Roku: Difference between revisions - Consumer Rights Wiki

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When you request a data deletion, Roku will just give you new IDs to all your devices and user but not actually delete your data. They keep your data and switch the user IDs or device IDs pointing to it and claim this is compliant with GDPR and CCPA. All internal documents about this process are only stored in Confluence under privileged/confidential tags so if they get in trouble with the law they can claim no one can access this information.

=== Dark ~~Pattern~~ to Re-activate Netflix ~~Subscription Immediately~~ ===

===Dark pattern to re-activate Netflix subscription immediately===

After having a Netflix subscription ~~and it lapsing~~, Netflix and Roku have a dark pattern to reactivate ~~your~~ subscription and charge ~~your~~ credit card immediately~~, even accidentally~~.

After having a Netflix subscription lapse, Netflix and Roku have a [[dark pattern]] to reactivate the subscription and charge the customer's credit card immediately.

The pattern happens like this:

# ~~have~~ a Netflix account that was previously used on the Roku box

# Have a Netflix account that was previously used on the Roku box.

# Press the "Netflix" button on the remote. (~~you are~~ immediately taken to Netflix with no confirmation)

# Press the "Netflix" button on the remote. (The user is immediately taken to Netflix with no confirmation.)

# Press the "OK" button on the remote. ~~(this~~ charges ~~your~~ card immediately)

# Press the "OK" button on the remote. This charges the user's credit card immediately.

~~Your~~ subscription will be reactivated without any confirmation~~, and your card immediately charged~~.

The subscription will be reactivated without any confirmation.

~~Also of note,~~ the other video services on the remote (Hulu, CBS, etc.) wait for the user to confirm before switching to the new app (requiring intentionally moving the selected option from "Cancel" to "Launch"), which implies that this is an intentional dark pattern implemented by Netflix and Roku to cause users to ~~easily accidentally~~ reactivate their Netflix subscription.

This is in contrast to the other video services on the remote ([[Hulu]], CBS, etc.) that wait for the user to confirm before switching to the new app (requiring intentionally moving the selected option from "Cancel" to "Launch"), which implies that this is an intentional dark pattern implemented by Netflix and Roku to cause users to unknowingly reactivate their Netflix subscription.

==References==

@@ Line 88: / Line 88: @@
 When you request a data deletion, Roku will just give you new IDs to all your devices and user but not actually delete your data. They keep your data and switch the user IDs or device IDs pointing to it and claim this is compliant with GDPR and CCPA. All internal documents about this process are only stored in Confluence under privileged/confidential tags so if they get in trouble with the law they can claim no one can access this information.
-=== Dark Pattern to Re-activate Netflix Subscription Immediately ===
+===Dark pattern to re-activate Netflix subscription immediately===
-After having a Netflix subscription and it lapsing, Netflix and Roku have a dark pattern to reactivate your subscription and charge your credit card immediately, even accidentally.
+After having a Netflix subscription lapse, Netflix and Roku have a [[dark pattern]] to reactivate the subscription and charge the customer's credit card immediately.
 The pattern happens like this:
-# have a Netflix account that was previously used on the Roku box
+# Have a Netflix account that was previously used on the Roku box.
-# Press the "Netflix" button on the remote. (you are immediately taken to Netflix with no confirmation)
+# Press the "Netflix" button on the remote. (The user is immediately taken to Netflix with no confirmation.)
-# Press the "OK" button on the remote. (this charges your card immediately)
+# Press the "OK" button on the remote. This charges the user's credit card immediately.
-Your subscription will be reactivated without any confirmation, and your card immediately charged.
+The subscription will be reactivated without any confirmation.
-Also of note, the other video services on the remote (Hulu, CBS, etc.) wait for the user to confirm before switching to the new app (requiring intentionally moving the selected option from "Cancel" to "Launch"), which implies that this is an intentional dark pattern implemented by Netflix and Roku to cause users to easily accidentally reactivate their Netflix subscription.
+This is in contrast to the other video services on the remote ([[Hulu]], CBS, etc.) that wait for the user to confirm before switching to the new app (requiring intentionally moving the selected option from "Cancel" to "Launch"), which implies that this is an intentional dark pattern implemented by Netflix and Roku to cause users to unknowingly reactivate their Netflix subscription.
 ==References==