ASUS: Difference between revisions
→Repair practices: I specified the type of repair that was having problems |
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In May 2023, ASUS removed a tool they provided for unlocking the bootloader of their Zenfone and Republic of Gamers (ROG) smartphones. This tool was mentioned in advertising to appeal to tech-savvy customers and was provided free-of-charge. By early 2024, ASUS was charging approximately €185 for this same service. | In May 2023, ASUS removed a tool they provided for unlocking the bootloader of their Zenfone and Republic of Gamers (ROG) smartphones. This tool was mentioned in advertising to appeal to tech-savvy customers and was provided free-of-charge. By early 2024, ASUS was charging approximately €185 for this same service. | ||
===Repair practices=== | ===Warranty Repair practices=== | ||
{{Main|Asus voids warranty of devices sent for repair over minor damages and performs unrelated repairs}} | {{Main|Asus voids warranty of devices sent for repair over minor damages and performs unrelated repairs}} | ||
ASUS customers reported that the company was rejecting their repairs under warranty due to alleged "Customer Induced Damage". An investigation by Gamers Nexus revealed that ASUS's repair process would void the warranty of products and charge for unrelated repairs, despite the customer only mentioning issues that are covered under warranty. A dispute had to be made for ASUS to finally agree to perform the repairs under warranty. | ASUS customers reported that the company was rejecting their repairs under warranty due to alleged "Customer Induced Damage". An investigation by Gamers Nexus revealed that ASUS's repair process would void the warranty of products and charge for unrelated repairs, despite the customer only mentioning issues that are covered under warranty. A dispute had to be made for ASUS to finally agree to perform the repairs under warranty. | ||
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''To protect children’s privacy, we will not collect the above personal data for children.'' | ''To protect children’s privacy, we will not collect the above personal data for children.'' | ||
''You also agree that in order to use voice-activated automation and remote control service, mapping the location of ASUS Product(s), 6G AFC service (only available in certain countries), and/or push notification function, ASUS will share your IP Address, Mac address, Mac address of nearby WiFi access point, latitude, longitude, height, FCCID and frequency information with the third party service providers and use SDKs (Software Development Kit) listed at <ref> | ''You also agree that in order to use voice-activated automation and remote control service, mapping the location of ASUS Product(s), 6G AFC service (only available in certain countries), and/or push notification function, ASUS will share your IP Address, Mac address, Mac address of nearby WiFi access point, latitude, longitude, height, FCCID and frequency information with the third party service providers and use SDKs (Software Development Kit) listed at <ref>https://www.asus.com/support/faq/1053743/.</ref>'' | ||
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