Skoda Citigo Move&Fun app discontinuation: Difference between revisions

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-{{Incomplete|Issue 1=Needs more references for claims made.|Issue 2=Article contains some speculation and/or original research.}}[[File:Skoda discontinuation notice of Move&Fun app.jpg|thumb|E-mail announcement of app discontinuation]]
+{{#seo:
-[[File:Skoda official leaflet when purchasing the vehicle.jpg|thumb|Official leaflet advertising the app when purchasing the vehicle.]]
+|description=Skoda discontinued the free Bluetooth Move&Fun app for Citigo-e iV owners, forcing migration to a paid cloud-based replacement with reduced functionality.
-[[File:Skoda email thread ignoring questions.jpg|thumb|Skoda ignoring questions and trying to move topic away to unimportant topics such as navigation, instead of addressing charging current control problem and paid subscription model for inferior service.]]
+}}
 {{IncidentCargo
-|Company=ŠKODA Auto, Volkswagen
+|Company=Skoda,Volkswagen
-|StartDate=2025
+|StartDate=2025-01-01
 |EndDate=
-|Status=
+|Status=Active
 |ProductLine=
 |Product=
-|ArticleType=
+|ArticleType=Service
-|Type=
+|Type=Planned Obsolescence,Software Discontinuation
-|Description=
+|Description=Skoda discontinued the free Bluetooth Move&Fun app for Citigo-e iV, forcing owners to a paid cloud-based replacement with reduced functionality
 }}
-In early 2025, the automobile manufacturer ŠKODA Auto (subsidiary of VW group manufacturers of [[Volkswagen]] automobiles) announced the discontinuation of the Move&Fun mobile app, which was critical for [https://hu.wikipedia.org/wiki/%C5%A0koda_Citigo-e_iV ŠKODA Citigo-e iV] (also known as {{wplink|Volkswagen_Up#E-up|E-Up}}) owners. The removal of the app has led to several usability issues, including the inability to manage charging settings and monitor vehicle status, raising concerns among customers.
+[[File:Skoda discontinuation notice of Move&Fun app.jpg|thumb|E-mail announcement of app discontinuation]]
+[[File:Skoda official leaflet when purchasing the vehicle.jpg|thumb|Official leaflet advertising the Move&Fun app when purchasing the vehicle.]]
+'''Skoda Citigo Move&Fun app discontinuation''' refers to Skoda Auto's removal of the Move&Fun mobile application on January 1, 2025. The app served as the primary infotainment and vehicle management interface for the [[Skoda]] Citigo-e iV electric vehicle, connecting via Bluetooth at no cost to the owner.<ref name="movefunapp">{{Cite web|title=Citigo-e iV Connectivity|url=https://www.skoda-auto.com/models/layers/layers/citigoe-iv-connectivity|website=Skoda Auto|access-date=26 February 2025|url-status=live|archive-url=https://web.archive.org/web/20190917210735/https://www.skoda-auto.com/models/layers/layers/citigoe-iv-connectivity|archive-date=17 September 2019}}</ref> Skoda directed owners to the cloud-based MySkoda app, which requires a paid subscription and cellular connectivity.<ref name="skoda-connect">{{Cite web|title=Skoda Connect|url=https://www.skoda-auto.com/connectivity/connect|website=Skoda Auto|access-date=26 March 2026}}</ref> The Citigo-e iV's MOD1 telematics hardware cannot connect to 4G/LTE networks, and the 2G/3G networks it depends on are being shut down across Europe starting in 2026, with wider decommissioning in 2029 and later.<ref name="skoda-2g3g-sunset">{{Cite web|title=2G, 3G Sunset|url=https://www.skoda-auto.com/connectivity/2g-3g-sunset|website=Skoda Auto|access-date=26 March 2026}}</ref>
+== Background ==
+[[File:Skoda lost features.png|thumb|Features tied to the Move&Fun app.]]
+[[File:Buy_skoda_connect.png|thumb|Skoda Connect webpage advertising paid subscription services.]]
+The Skoda Citigo-e iV was produced between November 2019 and September 2021 as a budget urban electric vehicle.<ref name="skoda-2g3g-doc">{{Cite web|title=2G 3G Sunset|url=https://www.skoda-auto.com/_doc/1b32a97a-fce0-4d19-a832-0c362b5f7c78|website=Skoda Auto|date=15 April 2025|access-date=26 March 2026}}</ref> The vehicle has no built-in touchscreen infotainment system. Instead, it uses a dashboard-mounted smartphone cradle with the Swing II radio, relying on the driver's phone running the Move&Fun app as the car's primary display and control interface.<ref name="skoda-storyboard">{{Cite web|title=Modern infotainment and specific online services|url=https://www.skoda-storyboard.com/en/press-kits/skoda-citigo%E1%B5%89-iv-skoda-superb-iv-press-kit/modern-infotainment-and-specific-online-services/|website=Skoda Storyboard|access-date=26 March 2026}}</ref>
+Move&Fun connected to the vehicle's telematics unit via Bluetooth, requiring no internet connection and no subscription. The app provided charging schedule control, charging current adjustment (5A, 10A, 13A, or 16A), battery charge limit configuration, real-time telemetry including state of charge and range, offline 2D and 3D navigation optimized for EV charging station routing, media playback integration with the Radio Swing system, and DriveGreen efficiency feedback.<ref name="movefunapp" /><ref name="speakev">{{Cite web|title=CITIGOe iV Move&Fun app to be discontinued at the end of 2024|url=https://www.speakev.com/threads/citigoe-iv-move-fun-app-to-be-discontinued-at-the-end-of-2024.187798/|website=Speak EV|date=31 December 2024|access-date=26 March 2026|url-status=live|archive-url=https://web.archive.org/web/20250226145752/https://www.speakev.com/threads/citigoe-iv-move-fun-app-to-be-discontinued-at-the-end-of-2024.187798/|archive-date=26 February 2025}}</ref>
+The Citigo-e iV is mechanically and electronically identical to the [[Volkswagen]] e-Up and SEAT Mii Electric, all three built on the VW Group's New Small Family (NSF) platform and sharing the same Bluetooth telematics architecture.<ref name="speakev" />
+== Application discontinuation ==
+[[File:Skoda email thread ignoring questions.jpg|thumb|Skoda customer service redirecting questions about charging control to unrelated topics rather than addressing the lost functionality.]]
+Skoda emailed owners in October 2024 announcing that the Move&Fun app would be discontinued effective January 1, 2025, citing "technical and security reasons."<ref name="disc-announce">{{Cite web|title=Discontinuation announcement|url=https://view.communication.skoda-auto.com/?qs=66ea8bcd8724826905d310f9950d5b69dc4b9b381198613853db90c047bc12ed262378edfeed67989cab086b0ea28f6fcf329f03448ee608bead84e90065d1432d5bc4df7edbe61f20de02dae1d94995|website=Skoda Communication|url-status=dead|archive-url=https://web.archive.org/web/20260224110602/https://view.communication.skoda-auto.com/expired.html|archive-date=24 February 2026}}</ref> The last version released was 6.1.8, pushed in late October 2024.<ref name="apkpure">{{Cite web|title=SKODA Move&Fun APK for Android Download|url=https://apkpure.com/%C5%A1koda-move-fun/cz.skodaauto.moveandfun|website=APKPure|access-date=26 March 2026}}</ref> After the deadline, Skoda removed the app from both Google Play and the Apple App Store.
+The discontinuation eliminated the only way for owners to configure charging schedules, set charging current limits, define battery charge caps, and view dashboard telemetry. Because the Citigo-e iV has only a basic monochrome radio display, there is no in-vehicle interface to replace these functions. The car was designed with the assumption that the smartphone app would handle all configuration tasks.<ref name="speakev" />
+=== Skoda's response ===
+Skoda directed users to the MySkoda app (formerly Skoda Connect) as a replacement.<ref name="disc-announce" /> The architectural difference is fundamental: Move&Fun communicated with the car via Bluetooth directly, while MySkoda is cloud-based. Every command from MySkoda travels over the internet to Skoda's servers, then down via cellular signal to the car's built-in eSIM operating on 2G/3G networks.<ref name="skoda-connect" />
+This architecture requires both an active internet connection on the phone and adequate 2G/3G cellular reception at the vehicle's location. Underground parking garages and rural areas with weak signal break the connection entirely. Users reported commands taking several minutes to execute, or timing out with "sending request" loops that never resolve.<ref name="speakev-myskoda-success">{{Cite web|title=Citigo E iV not connecting to MySkoda app - Success|url=https://www.speakev.com/threads/citigo-e-iv-not-connecting-to-myskoda-app-success-see-post-april-08-2025.190693/|website=Speak EV|date=29 March 2025|access-date=26 March 2026}}</ref>
+MySkoda also requires a paid subscription to Skoda Connect services for remote vehicle access, whereas Move&Fun was free for the life of the vehicle.<ref name="skoda-connect" /><ref name="speakev" />
+MySkoda version 7.8.2 added basic charging support for the Citigo-e iV, allowing up to 3 charging plans. But charging current control is missing. Users reported that saving a charging plan in MySkoda reverts the maximum charging rate to 10A instead of the previously configured 32A (7 kW), reducing charging speed without warning.<ref name="speakev" />
+Since August 2025, MySkoda has not functioned for MOD1 and MOD2 vehicles. Skoda customer support confirmed in an email to an affected owner: "the issue you are experiencing is related to your vehicle, which affects all remote services for MOD1 and MOD2 vehicles."<ref name="speakev-myskoda-issues">{{Cite web|title=Unable to connect my CITIGOe-iV to the MySkoda app since 6 August|url=https://www.speakev.com/threads/unable-to-connect-my-citigoe-iv-to-the-myskoda-app-since-6-august.192858/|website=Speak EV|access-date=26 March 2026}}</ref>
+== MOD1 connectivity and 2G/3G network shutdown ==
+[[File:Skoda-Mobile-Switch-Off.png|thumb|Skoda Mobile Switch Off information document.]]
+Skoda classifies vehicles by MOD (Mobile Online Dienste) connectivity generation. MOD1 is the earliest generation, relying on 2G/3G cellular networks. MOD2 also uses 2G/3G. MOD3 and MOD4 support 4G/LTE and 5G.<ref name="skoda-2g3g-doc" />
+An official Skoda document dated 15 April 2025 confirms the Citigo-e iV (produced November 2019 through September 2021) is classified as MOD1. The document lists the remedy for MOD1 Citigo iV vehicles after 2G/3G shutdown as: "No remedy due to outdated technology." The eCall emergency function column reads: "Model is not equipped with this function."<ref name="skoda-2g3g-doc" />
+The 2G/3G network shutdown timeline varies by country. Switzerland, Sweden, and Iceland began shutting down these networks on January 1, 2026. The rest of Europe follows in 2029 and later, depending on the national carrier.<ref name="skoda-2g3g-sunset" />
+Skoda discontinued the offline Bluetooth app and directed users to a cloud app that depends on the same cellular networks being decommissioned. For MOD3 and MOD4 vehicles, Skoda plans over-the-air or dealer-applied software updates to maintain connectivity on 4G/LTE. For MOD1 vehicles, Skoda's own documentation lists the remedy as "No remedy due to outdated technology."<ref name="skoda-2g3g-doc" /> Once 2G/3G service ends in an owner's country, the MySkoda app will permanently lose its connection to the vehicle.
+== VW Group platform discrepancy ==
+The Citigo-e iV shares its NSF platform with the Volkswagen e-Up and SEAT Mii Electric. The three vehicles use the same Bluetooth telematics architecture for their companion apps.<ref name="speakev" />
+Volkswagen's equivalent app, Maps+More, provides the same functionality as Move&Fun: charging current control, scheduled charging, battery charge limits, real-time telemetry, and offline navigation. VW has not discontinued Maps+More. As of November 2025, the app was updated to version 6.3.2 with bug fixes and remains available on both Google Play and the Apple App Store.<ref name="maps-more-play">{{Cite web|title=maps + more - Apps on Google Play|url=https://play.google.com/store/apps/details?id=de.volkswagen.mapsandmore|website=Google Play|access-date=26 March 2026}}</ref>
+Citigo-e iV owners can pair the VW Maps+More app with their vehicle and regain full charging current control, scheduled charging, and telemetry through Bluetooth. The cross-compatibility works because the underlying telematics hardware is identical across all three NSF platform vehicles.<ref name="speakev" />
+The continued maintenance and updating of Maps+More demonstrates that the Bluetooth architecture has no insurmountable technical or security barriers. Skoda's discontinuation of Move&Fun was a brand-specific corporate decision to cut legacy support, not a technical necessity shared across the Volkswagen Group.<ref name="maps-more-play" /><ref name="speakev" />
+== Consumer protection law ==
+Two EU directives are directly relevant to the discontinuation of digital elements bundled with durable goods.
+=== Directive 2019/771: Sale of Goods ===
+EU Directive 2019/771 regulates the sale of tangible goods, including "goods with digital elements" where digital content is interconnected with the product in a way that its absence prevents the goods from performing their functions.<ref name="eu-2019-771">{{Cite web|title=Directive (EU) 2019/771 - Sale of Goods|url=https://eur-lex.europa.eu/eli/dir/2019/771/oj/eng|website=EUR-Lex|date=22 May 2019|access-date=26 March 2026}}</ref> Article 7(3) mandates that sellers supply updates necessary to maintain conformity for a period consumers can reasonably expect. Because the Citigo-e iV lacks a built-in infotainment screen for setting charging limits, the Move&Fun app functions as a digital element of the vehicle under this directive's definition.<ref name="eu-2019-771" /><ref name="skoda-storyboard" />
+Directive 2019/770 covers standalone digital content and services, but Article 3(4) explicitly excludes digital content incorporated in or interconnected with goods; those cases fall under Directive 2019/771 instead.<ref name="eu-2019-770">{{Cite web|title=Contracts for the supply of digital content and digital services|url=https://eur-lex.europa.eu/EN/legal-content/summary/contracts-for-the-supply-of-digital-content-and-digital-services.html|website=EUR-Lex|access-date=26 March 2026}}</ref> The Move&Fun app, as an integral part of the vehicle's interface, is covered by the Sale of Goods Directive rather than the Digital Content Directive.
+Automobiles have expected lifespans of 10 to 15 years. The Citigo-e iV ceased production in September 2021; Skoda terminated Move&Fun 3 years and 3 months later. Remedies under Directive 2019/771 include bringing the good back into conformity, a proportionate price reduction, or contract termination.<ref name="eu-2019-771" />
+=== Directive 2024/825: Empowering Consumers ===
+Directive 2024/825, which EU member states must transpose into national law by 27 March 2026, prohibits [[planned obsolescence]] practices. The directive bans withholding information about negative impacts of software updates, promoting goods with artificially limited lifespans, and restricting the functionality of goods that are still capable of performing their intended purpose. Penalties can reach 4% of the manufacturer's annual turnover in the affected member states.<ref name="eu-2024-825">{{Cite web|title=Fighting Early Obsolescence: New EU Directive Extends Liability Risks|url=https://www.skadden.com/insights/publications/2024/03/fighting-early-obsolescence|website=Skadden, Arps, Slate, Meagher & Flom LLP|date=6 March 2024|access-date=26 March 2026}}</ref>
+== Warranty claims ==
+Consumers have filed warranty claims at the dealer level arguing that the app removal constitutes a material defect. The Citigo-e iV was sold with Move&Fun as its primary interface for charging management, and removing it reduces the vehicle's functionality below what was represented at the point of sale.<ref name="going-electric">{{Cite web|title=Skoda discontinues Move&Fun App|url=https://www.goingelectric.de/forum/viewtopic.php?t=95061|date=23 October 2024|website=GoingElectric|language=de|access-date=26 March 2026|url-status=live|archive-url=https://web.archive.org/web/20250226145721/https://www.goingelectric.de/forum/viewtopic.php?t=95061|archive-date=26 February 2025}}</ref><ref name="speakev" />
+No formal rulings from consumer protection authorities have been issued as of early 2026. The German Verbraucherzentrale and the UK Competition and Markets Authority have not published decisions on this case. Consumer rights groups are monitoring the situation for potential test cases under Directive 2019/771 to establish precedent on digital elements bundled with vehicles.<ref name="eu-2019-771" />
+== Consumer response ==
-==Background==
+GoingElectric.de, SpeakEV, and Briskoda forums document the backlash from affected owners. German users on GoingElectric characterized the decision as shameless, noting that vehicles only 3 years old were losing core functionality they relied on daily.<ref name="going-electric" /> Users on SpeakEV described the MySkoda replacement as inadequate, reporting that basic tasks like initiating a charge take several minutes or time out entirely, compared to the near-instant Bluetooth response of Move&Fun.<ref name="speakev" />
-[[File:Skoda lost features.png|thumb|Features tied to the app.]]
-[[File:Buy_skoda_connect.png|thumb|skodaConnect webpage referring to buy the services.]]
-The Move&Fun app, launched alongside the ŠKODA Citigo e iV, allowed owners to manage essential vehicle functions, such as charging control, real-time monitoring of battery status, and integrated navigation<ref name="movefunapp">
-{{cite web
-|author=<!--not cited-->
-|title=Citigo-e iV Connectivity
-|url=https://www.skoda-auto.com/models/layers/layers/citigoe-iv-connectivity
-|website=Skoda
-|access-date= 26 Feb 2025
-|url-status=live
-|archive-url=https://web.archive.org/web/20190917210735/https://www.skoda-auto.com/models/layers/layers/citigoe-iv-connectivity
-|archive-date=17 Sep 2019
-}}</ref>. The app used Bluetooth, providing a free, convenient solution for vehicle management, but was discontinued in early 2025 for unspecified technical and security reasons.<ref name="disc-announce">
-{{cite web
-|author=<!--not cited-->
-|title=Discontinuation announcement
-|url=https://view.communication.skoda-auto.com/?qs=66ea8bcd8724826905d310f9950d5b69dc4b9b381198613853db90c047bc12ed262378edfeed67989cab086b0ea28f6fcf329f03448ee608bead84e90065d1432d5bc4df7edbe61f20de02dae1d94995
-|website=Skoda Communication
-|url-status=dead
- |archive-url=https://web.archive.org/web/20260224110602/https://view.communication.skoda-auto.com/expired.html |archive-date=24 Feb 2026}}
-See [[:File:Skoda discontinuation notice of Move&Fun app.jpg|screenshot of discontinuation announcement]]
-</ref>
-==Application discontinuation==
+Owners are pooling documentation of specific hardware and software failures across forums, explicitly framing the discontinuation as planned obsolescence. The foundational documentation for potential collective redress is being compiled, though no formal class-action lawsuits have appeared on public court dockets as of early 2026.<ref name="going-electric" /><ref name="speakev" />
-The discontinuation of the Move&Fun app has resulted in the removal of critical features that were integral to the driving and ownership experience.{{Citation needed}} The inability to control charging currents and monitor vehicle status has led to widespread dissatisfaction among ŠKODA Citigo e iV owners{{Citation needed}}. The company offered an alternative through the MyŠKODA app, but it requires a paid subscription{{citation needed}} and an internet connection, contrasting with the original Bluetooth-based, free solution.
-===Company's response===
+== Workarounds ==
-ŠKODA Auto stated that the Move&Fun app was discontinued due to "technical and security reasons" and encouraged users to transition to the MyŠKODA app.<ref name="disc-announce" /> However, they did not offer a clear timeline or commitment on when the missing functionalities would be restored in the new app.
-[[File:Skoda-Mobile-Switch-Off.png|thumb|'''Skoda Mobile Switch Off''']]
-==Warranty claims==
+=== VW Maps+More ===
-Several affected consumers have initiated warranty claims, arguing that the removal of essential features undermines the vehicle's value and intended functionality.<ref name="going-electric">
-{{cite web
-|author=<!--not cited-->
-|title=Skoda discontinues Move&Fun App (German)
-|url=https://www.goingelectric.de/forum/viewtopic.php?t=95061
-|date=23 Oct 2024
-|website=Going Electric
-|language=DE
-|access-date= 26 Feb 2025
-|url-status=live
-|archive-url=https://web.archive.org/web/20250226145721/https://www.goingelectric.de/forum/viewtopic.php?t=95061
-|archive-date=26 Feb 2025
-}}</ref>
-===Claims===
+The primary workaround is the VW Maps+More app. Because the Citigo-e iV and VW e-Up share identical telematics hardware, Maps+More pairs with the Citigo via Bluetooth and restores full charging current control, scheduled charging, battery charge limits, and dashboard telemetry. The app remains available on both Google Play and the Apple App Store and was last updated to version 6.3.2 in November 2025.<ref name="maps-more-play" />
-Consumers are claiming that ŠKODA's removal of the Move&Fun app without offering a suitable replacement constitutes planned obsolescence. Additionally, they argue that the company should honor warranties for the loss of core vehicle features.<ref name="going-electric" /><ref name="speakEV">
-{{cite web
-|author=<!--not cited-->
-|date=31 Dec 2024
-|title=CITIGOe iV Move&Fun app to be discontinued at the end of 2024
-|url=https://www.speakev.com/threads/citigoe-iv-move-fun-app-to-be-discontinued-at-the-end-of-2024.187798/
-|website=Going Electric
-|access-date= 26 Feb 2025
-|url-status=live
-|archive-url=https://web.archive.org/web/20250226145752/https://www.speakev.com/threads/citigoe-iv-move-fun-app-to-be-discontinued-at-the-end-of-2024.187798/
-|archive-date=26 Feb 2025
-}}</ref>
-===Response===
+=== APK sideloading (Android only) ===
-ŠKODA has not explicitly acknowledged the impact of these features' removal but has responded by pushing for customers to adopt the MyŠKODA app, citing technical and security reasons for discontinuing the original app{{Citation needed}}.
-===Outcome===
+Android users can download the final Move&Fun version (6.1.8) from third-party repositories such as APKPure and install it by enabling "Install from Unknown Sources" in device settings.<ref name="apkpure" /> Because Move&Fun uses Bluetooth with no server-side validation, the sideloaded app continues to function. This option is not available to iOS users.
-Outcome of these claims is currently pending, with no clear resolution as of February 2025.
-==Consumer response==
+=== OVMS ===
-Consumers are voicing frustration online and through customer support channels, arguing that ŠKODA has removed essential functions without offering adequate alternatives. Many are concerned about the forced transition to a paid, subscription-based model that requires an internet connection, which adds a hidden cost. Some users are organizing collective action to raise awareness and seek compensation for the loss of vehicle functionalities.<ref name="going-electric" /><ref name="speakEV" />
-==Workaround==
+The Open Vehicle Monitoring System (OVMS) is an open-source hardware module that connects via the vehicle's OBD-II port. The OVMS v3 module supports the Citigo-e iV (listed under its VW e-Up variant) and provides charging state monitoring, state-of-charge data, and remote climate control through a web interface or companion app.<ref name="ovms-docs">{{Cite web|title=VW e-Up - Open Vehicles documentation|url=https://docs.openvehicles.com/en/latest/components/vehicle_vweup/docs/index.html|website=Open Vehicles|access-date=26 March 2026}}</ref> The OVMS v3 hardware must be purchased separately.
-Although the Move&Fun app has been removed from Google Play and Apple App Store{{Citation needed}}, users of Android devices can still download the apk file from from third party repositories and install it.{{Clarify|maybe add link to trusted source, (good idea! but dont know where)}}. As of 20/5/2025, the VW equivalent app for the e-UP (Maps + More) is still available in both app stores and appears to be compatible with the CITIGOe-iV. Maps + More was updated in July 2025 with unspecified bug fixes to version 6.2.2, but the charging functionality appears to have been removed{{Citation needed}}.
+== Original Terms of Service ==
-==Original Terms of Service==
 <gallery widths="120" heights="120" perrow="1" showfilename="yes">
 File:Skoda Terms of Use 2020 for Move&Fun app.pdf|Original Terms of Service
 </gallery>
-==Skoda App screenshots==
+== Skoda App screenshots ==
 <gallery mode="slideshow" caption="Screenshots of the app in use">
 File:Skoda app printscreen 01.png
@@ Line 124: / Line 148: @@
 </gallery>
-==See also==
+== See also ==
 {{Ph-C-SA}}
+* [[Planned obsolescence]]
+== References ==
-==References==
+{{reflist}}
-{{Reflist}}
 [[Category:Volkswagen]]
 [[Category:Skoda]]
 [[Category:2025 incidents]]
+[[Category:Planned Obsolescence]]