Samsung: Difference between revisions
Handwaving to entire YT channels instead of a specific video is not a citation. "Trust me bro, just try it yourself" is not a citation. |
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**Samsung's self-service repair part selection for their flagship models (such as the Galaxy S24 Ultra, for example) [[:File:No product photos.png|provide no photos]], detailed descriptions or distinction between tools<ref>{{Cite web |title=Samsung Gh82-33544a A/S Repair Kit-Oled(Comm),Sm-S |url=https://samsungparts.com/products/gh82-33544a |website=samsungparts.com |archive-url=http://web.archive.org/web/20250708191450/https://samsungparts.com/products/gh82-33544a |archive-date=8 Jul 2025}}</ref> for these models services or parts<ref>{{Cite web |title=Samsung Gh59-15734a Con To Con Fpcb-Frc_S928u;Sm-S |url=https://samsungparts.com/products/gh59-15734a |website=samsungparts.com |archive-url=http://web.archive.org/web/20250901020137/https://samsungparts.com/products/gh59-15734a |archive-date=1 Sep 2025}}</ref> for said model. | **Samsung's self-service repair part selection for their flagship models (such as the Galaxy S24 Ultra, for example) [[:File:No product photos.png|provide no photos]], detailed descriptions or distinction between tools<ref>{{Cite web |title=Samsung Gh82-33544a A/S Repair Kit-Oled(Comm),Sm-S |url=https://samsungparts.com/products/gh82-33544a |website=samsungparts.com |archive-url=http://web.archive.org/web/20250708191450/https://samsungparts.com/products/gh82-33544a |archive-date=8 Jul 2025}}</ref> for these models services or parts<ref>{{Cite web |title=Samsung Gh59-15734a Con To Con Fpcb-Frc_S928u;Sm-S |url=https://samsungparts.com/products/gh59-15734a |website=samsungparts.com |archive-url=http://web.archive.org/web/20250901020137/https://samsungparts.com/products/gh59-15734a |archive-date=1 Sep 2025}}</ref> for said model. | ||
***Samsung's genuine-parts store lists exactly 100 sub models of Galaxy S24, using their alternate, longer, and more confusing model numbers in their part-compatibility charts. These numbers specify carrier, region, sub-region, and color distinctions, which are unnecessary for buyers of self-service parts.<ref name=":3" /> An equally comprehensive list of all models (in the table below) from all regions lists only nine distinct models with their legible 7-digit part numbers.<ref>{{Cite web |title=Samsung Galaxy S24 Ultra |url=https://www.gsmarena.com/samsung_galaxy_s24_ultra-12771.php |website=gsmarena.com |archive-url=http://web.archive.org/web/20260116024124/https://www.gsmarena.com/samsung_galaxy_s24_ultra-12771.php |archive-date=16 Jan 2026}}</ref> for the display replacement in question the part is universal to all sub models.<ref name=":4" /> | ***Samsung's genuine-parts store lists exactly 100 sub models of Galaxy S24, using their alternate, longer, and more confusing model numbers in their part-compatibility charts. These numbers specify carrier, region, sub-region, and color distinctions, which are unnecessary for buyers of self-service parts.<ref name=":3" /> An equally comprehensive list of all models (in the table below) from all regions lists only nine distinct models with their legible 7-digit part numbers.<ref>{{Cite web |title=Samsung Galaxy S24 Ultra |url=https://www.gsmarena.com/samsung_galaxy_s24_ultra-12771.php |website=gsmarena.com |archive-url=http://web.archive.org/web/20260116024124/https://www.gsmarena.com/samsung_galaxy_s24_ultra-12771.php |archive-date=16 Jan 2026}}</ref> for the display replacement in question the part is universal to all sub models.<ref name=":4" /> | ||
*Newer Samsung TV models have parts with encrypted keys which lock parts to a specific TV set. Service personnel have to enter a passcode to "unlock" major parts when they are replaced, therefore requiring Samsung's permission and potentially restricting the use of second hand parts or even preventing repair of TVs.<ref>{{Cite web |date=2026-03-26 |title=they won't win. Its now getting personal. |url=https://www.youtube.com/watch?v=Q95mb3YXKbw |url-status=live |access-date=2026-03-30 |website=YouTube}}</ref> | *Newer Samsung TV models have parts with encrypted keys which lock parts to a specific TV set. Service personnel have to enter a passcode to "unlock" major parts when they are replaced, therefore requiring Samsung's permission and potentially restricting the use of second hand parts or even preventing repair of TVs.<ref>{{Cite web |date=2026-03-26 |title=they won't win. Its now getting personal. |url=https://www.youtube.com/watch?v=Q95mb3YXKbw |url-status=live |archive-url=https://preservetube.com/watch?v=Q95mb3YXKbw |archive-date=15 Apr 2026 |access-date=2026-03-30 |website=YouTube}}</ref> | ||
{| class="wikitable" | {| class="wikitable" | ||
|SM-S928B, SM-S928B/DS, SM-S928U, SM-S928U1, SM-S928W, SM-S928N, SM-S9280, SM-S928E, SM-S928E/DS | |SM-S928B, SM-S928B/DS, SM-S928U, SM-S928U1, SM-S928W, SM-S928N, SM-S9280, SM-S928E, SM-S928E/DS | ||
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*According to iFixit's documentation of Samsung repair, schematic diagrams and service parts were cited in their survey, in collaboration with PIRG<ref>{{Cite web |title=Right to Repair |url=https://pirg.org/campaigns/right-to-repair/ |access-date=29 Jun 2025 |website=pirg.org |archive-url=http://web.archive.org/web/20260128160224/https://pirg.org/campaigns/right-to-repair/ |archive-date=28 Jan 2026}}</ref> and Repair.org,<ref>{{Cite web |title=Restricting Access to Parts, Tools, and Documentation |url=https://www.repair.org/restricting-access |access-date=29 Jun 2025 |website=repair.org |archive-url=http://web.archive.org/web/20251231183350/https://www.repair.org/restricting-access |archive-date=31 Dec 2025}}</ref> of professional repair technicians as "difficult to find service documentation"<ref name=":6">New article from ifixit | *According to iFixit's documentation of Samsung repair, schematic diagrams and service parts were cited in their survey, in collaboration with PIRG<ref>{{Cite web |title=Right to Repair |url=https://pirg.org/campaigns/right-to-repair/ |access-date=29 Jun 2025 |website=pirg.org |archive-url=http://web.archive.org/web/20260128160224/https://pirg.org/campaigns/right-to-repair/ |archive-date=28 Jan 2026}}</ref> and Repair.org,<ref>{{Cite web |title=Restricting Access to Parts, Tools, and Documentation |url=https://www.repair.org/restricting-access |access-date=29 Jun 2025 |website=repair.org |archive-url=http://web.archive.org/web/20251231183350/https://www.repair.org/restricting-access |archive-date=31 Dec 2025}}</ref> of professional repair technicians as "difficult to find service documentation"<ref name=":6">New article from ifixit | ||
https://www.ifixit.com/News/71693/appliance-repair-pros-struggle-to-find-lg-and-samsung-documentation | https://www.ifixit.com/News/71693/appliance-repair-pros-struggle-to-find-lg-and-samsung-documentation ([https://web.archive.org/web/20260304103110/https://www.ifixit.com/News/71693/appliance-repair-pros-struggle-to-find-lg-and-samsung-documentation Archived]) | ||
The investigation by US PIRG, iFixit and Repair.org https://www.regulations.gov/comment/FTC-2022-0061-0033 | The investigation by US PIRG, iFixit and Repair.org https://www.regulations.gov/comment/FTC-2022-0061-0033 ([https://web.archive.org/web/20260415172718if_/https://downloads.regulations.gov/FTC-2022-0061-0033/attachment_2.pdf Archived]) | ||
Which is sourced from the below letter to the united states FTC | Which is sourced from the below letter to the united states FTC | ||
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As of 2025, the pre-installed camera software on Samsung smartphones is unable to turn on the device's built-in rear LED '''continuously''' in photo mode, even though this had been requested before and would be easy for Samsung to implement. This forces the user to rely on third-party applications to be able to use a built-in device feature that the hardware already is capable of, or use an external light source. | As of 2025, the pre-installed camera software on Samsung smartphones is unable to turn on the device's built-in rear LED '''continuously''' in photo mode, even though this had been requested before and would be easy for Samsung to implement. This forces the user to rely on third-party applications to be able to use a built-in device feature that the hardware already is capable of, or use an external light source. | ||
A continuous torch light in photo mode has various uses such adjusting camera settings such as focus and exposure in close-up shots in darkness, QR code scanning in darkness with no external light source, and higher eye comfort compared to the short flash. Xiaomi smartphones have had this feature since the 2010s.<ref>[https:// | A continuous torch light in photo mode has various uses such adjusting camera settings such as focus and exposure in close-up shots in darkness, QR code scanning in darkness with no external light source, and higher eye comfort compared to the short flash. Xiaomi smartphones have had this feature since the 2010s.<ref>[https://eu.community.samsung.com:443/t5/galaxy-s24-serie/taschenlampe-soll-brennen-wenn-ein-foto-geschossen-wird/td-p/10439198 Taschenlampe soll brennen wenn ein Foto geschossen wird] ([https://megalodon.jp/2026-0416-0228-52/https://eu.community.samsung.com:443/t5/galaxy-s24-serie/taschenlampe-soll-brennen-wenn-ein-foto-geschossen-wird/td-p/10439198 Archived])</ref> | ||
SmartSwitch for PC is now only available via the Windows Store. This updated version is not compatible with older Samsung phones thus syncing with Outlook is no longer possible. Samsung's response to this is that this user's phone is "old and unreliable" despite the fact that it was syncing perfectly just prior to the update of SmartSwitch for PC. When asked if an older version of SmartSwitch can be provided their reponse is "We can't do that." So, yet another example of attempts to force obsolescence of working hardware. | SmartSwitch for PC is now only available via the Windows Store. This updated version is not compatible with older Samsung phones thus syncing with Outlook is no longer possible. Samsung's response to this is that this user's phone is "old and unreliable" despite the fact that it was syncing perfectly just prior to the update of SmartSwitch for PC. When asked if an older version of SmartSwitch can be provided their reponse is "We can't do that." So, yet another example of attempts to force obsolescence of working hardware. | ||