AirAsia: Difference between revisions
Added archive URLs for 1 citation(s) using CRWCitationBot |
mNo edit summary |
||
| Line 10: | Line 10: | ||
}} | }} | ||
{{Cleanup}} | {{Cleanup}} | ||
'''{{ | '''{{Wplink|AirAsia}}''' is a budget airline based in Malaysia. In 2007, ''The New York Times'' described AirAsia as a pioneer of low-cost travel in Asia.<ref>{{Cite news |last=Kurlantzick |first=Joshua |title=Does Low Cost Mean High Risk? |url=https://www.nytimes.com/2007/12/23/travel/23prac.html |url-status=live |archive-url=http://web.archive.org/web/20221126030433/https://www.nytimes.com/2007/12/23/travel/23prac.html |archive-date=26 Nov 2022|access-date=16 Aug 2025 |website=The New York Times}}</ref> As of November 2025, they serve Asia, the Middle East, and Australia. | ||
==Consumer | ==Consumer impact summary== | ||
{{Ph-C-CIS}} | {{Ph-C-CIS}} | ||
| Line 18: | Line 18: | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
AirAsia secretly and forcefully subscribes any user who creates or links an account with them to 23 different types of {{Wplink|Spamming|spam}} ("AirAsia communications").<!-- We're gonna need a source that isn't just images. Did any site | ===Signs up users for AirAsia promotionals and marketing without consent=== | ||
AirAsia secretly and forcefully subscribes any user who creates or links an account with them to 23 different types of {{Wplink|Spamming|spam}} ("AirAsia communications").<!-- We're gonna need a source that isn't just images. Did any site ever publish a piece about this? --> | |||
#Users are neither made aware of this fact nor presented with the option to opt out.{{Citation needed}} | #Users are neither made aware of this fact nor presented with the option to opt out.{{Citation needed}} | ||
| Line 25: | Line 26: | ||
===Forced enrollment in marketing spam=== | ===Forced enrollment in marketing spam=== | ||
[[File: | [[File:AirAsia signup page 1.png|thumb|AirAsia sign up dialog that pops up after you select a flight to book. Multiple sign up/easy sign in options are pushed with large, colored icons while the no sign up option is presented as "Continue as guest" in small plain text at the bottom.]] | ||
[[File: | [[File:AirAsia signup page.png|thumb|AirAsia sign up page with no notification to users that they will be automatically opted in to receiving "informational" and marketing emails from 23 different AirAsia sources with no ability for users to opt out directly at sign up.]] | ||
[[File: | [[File:AirAsia spam unsubscribe step 2.PNG.png|thumb|AirAsia Notification Preferences page showing 23 different sources of promotional emails that every user is automatically opted into upon creation of an AirAsia account.]] | ||
[[File: | [[File:AirAsia_spam_unsubscribe_step_1.png|thumb|Clicking on an unsubscribe link in an email brings users to this page. AirAsia forces users to log in before they can unsubscribe.]] | ||
AirAsia secretly and automatically forces users to enroll into 23 different types of promotional and marketing emails (referred to as "communications") when they create or link an account. | AirAsia secretly and automatically forces users to enroll into 23 different types of promotional and marketing emails (referred to as "communications") when they create or link an account. | ||
| Line 40: | Line 41: | ||
"Use of information collected" section:<ref name=":0" /> | "Use of information collected" section:<ref name=":0" /> | ||
<blockquote>AirAsia and AirAsia Group of Companies who have access to this Personal Information with our permission and who need to know or have access to this Personal Information in order to: perform the service requested by you (including to make, administer, and manage reservations or handle payments, "single sign-on," and customer service); analyze how you use this Website and other websites belonging to AirAsia or AirAsia Group of Companies, improve and provide new and personalized offers, products and services, and marketing, for purposes of research, analytics, to develop and improve any existing and future products or services offered by us, to explore further potential initiatives, to optimise research, improve our forecasting abilities, and for other business purposes of AirAsia or AirAsia Group of Companies; detect, prevent, and investigate fraudulent transactions and/or activities, other illegal activities, and data breaches; internal (audit/compliance) investigations; or as otherwise required or permitted by applicable law.</blockquote> | <blockquote>AirAsia and AirAsia Group of Companies who have access to this Personal Information with our permission and who need to know or have access to this Personal Information in order to: perform the service requested by you (including to make, administer, and manage reservations or handle payments, "single sign-on," and customer service); analyze how you use this Website and other websites belonging to AirAsia or AirAsia Group of Companies, improve and provide new and personalized offers, products and services, and marketing, for purposes of research, analytics, to develop and improve any existing and future products or services offered by us, to explore further potential initiatives, to optimise research, improve our forecasting abilities, and for other business purposes of AirAsia or AirAsia Group of Companies; detect, prevent, and investigate fraudulent transactions and/or activities, other illegal activities, and data breaches; internal (audit/compliance) investigations; or as otherwise required or permitted by applicable law.</blockquote> | ||
"Sharing of Information Collected" section:<ref name=":0" /> | "Sharing of Information Collected" section:<ref name=":0" /> | ||
<blockquote>We may share your Personal Information to: data analytics, marketing agency, third party suppliers of products and services, business partners or service providers, parties which have business or contractual dealings with AirAsia and the AirAsia Group of Companies, and other third party who is able to demonstrate that you have explicitly consented to the disclosure of your Personal Information by us to such third party.</blockquote>The same Privacy Statement does provide steps to "Manage your marketing communications,"<ref name=":0" /> which is a 3-step process assuming the user does this after creating their account and/or booking their flight. The steps highlighted on that page are: | <blockquote>We may share your Personal Information to: data analytics, marketing agency, third party suppliers of products and services, business partners or service providers, parties which have business or contractual dealings with AirAsia and the AirAsia Group of Companies, and other third party who is able to demonstrate that you have explicitly consented to the disclosure of your Personal Information by us to such third party.</blockquote> | ||
The same Privacy Statement does provide steps to "Manage your marketing communications,"<ref name=":0" /> which is a 3-step process assuming the user does this after creating their account and/or booking their flight. The steps highlighted on that page are: | |||
#Click on Account (your name with the user icon in the upper right side of the page) | #Click on Account (your name with the user icon in the upper right side of the page) | ||
#Click on My Account | #Click on My Account | ||
| Line 58: | Line 63: | ||
##Click continue | ##Click continue | ||
#User is now on their Notification Preferences page where they get to see the 23 different types of AirAsia spam they never knew they opted into. Assuming they never wanted and don't want to continue receiving any of these spam emails, they would click on "Pause all emails". | #User is now on their Notification Preferences page where they get to see the 23 different types of AirAsia spam they never knew they opted into. Assuming they never wanted and don't want to continue receiving any of these spam emails, they would click on "Pause all emails". | ||
#User also has to click on "Pause all communications" if they wanted to stop spam from coming in through push notifications and WhatsApp. | #User also has to click on "Pause all communications" if they wanted to stop spam from coming in through push notifications and [[WhatsApp]]. | ||
#*Another [[dark pattern]] here from AirAsia is "Pause all communications," which implies the user would stop receiving any communications whatsoever. Users would typically want their booking emails, travel itinerary, etc., so they would not think of selecting this option. | #*Another [[dark pattern]] here from AirAsia is "Pause all communications," which implies the user would stop receiving any communications whatsoever. Users would typically want their booking emails, travel itinerary, etc., so they would not think of selecting this option. | ||
#*The fine print above this button says, "Your account activities, transactional updates, payment updates, booking and delivery information are compulsory," meaning such emails will be delivered in any case and "communications" in "Pause all communications" really refers to promotional and marketing spam. | #*The fine print above this button says, "Your account activities, transactional updates, payment updates, booking and delivery information are compulsory," meaning such emails will be delivered in any case and "communications" in "Pause all communications" really refers to promotional and marketing spam. | ||
| Line 69: | Line 74: | ||
==References== | ==References== | ||
{{ | {{Reflist}} | ||
[[Category:AirAsia]] | [[Category:AirAsia]] | ||