Chipotle: Difference between revisions
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===2015 Norovirus=== | ===2015 Norovirus=== | ||
In 2020 Chipotle agreed to pay 25 million dollar fine and a three year deferred prosecution agreement related to the foodborne illness outbreaks that sickened more than 1,100 people between 2015 and 2018.<ref>{{Cite web |date=2020-04-21 |title=Office of Public Affairs |url=https://www.justice.gov/archives/opa/pr/chipotle-mexican-grill-agrees-pay-25-million-fine-and-enter-deferred-prosecution-agreement |website=justice.gov}}</ref> | |||
===2015 Salmonella=== | ===2015 Salmonella=== | ||
Revision as of 11:01, 14 March 2026
❗Article Status Notice: This Article is a stub
This article is underdeveloped, and needs additional work to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues. Learn more ▼
| Basic information | |
|---|---|
| Founded | 1993-07-13 |
| Legal Structure | Public |
| Industry | Food |
| Also known as | |
| Official website | http://chipotle.com/ |
Founded in 1993 by Steve Ells, Chipotle Mexican Grill, Inc. (also referred as Chipotle) is an American chain of fast casual restaurants primary serving burritos and bowls across over 4000 locations globally.
Consumer-impact summary
Incidents
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Chipotle category.
2004 Data Breach
Misleading Advertisement regarding contents of Calories in products (2016)
In November, three customers filed a lawsuit against Chipotle for falsely advertising the quantity of calories contained in various products after eating a Chorizo Burrito that indicated the product will contain 300 calories with an in-store sign, however the actual contents amounted to over 1000 calories.[1] Chipotle responded via a tweet on twitter (now formarly X) saying; "I'm sorry for the confusion, but we'll make things more clear next time. The 300 calories is for the chorizo."[2] The lawsuit reached a settlement in October 2017 that resulted in Chipotle changing their signs to display correct calories contents and rewarding the plaintiffs $5000.[3]
Chipotle Used Customers Faces without their consent (2017)
In January, Leah Caldwell filed a lawsuit against Chipotle for unlawful advertisement and marketing of her photo, seeking over $2.2 billion in damages.[4] In 2006, Leah Caldwell sat in a Chitpotle restaurant when photographer Steve Adams took a photo of her while eating. Before leaving, Steve Adams asked her to sign the sign a release form, however she declined.[5] 8 years later around December, she discovered her photo was used as promotion Florida and Califronian chipotle restaurant up till 2015.[6][7] The Lawsuit reached a settlement in 2017, however specific details surrounding the agreement remain unknown.[3]
2017 Data Breach
Between March 24 to April 18, hackers were able to infiltrate Chipotle point of sale systems through a malware attack, affecting over 2,250 locations globally and resulting in some customers name, card number, expiration date, and verification code information being stolen. On April 25, Chipotle disclosed and started an investigation into the incident. Additionally The company claimed no other information was collected.[8]
“During the investigation we removed the malware, and we continue to work with cyber security firms to evaluate ways to enhance our security measures,” the company says. “In addition, we continue to support law enforcement”s investigation and are working with the payment card networks so that the banks that issue payment cards can be made aware and initiate heightened monitoring.”[9]
This resulted in a lawsuit being filed against Chipotle on May 4 for failure to conduct adequate security measures and prevent future breaches.[10] A settlement was reached in 2019, compensating customers affected between March 24 and April 18 $250 or $10000.[11]
2019 Data Breach
Sending Automated Spam Messages To customers without Consent (2017, 2019 and 2023)
https://www.classaction.org/news/chipotle-hit-with-tcpa-class-action-over-alleged-automated-text-messages 2019 incident
https://www.classaction.org/news/guac-is-extra-chipotle-hit-with-class-action-over-alleged-spam-texts 2023 incindent
False Advertising on non-GMO food (2019)
Overcharging Customers Using the App (2019)
AI-voice ordering systems unlawfully collected Customers Data (2022)
Charging Customers Extra with hidden Fee's (2021 and 2024)
Refusing any Refunds made with Gift Card purchases (2024)
https://www.classaction.org/news/chipotle-gift-card-refunds-lawsuit-says-meal-vouchers-are-worthless
Chipotle Quietly lessen Food Quantity
This section is incomplete. This notice can be deleted once all the placeholder text has been replaced.
https://www.the-sun.com/money/12792714/chipotle-ceo-change-orders-diners-threatened-boycott/
Health Violations
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2008 Hepatitis Outbreak
2008 Norovirus Outbreak
2015 E.Coli
2015 Norovirus
In 2020 Chipotle agreed to pay 25 million dollar fine and a three year deferred prosecution agreement related to the foodborne illness outbreaks that sickened more than 1,100 people between 2015 and 2018.[12]
2015 Salmonella
2015 E.Coli (October)
2015 Norovirus (december 15)
2017 Norovirus
2018 Clostridium perfringens
https://www.foodpoisoningnews.com/food-poisoning-at-chipotle-a-history-of-food-safety-issues/
https://www.foodpoisoningnews.com/food-poisoning-at-chipotle-a-history-of-food-safety-issues/
https://archive.cdc.gov/#/details?url=https://www.cdc.gov/ecoli/2015/o26-11-15/index.html
https://www.wcpo.com/lifestyle/food/chipotle-e-coli-outbreak-spreads-to-akron-store
https://www.wral.com/story/cause-of-ohio-chipotle-outbreak-identified/17773868/
https://www.devicedaily.com/pin/chipotle-eats-itself/
Chipotle Bowls Contain Cancer related Chemicals (2019-2020)
https://www.mashed.com/250704/scandals-chipotle-can-never-live-down/
Bugs Found inside Customers Products (2024)
https://digitalchew.com/2025/12/10/chipotle-lawsuit-woman-claims-rodent-in-burrito/
See also
References
- ↑ McNeal, Stephanie (22 November 2016). "People Are Furious With Chipotle Because They Thought A Burrito Was 300 Calories". BuzzFeed News. Retrieved 13 March 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Chipotle sued over misleading '300-Calorie' burrit". ABC13. 24 November 2016. Retrieved 13 March 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ 3.0 3.1 Smith, Jacob (31 October 2024). "13 Shady Things You Can't Ignore About Chipotle". TheTakeout. Retrieved 13 March 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Using a Person's Image for Commercial Purposes: Lessons Learned from the Chipotle $2.2 Billion Lawsuit". TarterKrinsky & Drogin. 25 January 2017. Retrieved 13 March 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ Pham, Peter (6 January 2017). "Chipotle Faces $2 Billion Lawsuit For Allegedly Using Photo Of Woman Without Permission". FoodBeast. Retrieved 13 March 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ Hillen, Brittany (9 January 2017). "Chipotle sued for $2.2b for allegedly using woman's photo without permission". DPreview. Retrieved 13 March 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "A Woman Is Suing Chipotle For $2.2 Billion". HnHH. 22 November 2022. Retrieved 13 March 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "CHIPOTLE MEXICAN GRILL REPORTS FINDINGS FROM INVESTIGATION OF PAYMENT CARD SECURITY INCIDENT" (PDF). Chipotle — Security Inciden. 26 May 2017. Retrieved 13 March 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ TRUȚĂ, Filip (30 May 2017). "Chipotle customers told to 'remain vigilant' as POS hack probe reveals most restaurants affected". Bitdefender. Retrieved 13 March 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ Rizzi, Corrado (4 May 2017). "Guac Is Extra: Financial Outlet Sues Chipotle Over March '17 Data Breach". ClassAction. Retrieved 13 March 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Chipotle Data Breach Class Action Settlement". Top Class Action. 23 July 2019. Retrieved 14 March 2026.
{{cite web}}: CS1 maint: url-status (link) - ↑ "Office of Public Affairs". justice.gov. 2020-04-21.