}}</ref><ref>{{Cite web |last=Flores |first=Christian |date=2022-10-16 |title=2 other people had water in gas tank after fueling at Sterling 7-Eleven, complaint reveals |url=https://wjla.com/news/local/7-eleven-gas-station-water-in-gas-tanks-sterling-loudoun-county-virginia-department-of-agriculture-and-consumer-services-vdacs-car-problems-mechanic |url-status=live |access-date=2026-02-02 |website=Fox17 |archive-url=http://web.archive.org/web/20240702163215/https://wjla.com/news/local/7-eleven-gas-station-water-in-gas-tanks-sterling-loudoun-county-virginia-department-of-agriculture-and-consumer-services-vdacs-car-problems-mechanic |archive-date=2 Jul 2024}}</ref>
 A customer named Bradly had a comment about the situation, saying, "I would love for them to respond and compensate me for everything I've had to pay for so far."