Mission statement: Difference between revisions
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*It fits into the niche of "new" consumer protection - e.g., revocation of rights of ownership, or widespread changes of the terms of the sale. If it is only possible because of these new mechanisms of consumer abuse, then it can be included here. '''A story relating to a single customer, or a small handful of customers, only rises to the level of being included here if it is relevant to "modern" consumer protection. ''' Even if it only affected a single customer, the very fact that ''these things can happen in the first place'' means that they need to be documented. <br> | *It fits into the niche of "new" consumer protection - e.g., revocation of rights of ownership, or widespread changes of the terms of the sale. If it is only possible because of these new mechanisms of consumer abuse, then it can be included here. '''A story relating to a single customer, or a small handful of customers, only rises to the level of being included here if it is relevant to "modern" consumer protection. ''' Even if it only affected a single customer, the very fact that ''these things can happen in the first place'' means that they need to be documented. <br> | ||
*It is a large-scale consumer abuse. '''An old-style consumer protection story only belongs here if it is a systemic practice that is happening to a large group of people.''' For example, consider how Intel denied customer warranty replacements for its 14th generation CPUs. This practice, even if it is an ''"old"'' style anti-consumer practice (selling a defective product, and ignoring warranties en masse), is something that is systemic & widespread, beyond an individual anecdotal experience. Another relevant example is [https://www.youtube.com/watch?v=7pMrssIrKcY Asus' warranty policies here]. | *It is a large-scale consumer abuse. '''An old-style consumer protection story only belongs here if it is a systemic practice that is happening to a large group of people.''' For example, consider how Intel denied customer warranty replacements for its 14th generation CPUs. This practice, even if it is an ''"old"'' style anti-consumer practice (selling a defective product, and ignoring warranties en masse), is something that is systemic & widespread, beyond an individual anecdotal experience. Another relevant example is [https://www.youtube.com/watch?v=7pMrssIrKcY Asus' warranty policies here]. | ||
See the description at the beginning of the Mission Statement to learn what is meant by ''"new"'' and ''"old" ''consumer issues. | See the [[#Consumer protection has changed|description at the beginning of the Mission Statement]] to learn what is meant by ''"new"'' and ''"old" ''consumer issues. | ||
===== A practice does not belong here if it belongs in a Yelp review: ===== | ===== A practice does not belong here if it belongs in a Yelp review: ===== | ||