AirPods: Difference between revisions
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Apple officially acknowledged the hardware defect in October 2020, and determined that a "small percentage" of units manufactured ''before'' October 2020 were defective.<ref>{{Cite web |author= | Apple officially acknowledged the hardware defect in October 2020, and determined that a "small percentage" of units manufactured ''before'' October 2020 were defective.<ref>{{Cite web |author= | ||
|title=AirPods Pro Service Program for Sound Issues |url=https://support.apple.com/airpods-pro-service-program-sound-issues |website=[[Apple]] |date=30 Oct 2020 |access-date= |url-status=dead | |title=AirPods Pro Service Program for Sound Issues |url=https://support.apple.com/airpods-pro-service-program-sound-issues |website=[[Apple]] |date=30 Oct 2020 |access-date= |url-status=dead | ||
|archive-url=https://web.archive.org/web/20220604082736/https://support.apple.com/airpods-pro-service-program-sound-issues |archive-date=4 Jun 2022}}</ref> They launched a global service program to replace affected earbuds (left, right, or both) free of charge, provided they passed a diagnostic test at an Apple Store or authorized provider. Originally, the program covered units for two years after their first retail sale. On 1 October 2021,<ref>{{Cite web |author= |title=Comparison between captures taken 1 October 2021 and 2 October 2021 on the Wayback Machine |url=https://web.archive.org/web/diff/20211001134456/20211002135152/https://support.apple.com/airpods-pro-service-program-sound-issues | |archive-url=https://web.archive.org/web/20220604082736/https://support.apple.com/airpods-pro-service-program-sound-issues |archive-date=4 Jun 2022}}</ref> They launched a global service program to replace affected earbuds (left, right, or both) free of charge, provided they passed a diagnostic test at an Apple Store or authorized provider. Originally, the program covered units for two years after their first retail sale. On 1 October 2021,<ref>{{Cite web |author= |date= |title=Comparison between captures taken 1 October 2021 and 2 October 2021 on the Wayback Machine |url=https://web.archive.org/web/diff/20211001134456/20211002135152/https://support.apple.com/airpods-pro-service-program-sound-issues |url-status=live |archive-url=https://megalodon.jp/2026-0416-0104-53/https://consumerrights.wiki:443/images/b/bc/Wayback_Machine_comparison_tool_Oct_2021_for_AirPods.png |archive-date=15 Apr 2026 |access-date=9 Apr 2026 |website=[[Internet Archive]]}}</ref> Apple quietly extended this to ''three years''.<ref>{{Cite web |author=matejamm1 |title=PSA: Apple silently extended the AirPods Pro Service Program for an additional year, now covering AirPods that crackle for 3 years in total after first sale. |url=https://old.reddit.com/r/airpods/comments/q7kov9/psa_apple_silently_extended_the_airpods_pro/ |website=[[Reddit]] |date=13 Oct 2021 |access-date=9 Apr 2026 |url-status=live |archive-url=https://web.archive.org/web/20260410012435/https://old.reddit.com/r/airpods/comments/q7kov9/psa_apple_silently_extended_the_airpods_pro/ |archive-date=10 Apr 2026}}</ref> | ||
Despite Apple's claim that only units made before October 2020 were affected, a significant number of users who bought AirPods Pro in 2021 and 2022 reported the ''exact same'' rattling and crackling. Because Apple's internal database marks units manufactured after October 2020 as "fixed", these serial numbers are ineligible for the free service program. If you are outside of your standard one-year warranty (or two-year AppleCare+ window), Apple's official stance is usually to charge a "repair" fee that often costs as much as a new pair.{{Citation needed|date=4 Apr 2026}} | Despite Apple's claim that only units made before October 2020 were affected, a significant number of users who bought AirPods Pro in 2021 and 2022 reported the ''exact same'' rattling and crackling. Because Apple's internal database marks units manufactured after October 2020 as "fixed", these serial numbers are ineligible for the free service program. If you are outside of your standard one-year warranty (or two-year AppleCare+ window), Apple's official stance is usually to charge a "repair" fee that often costs as much as a new pair.{{Citation needed|date=4 Apr 2026}} | ||