KPN mandatory SMS authentication: Difference between revisions
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===[Company]'s response=== | ===[Company]'s response=== | ||
{{Ph-I-ComR}} | {{Ph-I-ComR}} | ||
In early 2024, KPN began enforcing mandatory SMS-based 2FA for all customers. Users must enter a one-time code sent to their registered mobile number to access their accounts. Customers without mobile phones, non-Dutch mobile numbers, or with device issues cannot complete the authentication process, effectively restricting access. | |||
Community reports confirm that KPN support advises users in such cases to obtain a local mobile device or contact support to regain access. The policy has been systemically applied across the customer base, demonstrating it is a corporate-wide requirement rather than isolated incidents. (KPN Community | |||
==Lawsuit== | ==Lawsuit== | ||