Best Buy discontinuation of Insignia Connect: Difference between revisions
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|Insignia - 720p Wi-Fi Camera | |Insignia - 720p Wi-Fi Camera | ||
|NS-CH1IPC8<ref> | |NS-CH1IPC8<ref>{{Cite web |title=Insignia™ - 720p Wi-Fi Camera - White |url=https://www.bestbuy.com/site/insignia-720p-wi-fi-camera-white/5971603.p?skuId=5971603 |archive-url=https://web.archive.org/web/20180422174716/https://www.bestbuy.com/site/insignia-720p-wi-fi-camera-white/5971603.p?skuId=5971603 |archive-date=2018-04-22 |website=[[Best Buy]]}}</ref> | ||
|"Affected products will still function at a basic level, but any features that rely on its Insignia Connect app and platform will no longer work."<ref name=":2" /> | |"Affected products will still function at a basic level, but any features that rely on its Insignia Connect app and platform will no longer work."<ref name=":2" /> | ||
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===Compensation with a catch=== | ===Compensation with a catch=== | ||
Best Buy did provide compensation to customers affected by the discontinuation, however, this was only in the form of a partial refund in the form of a virtual gift card that was determined by the product type.<ref name=":1"> | Best Buy did provide compensation to customers affected by the discontinuation, however, this was only in the form of a partial refund in the form of a virtual gift card that was determined by the product type.<ref name=":1">{{Cite web |title=FAQs |url=https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ |archive-url=https://web.archive.org/web/20191212130853/https://bestbuy.symphonysummit.com/insignia.web/Help_FAQ#collapseNine |archive-date=2019-12-12 |website=[[Insignia]]}}</ref> Customers were also only able to redeem up to 10 serial numbers for product refunds, even if they owned more affected products.<ref name=":2" /><ref name=":1" /> Refunds for affected products has since ceased, as the window to apply for compensation only lasted for 56 days after the discontinuation date.<ref name=":3">{{Cite web |title=Insignia Connect Product Validation Site. |url=https://bestbuy.symphonysummit.com/insignia.web/ |archive-url=https://web.archive.org/web/20191209200148/https://bestbuy.symphonysummit.com/insignia.web/ |archive-date=2019-12-09 |website=[[Insignia]]}}</ref> | ||
===Harm to consumer ownership=== | ===Harm to consumer ownership=== | ||