Kroger: Difference between revisions
→Kroger Loyalty Programs Collects extensive amount of customers data (2025): Added 2 more incidents |
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===Email Data Base Hacked (''2011'')=== | ===Email Data Base Hacked (''2011'')=== | ||
[[File:Kroger letter to customers.png|alt=Kroger Alert to Customers in 2011 data breach |thumb|Kroger Alert to Customers ]] | [[File:Kroger letter to customers.png|alt=Kroger Alert to Customers in 2011 data breach |thumb|Kroger Alert to Customers ]] | ||
On 30 March, Kroger emailing firm Epsilon experienced a security breach that leaked customers names and email addresses.<ref>{{Cite web |date=1 April 2011 |title=Epsilon Notifies Clients of Unauthorized Entry into Email System |url=https://www.epsilon.com/News%20&%20Events/Press_Releases_2011/Epsilon_Notifies_Clients_of_Unauthorized_Entry_into_Email_System/p1057-l3 |url-status=dead |archive-url=https://web.archive.org/web/20110415043816/https://www.epsilon.com/News%20&%20Events/Press_Releases_2011/Epsilon_Notifies_Clients_of_Unauthorized_Entry_into_Email_System/p1057-l3 |archive-date=15 April 2011 |access-date=25 March 2026 |website=Epsilon}}</ref> On 01 April, Kroger sent letters to affected customers that described the incident being sourced from a "outside company" and warning customers of phishing attacks and spam.<ref>{{Cite web |date=1 April 2011 |title=Spammers Target Kroger Customers |url=https://krebsonsecurity.com/2011/04/spammers-target-kroger-customers/ |url-status=dead |archive-url=https://web.archive.org/web/20110403055450/https://krebsonsecurity.com/2011/04/spammers-target-kroger-customers/ |archive-date=3 April 2011 |access-date=25 March 2026 |website=KrebsonSecurity}}</ref> Several organizations asked Epsilon the amount of customers affected, however they | On 30 March, Kroger emailing firm Epsilon experienced a security breach that leaked customers names and email addresses.<ref>{{Cite web |date=1 April 2011 |title=Epsilon Notifies Clients of Unauthorized Entry into Email System |url=https://www.epsilon.com/News%20&%20Events/Press_Releases_2011/Epsilon_Notifies_Clients_of_Unauthorized_Entry_into_Email_System/p1057-l3 |url-status=dead |archive-url=https://web.archive.org/web/20110415043816/https://www.epsilon.com/News%20&%20Events/Press_Releases_2011/Epsilon_Notifies_Clients_of_Unauthorized_Entry_into_Email_System/p1057-l3 |archive-date=15 April 2011 |access-date=25 March 2026 |website=Epsilon}}</ref> On 01 April, Kroger sent letters to affected customers that described the incident being sourced from a "outside company" and warning customers of phishing attacks and spam.<ref>{{Cite web |date=1 April 2011 |title=Spammers Target Kroger Customers |url=https://krebsonsecurity.com/2011/04/spammers-target-kroger-customers/ |url-status=dead |archive-url=https://web.archive.org/web/20110403055450/https://krebsonsecurity.com/2011/04/spammers-target-kroger-customers/ |archive-date=3 April 2011 |access-date=25 March 2026 |website=KrebsonSecurity}}</ref> Several organizations asked Epsilon the amount of customers affected, however they refused to respond.<ref>{{Cite web |last=Lennon |first=Mike |date=1 April 2011 |title=Kroger Notifies Customers of Data Breach Stemming from Third-Party Email Vendor |url=https://www.securityweek.com/kroger-notifies-customers-data-breach-stemming-third-party-email-vendor/ |url-status=live |access-date=25 March 2026 |website=SecurityWeek}}</ref><ref>{{Cite web |last=Sarno |first=David |date=5 April 2011 |title=Hacking of data firm Epsilon exposes customers of 50 firms |url=https://www.latimes.com/business/la-xpm-2011-apr-05-la-fi-emails-20110405-story.html |url-status=live |access-date=25 March 2026 |website=Los Angeles Times}}</ref><ref>{{Cite web |date=2 April 2011 |title=Data breach hits JPMorgan, Kroger customers |url=https://www.reuters.com/article/business/data-breach-hits-jpmorgan-kroger-customers-idUSTRE73103G/ |url-status=live |access-date=25 March 2026 |website=Reuters}}</ref> | ||
===Third-party vendor Accellion data breach (''2021'')=== | ===Third-party vendor Accellion data breach (''2021'')=== | ||
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Kroger introduced electronic shelf labels and facial recognition cameras across various stores citing it was for improving customer experience and lower prices. However, customers have raised concerns about price manipulation, privacy violations, and potential discrimination. | Kroger introduced electronic shelf labels and facial recognition cameras across various stores citing it was for improving customer experience and lower prices. However, customers have raised concerns about price manipulation, privacy violations, and potential discrimination. | ||
=== Overcharging customers who paid discounted items (2025) === | ===Overcharging customers who paid discounted items (2025)=== | ||
Consumer Report, the Guardian, and the Food & Environment Reporting Network released a report on 14 May after conducting an 3 month long investigation into several Kroger stores in the U.S. that revealed several products expired tags were out of date by at least 10 days and were overpriced by around $1.70. Kroger initially responded by saying the investigation was inaccurate. A few weeks later on 29 May, the company announced hiring over 15,000 employees to "enhance the customer experience". Additionally, after publication, employees claimed they were ordered by managers to correct price tags in a matter of days, however the company claims it was false and that it "hasn't issued any orders".<ref>{{Cite web |last=Kravitz |first=Derek |date=14 May 2025 |title=Kroger Stores Overcharging Shoppers on Sale Items, CR Price Check Finds |url=https://www.consumerreports.org/money/questionable-business-practices/kroger-stores-overcharging-shoppers-on-sale-items-a9659540552/ |url-status=live |access-date=4 April 2026 |website=Consumer Reports}}</ref><ref>{{Cite web |last=Cunningham |first=Mary |date=16 May 2025 |title=Kroger overcharges customers for items marked as being on sale, Consumer Reports finds |url=https://www.cbsnews.com/news/krogers-price-tags-overcharges-consumer-reports/ |url-status=live |access-date=4 April 2026 |website=CBS News}}</ref><ref>{{Cite web |last=Hudson |first=Michael |last2=Kravitz |first2=Derek |last3=Ross |first3=Theodore |date=14 May 2025 |title=‘Customers are being duped’: how murky grocery sales tactics are squeezing some Kroger shoppers |url=https://www.theguardian.com/us-news/ng-interactive/2025/may/14/kroger-supermarket-sales-tactics |url-status=live |access-date=4 April 2026 |website=The Guardian}}</ref><blockquote>''"The characterization of widespread pricing concerns is blatantly false. the complaint noted by Consumer Reports included a few dozen examples across several years out of billions of customers transactions annually. While any error is unacceptable, the characterization of widespread pricing concerns is patently false"''<ref>{{Cite web |date=15 May 2025 |title=Investigation finds some Kroger stores are overcharging customers |url=https://www.youtube.com/watch?v=iJDYWADkgJ0 |url-status=live |access-date=4 April 2026 |website=Youtube}}</ref></blockquote> | Consumer Report, the Guardian, and the Food & Environment Reporting Network released a report on 14 May after conducting an 3 month long investigation into several Kroger stores in the U.S. that revealed several products expired tags were out of date by at least 10 days and were overpriced by around $1.70. Kroger initially responded by saying the investigation was inaccurate. A few weeks later on 29 May, the company announced hiring over 15,000 employees to "enhance the customer experience". Additionally, after publication, employees claimed they were ordered by managers to correct price tags in a matter of days, however the company claims it was false and that it "hasn't issued any orders".<ref>{{Cite web |last=Kravitz |first=Derek |date=14 May 2025 |title=Kroger Stores Overcharging Shoppers on Sale Items, CR Price Check Finds |url=https://www.consumerreports.org/money/questionable-business-practices/kroger-stores-overcharging-shoppers-on-sale-items-a9659540552/ |url-status=live |access-date=4 April 2026 |website=Consumer Reports}}</ref><ref>{{Cite web |last=Cunningham |first=Mary |date=16 May 2025 |title=Kroger overcharges customers for items marked as being on sale, Consumer Reports finds |url=https://www.cbsnews.com/news/krogers-price-tags-overcharges-consumer-reports/ |url-status=live |access-date=4 April 2026 |website=CBS News}}</ref><ref>{{Cite web |last=Hudson |first=Michael |last2=Kravitz |first2=Derek |last3=Ross |first3=Theodore |date=14 May 2025 |title=‘Customers are being duped’: how murky grocery sales tactics are squeezing some Kroger shoppers |url=https://www.theguardian.com/us-news/ng-interactive/2025/may/14/kroger-supermarket-sales-tactics |url-status=live |access-date=4 April 2026 |website=The Guardian}}</ref><blockquote>''"The characterization of widespread pricing concerns is blatantly false. the complaint noted by Consumer Reports included a few dozen examples across several years out of billions of customers transactions annually. While any error is unacceptable, the characterization of widespread pricing concerns is patently false"''<ref>{{Cite web |date=15 May 2025 |title=Investigation finds some Kroger stores are overcharging customers |url=https://www.youtube.com/watch?v=iJDYWADkgJ0 |url-status=live |access-date=4 April 2026 |website=Youtube}}</ref></blockquote> | ||