Revolut: Difference between revisions
SCRIPTERBLOX (talk | contribs) →Repeated failure to prevent fraud: Added Barcleys v Revolut customer base stats |
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==Poor customer support== | ==Poor customer support== | ||
Whilst a broad trend in most industries, Revolut customer support is widely considered severely lacking. According to users most of the time they are put into a conversation with a bot and even if they manage to get through to a human their issues such as fraud will often be ignored<ref>{{Cite web |date=2026-04-26 |title=Revolut is the absolute pits when something goes wrong |url=https://www.reddit.com/r/ireland/comments/1stx2dg/revolut_is_the_absolute_pits_when_something_goes/ |url-status=live |archive-url=https://web.archive.org/web/20260504081220/https://www.reddit.com/r/ireland/comments/1stx2dg/revolut_is_the_absolute_pits_when_something_goes/?solution=53118598e5ad0f7953118598e5ad0f79&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da58617f0226add79df55361ad99316696a63a&jsc_orig_r= |archive-date=2026-05-04 |access-date=2026-05-04 |website=Reddit}}</ref> or they will be continuously told to escalate the ticket where this would repeat.<ref name=":3">{{Cite web |date=2025-08-01 |title=Has anyone had bad experiences with Revolut? |url=https://www.reddit.com/r/CasualIreland/comments/1nbsmnu/has_anyone_had_bad_experiences_with_revolut/ |url-status=live |archive-url=https://web.archive.org/web/20260504075218/https://www.reddit.com/r/CasualIreland/comments/1nbsmnu/has_anyone_had_bad_experiences_with_revolut/?solution=36349442c3f7bef136349442c3f7bef1&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da58616e08d8168d7144b1cca4aef7f2b3d72f&jsc_orig_r= |archive-date=2026-05-04 |access-date=2026-05-04 |website=Reddit}}</ref> In some cases customers claimed that support would poorly handle procedures such as transferring car insurance to another vehicle reportedly "two weeks after [the customer] returned it."<ref name=":3" /> | Whilst a broad trend in most industries, Revolut customer support is widely considered severely lacking. According to users most of the time they are put into a conversation with a bot and even if they manage to get through to a human their issues such as fraud will often be ignored<ref>{{Cite web |date=2026-04-26 |title=Revolut is the absolute pits when something goes wrong |url=https://www.reddit.com/r/ireland/comments/1stx2dg/revolut_is_the_absolute_pits_when_something_goes/ |url-status=live |archive-url=https://web.archive.org/web/20260504081220/https://www.reddit.com/r/ireland/comments/1stx2dg/revolut_is_the_absolute_pits_when_something_goes/?solution=53118598e5ad0f7953118598e5ad0f79&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da58617f0226add79df55361ad99316696a63a&jsc_orig_r= |archive-date=2026-05-04 |access-date=2026-05-04 |website=Reddit}}</ref><ref>{{Cite web |date=2025-07-01 |title=Revolut acts like they'll help in public, but will do nothing regardless. This is how they treat their customers. Be warned. |url=https://www.reddit.com/r/Revolut/comments/1m1lq79/revolut_acts_like_theyll_help_in_public_but_will/?solution=0a17fa3c36299e110a17fa3c36299e11&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da5861b421f053ed82652cadb23b3e88730080&jsc_orig_r= |url-status=live |access-date=2026-05-27 |website=Reddit}}</ref> or they will be continuously told to escalate the ticket where this would repeat.<ref name=":3">{{Cite web |date=2025-08-01 |title=Has anyone had bad experiences with Revolut? |url=https://www.reddit.com/r/CasualIreland/comments/1nbsmnu/has_anyone_had_bad_experiences_with_revolut/ |url-status=live |archive-url=https://web.archive.org/web/20260504075218/https://www.reddit.com/r/CasualIreland/comments/1nbsmnu/has_anyone_had_bad_experiences_with_revolut/?solution=36349442c3f7bef136349442c3f7bef1&js_challenge=1&token=bbbe4bf1c9a2b5160829c4be34da58616e08d8168d7144b1cca4aef7f2b3d72f&jsc_orig_r= |archive-date=2026-05-04 |access-date=2026-05-04 |website=Reddit}}</ref> In some cases customers claimed that support would poorly handle procedures such as transferring car insurance to another vehicle reportedly "two weeks after [the customer] returned it."<ref name=":3" /> | ||
==See also== | ==See also== | ||