Panera Bread: Difference between revisions

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|Type=Subsidiary

|Website=http://panerabread.com/

}}Founded in 1987, [[wikipedia:Panera_Bread|Pumpernickel Associates, LLC]] (also referred as Panera Bread) is an American chain of [[wikipedia:Fast_casual_restaurant|fast casual restaurants]] that's a subsidiary to [[wikipedia:JAB_Holding_Company|JAB Holding Company]].

|Logo=Panera Bread logo.png}}

Founded in 1987, [[wikipedia:Panera_Bread|Pumpernickel Associates, LLC]] (also referred as Panera Bread) is an American chain of [[wikipedia:Fast_casual_restaurant|fast casual restaurants]] that's a subsidiary to [[wikipedia:JAB_Holding_Company|JAB Holding Company]].

==Consumer-impact summary==

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===~~Security Breach~~===

===Pandera knowing of a security breach for 8 months yet did nothing ===

{{Main|link to the main CR Wiki article}}Back in 02 August 2017, security researcher Dylan Houlihan first notified Panera of the breach that allowed hackers to access customers personal information via its website, however the company wouldn't take any action until 8 month later on 02 April 2018.<ref>{{Cite web |last=Shaak |first=Erin |date=6 April 2018 |title=Panera Bread Facing Lawsuit Over Potential Security Breach |url=https://www.classaction.org/blog/panera-bread-facing-lawsuit-over-potential-security-breach |url-status=live |access-date=29 March 2026 |website=ClassAction}}</ref> This would eventually result in a lawsuit 3 days later, however eventually being dismissed by the plaintiffs on June 2018.<ref>{{Cite web |last=Bucher |first=Anne |date=7 June 2018 |title=Panera Data Breach Class Action Voluntarily Dismissed by Plaintiffs |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/panera-data-breach-class-action-voluntarily-dismissed-plaintiffs/ |url-status=live |access-date=30 March 2026 |website=Top Class Action}}</ref>

<ref>{{Cite web |last=Shaak |first=Erin |date=6 April 2018 |title=Panera Bread Facing Lawsuit Over Potential Security Breach |url=https://www.classaction.org/blog/panera-bread-facing-lawsuit-over-potential-security-breach |url-status=live |access-date=29 March 2026 |website=ClassAction}}</ref>

===Discriminating against blind customers===

===Discriminating against blind customers===

The company was involved a class action lawsuits On 20 April 2016 due to allegedly failing to provide accessibility to visually impaired customers on its product and services. Filed by Andres Gomez and Juan Gil, the lawsuits claims the company failed to implement a "blind interface systems which employs an audio interface system, a tactile keyboard, and/or interactive screen reader technology or other auxiliary aids" on its Ipad Touchscreen KIOS systems. Additionally, it also claims the companys Fast Lane pickup session failed to include signs, audio systems, or braille on the shelves for visually impaired customers.<ref name=":0" /> The lawsuit reached a settlement in 2022. <ref>{{Cite web |date=29 April 2016 |title=“Panera 2.0” Ordering System Unaccommodating to Visually Impaired, Consumers Allege |url=https://foodbeveragelitigationupdate.com/panera-2-0-ordering-system-unaccommodating-to-visually-impaired-consumers-allege/ |url-status=live |access-date=29 March 2026 |website=Foodbeveragelitigationupdate}}</ref><ref>{{Cite web |date=29 March 2026 |title=Pouros Ltd vs Elias Stamm |url=https://unicourt.com/case/pc-db5-gonzalez-v-panera-llc-et-al-1025832 |url-status=live |access-date=29 March 2026 |website=Unicourt}}</ref><ref name=":0">{{Cite web |date=29 March 2026 |title=UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF FLORIDA MIAMI DIVISION |url=https://dn710900.ca.archive.org/0/items/gov.uscourts.flsd.482785/gov.uscourts.flsd.482785.1.0.pdf |url-status=live |access-date=29 March 2026 |website=Wayback Machine}}</ref>

===Adding hidden delivery fees===

On 11 March 2021, plaintiff Mahasin Ahmad filed a lawsuit alleging the company added hidden fees to delivery orders made via the app or website. The lawsuit claims during early 2020, Pandera began advertising $4 delivery fee to consumers , however, instead of maintaining its promises, the company added a hidden delivery fee that increase the price by 5-10%.<ref>{{Cite web |last=Rizzi |first=Corrado |date=12 March 2021 |title=Panera Class Action Lawsuit Filed Over Allegedly Hidden Delivery Fees [UPDATE] |url=https://www.classaction.org/news/despite-flat-delivery-charge-promise-panera-adds-hidden-fees-class-action-alleges |url-status=live |access-date=29 March 2026 |website=ClassAction}}</ref>The lawsuit would reach a $4 million settlement on 30 January 2024. In the settlement, Pandera Bread would compensate customers who ordered between 01 October 2020 and 31 August 2021 with up to two voucher for Soups & Mac menu. or a cash reward of $19.<ref>{{Cite web |last=Grothaus |first=Michael |date=25 January 2024 |title=Panera Bread may owe you money if you placed an order online or via its app |url=https://www.fastcompany.com/91016892/panera-bread-class-action-lawsuit-settlement-file-claim-app-orders |url-status=live |access-date=29 March 2026 |website=Fast Company}}</ref>

=== Securtiy Breach (2026) ===

https://topclassactions.com/lawsuit-settlements/lawsuit-news/panera-bread-hit-with-two-class-action-lawsuits-over-data-breach/

https://www.restaurantbusinessonline.com/technology/panera-faces-multiple-lawsuits-following-data-breach

==Products==

===Pandera Charged Lemonade===

===Pandera Charged Lemonade ===

<ref>{{Cite web |last=Miller |first=Andy |date=6 October 2025 |title=The Only Recap Of Panera's Downfall You Need |url=https://www.thetakeout.com/1986028/panera-downfall-recap/ |url-status=live |access-date=29 March 2026 |website=The Takeout}}</ref><ref>{{Cite web |last=Wendy |first=Hector |date=16 September 2025 |title=Customers Say These 10 Fast Food Chains Have Seriously Dipped In Quality In 2025 |url=https://www.thedailymeal.com/1968343/fast-food-chains-dipped-in-quality-2025/ |url-status=live |access-date=29 March 2026 |website=The Daily Meal}}</ref><ref>{{Cite web |last=Bucher |first=Anne |date=23 March 2026 |title=Panera hit with third lawsuit over Charged Lemonade |url=https://topclassactions.com/lawsuit-settlements/consumer-products/food/panera-hit-with-third-lawsuit-over-charged-lemonade/ |url-status=live |access-date=29 March 2026 |website=Top Class Action}}</ref><ref>{{Cite web |last=Bell |first=Amy |date=1 July 2024 |title=Fast Food Chains That Have Been Sued For False Advertising |url=https://www.mashed.com/1612500/fast-food-chains-sued-false-advertising/ |url-status=live |access-date=29 March 2026 |website=Mashed}}</ref><ref>{{Cite web |last=Styf |first=Jon |date=16 May 2024 |title=Panera discontinues Charged Lemonade drink involved in several lawsuits |url=https://topclassactions.com/lawsuit-settlements/personal-injury/panera-faces-second-lawsuit-alleging-charged-lemonade-responsible-for-patrons-death/ |url-status=live |access-date=29 March 2026 |website=Top Class Action}}</ref>

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*[[McAlister's Deli]]

*[[wikipedia:Cava_Group|Cava Group]]

*El Pollo Loco

==References==

@@ Line 5: / Line 5: @@
 |Type=Subsidiary
 |Website=http://panerabread.com/
-}}Founded in 1987, [[wikipedia:Panera_Bread|Pumpernickel Associates, LLC]] (also referred as Panera Bread) is an American chain of [[wikipedia:Fast_casual_restaurant|fast casual restaurants]] that's a subsidiary to [[wikipedia:JAB_Holding_Company|JAB Holding Company]].
+|Logo=Panera Bread logo.png}}
+Founded in 1987, [[wikipedia:Panera_Bread|Pumpernickel Associates, LLC]] (also referred as Panera Bread) is an American chain of [[wikipedia:Fast_casual_restaurant|fast casual restaurants]] that's a subsidiary to [[wikipedia:JAB_Holding_Company|JAB Holding Company]].
 ==Consumer-impact summary==
@@ Line 13: / Line 15: @@
 This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
-===Security Breach===
+===Pandera knowing of a security breach for 8 months yet did nothing <!-- plan on creating an incident about this  -->===
-{{Main|link to the main CR Wiki article}}
+{{Main|link to the main CR Wiki article}}Back in 02 August 2017, security researcher Dylan Houlihan first notified Panera of the breach that allowed hackers to access customers personal information via its website, however the company wouldn't take any action until 8 month later on 02 April 2018.<ref>{{Cite web |last=Shaak |first=Erin |date=6 April 2018 |title=Panera Bread Facing Lawsuit Over Potential Security Breach |url=https://www.classaction.org/blog/panera-bread-facing-lawsuit-over-potential-security-breach |url-status=live |access-date=29 March 2026 |website=ClassAction}}</ref> This would eventually result in a lawsuit 3 days later, however eventually being dismissed by the plaintiffs on June 2018.<ref>{{Cite web |last=Bucher |first=Anne |date=7 June 2018 |title=Panera Data Breach Class Action Voluntarily Dismissed by Plaintiffs |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/panera-data-breach-class-action-voluntarily-dismissed-plaintiffs/ |url-status=live |access-date=30 March 2026 |website=Top Class Action}}</ref>
-<ref>{{Cite web |last=Shaak |first=Erin |date=6 April 2018 |title=Panera Bread Facing Lawsuit Over Potential Security Breach |url=https://www.classaction.org/blog/panera-bread-facing-lawsuit-over-potential-security-breach |url-status=live |access-date=29 March 2026 |website=ClassAction}}</ref>
-===Discriminating against blind customers<!-- don't know if the settlement is right, will check later  -->===
+===Discriminating against blind customers<!-- Don't know if settlement case is related to this lawsuit as I can't find any information about it   -->===
 The company was involved  a class action lawsuits On 20 April 2016 due to allegedly failing to provide accessibility to visually impaired customers on its product and services. Filed by Andres Gomez and Juan Gil, the lawsuits claims the company failed to implement a "blind interface systems which employs an audio interface system, a tactile keyboard, and/or interactive screen reader technology or other auxiliary aids" on its Ipad Touchscreen KIOS systems. Additionally, it also claims the companys Fast Lane pickup session failed to include signs, audio systems, or braille on the shelves for visually impaired customers.<ref name=":0" /> The lawsuit reached a settlement in 2022. <ref>{{Cite web |date=29 April 2016 |title=“Panera 2.0” Ordering System Unaccommodating to Visually Impaired, Consumers Allege |url=https://foodbeveragelitigationupdate.com/panera-2-0-ordering-system-unaccommodating-to-visually-impaired-consumers-allege/ |url-status=live |access-date=29 March 2026 |website=Foodbeveragelitigationupdate}}</ref><ref>{{Cite web |date=29 March 2026 |title=Pouros Ltd vs Elias Stamm |url=https://unicourt.com/case/pc-db5-gonzalez-v-panera-llc-et-al-1025832 |url-status=live |access-date=29 March 2026 |website=Unicourt}}</ref><ref name=":0">{{Cite web |date=29 March 2026 |title=UNITED STATES DISTRICT COURT SOUTHERN DISTRICT OF FLORIDA MIAMI DIVISION |url=https://dn710900.ca.archive.org/0/items/gov.uscourts.flsd.482785/gov.uscourts.flsd.482785.1.0.pdf |url-status=live |access-date=29 March 2026 |website=Wayback Machine}}</ref>
 ===Adding hidden delivery fees===
 On 11 March 2021, plaintiff Mahasin Ahmad filed a lawsuit alleging the company added hidden fees to delivery orders made via the app or website. The lawsuit claims during early 2020, Pandera began advertising $4 delivery fee to consumers , however, instead of maintaining its promises, the company added a hidden delivery fee that increase the price by 5-10%.<ref>{{Cite web |last=Rizzi |first=Corrado |date=12 March 2021 |title=Panera Class Action Lawsuit Filed Over Allegedly Hidden Delivery Fees [UPDATE] |url=https://www.classaction.org/news/despite-flat-delivery-charge-promise-panera-adds-hidden-fees-class-action-alleges |url-status=live |access-date=29 March 2026 |website=ClassAction}}</ref>The lawsuit would reach a $4 million settlement on 30 January 2024. In the settlement, Pandera Bread would compensate customers who ordered between 01 October 2020 and 31 August 2021 with up to two voucher for Soups & Mac menu. or a cash reward of  $19.<ref>{{Cite web |last=Grothaus |first=Michael |date=25 January 2024 |title=Panera Bread may owe you money if you placed an order online or via its app |url=https://www.fastcompany.com/91016892/panera-bread-class-action-lawsuit-settlement-file-claim-app-orders |url-status=live |access-date=29 March 2026 |website=Fast Company}}</ref>
+=== Securtiy Breach (2026) ===
+https://topclassactions.com/lawsuit-settlements/lawsuit-news/panera-bread-hit-with-two-class-action-lawsuits-over-data-breach/
+https://www.restaurantbusinessonline.com/technology/panera-faces-multiple-lawsuits-following-data-breach
 ==Products==
-===Pandera Charged Lemonade===
+===Pandera Charged Lemonade ===
 <ref>{{Cite web |last=Miller |first=Andy |date=6 October 2025 |title=The Only Recap Of Panera's Downfall You Need |url=https://www.thetakeout.com/1986028/panera-downfall-recap/ |url-status=live |access-date=29 March 2026 |website=The Takeout}}</ref><ref>{{Cite web |last=Wendy |first=Hector |date=16 September 2025 |title=Customers Say These 10 Fast Food Chains Have Seriously Dipped In Quality In 2025 |url=https://www.thedailymeal.com/1968343/fast-food-chains-dipped-in-quality-2025/ |url-status=live |access-date=29 March 2026 |website=The Daily Meal}}</ref><ref>{{Cite web |last=Bucher |first=Anne |date=23 March 2026 |title=Panera hit with third lawsuit over Charged Lemonade |url=https://topclassactions.com/lawsuit-settlements/consumer-products/food/panera-hit-with-third-lawsuit-over-charged-lemonade/ |url-status=live |access-date=29 March 2026 |website=Top Class Action}}</ref><ref>{{Cite web |last=Bell |first=Amy |date=1 July 2024 |title=Fast Food Chains That Have Been Sued For False Advertising |url=https://www.mashed.com/1612500/fast-food-chains-sued-false-advertising/ |url-status=live |access-date=29 March 2026 |website=Mashed}}</ref><ref>{{Cite web |last=Styf |first=Jon |date=16 May 2024 |title=Panera discontinues Charged Lemonade drink involved in several lawsuits |url=https://topclassactions.com/lawsuit-settlements/personal-injury/panera-faces-second-lawsuit-alleging-charged-lemonade-responsible-for-patrons-death/ |url-status=live |access-date=29 March 2026 |website=Top Class Action}}</ref>
@@ Line 33: / Line 40: @@
 *[[McAlister's Deli]]
 *[[wikipedia:Cava_Group|Cava Group]]
 *El Pollo Loco
 ==References==