Team 17: Difference between revisions
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== The escapists controversy == | |||
Recently Team 17 purposely Deleted The Escapists off of the google play store stating it was not supported by modern devices a game that costed #5.99 meaning if you previously purchased it you can no longer download it stating "Unfortunately, this title is not updated nor supported on more recent technology devices" this is not however True as games delisted long ago like Flappy Bird are still downloadable from your purchase history even if you have a old android device that should support it. Also I installed a apk on my modern phone running android 12 and the game runs perfectly fine it seems to be a case of them wanting to delist the app for To get customers to buy the PC or console versions | |||
=== Email Chain Between Team 17 === | |||
Email Chain Between Team 17 | |||
====== Team 17 ====== | |||
Thanks for reaching out and sorry to hear you are having this issue. | Thanks for reaching out and sorry to hear you are having this issue. | ||
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====== Customer ====== | |||
Customer | |||
I cant find the game I brought on the google play store anymore I even went to your website for the escapeistss and clicked the android icon and it jusst lead me to a dead link https://play.google.com/store/apps/details?id=com.team17.escapists&hl=en_GB with no way to redownload the game it has totaly vannished from the play store I hope you can get the app restored | I cant find the game I brought on the google play store anymore I even went to your website for the escapeistss and clicked the android icon and it jusst lead me to a dead link https://play.google.com/store/apps/details?id=com.team17.escapists&hl=en_GB with no way to redownload the game it has totaly vannished from the play store I hope you can get the app restored | ||
Team 17 | ====== Team 17 ====== | ||
Hey there, | Hey there, | ||
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====== Customer ====== | |||
Customer | |||
Then can I request a Refund as I cant play the game on anything anymore not even my old tablet. It is a massive shame that the game is not available anymore as I really enjoyed it but I am wondering if it can be updated or I can get a refund as I can not download or play it anymore. | Then can I request a Refund as I cant play the game on anything anymore not even my old tablet. It is a massive shame that the game is not available anymore as I really enjoyed it but I am wondering if it can be updated or I can get a refund as I can not download or play it anymore. | ||
====== Team 17 ====== | |||
Team 17 | |||
Hi , | Hi , | ||
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Team17 Support | Team17 Support | ||
====== Customer ====== | |||
Customer | |||
I contacted google and they said the developer "You" had removed the game I would ask you put it backup as I really loved the game and really want to play it again I also paid $5 for it I am wondering if there are plans to put the game back up on the play store as I think it is imoral to take a game that people paid for off the store so people cant play it anymore. I hope my beloved escapists is returned to me. | I contacted google and they said the developer "You" had removed the game I would ask you put it backup as I really loved the game and really want to play it again I also paid $5 for it I am wondering if there are plans to put the game back up on the play store as I think it is imoral to take a game that people paid for off the store so people cant play it anymore. I hope my beloved escapists is returned to me. | ||
====== Team 17 ====== | |||
Team 17 | |||
Hi again , | Hi again , | ||
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====== Customer ====== | |||
Customer | |||
if you decided to take it off of the play store why is it still on the apple app store and also why take it off the store. I contacted google and they said you requested them to take it off the store. also I should note it says on the escapists page of your website Purchase from google play but it just leads to a dead link. So why is the option to buy still there | if you decided to take it off of the play store why is it still on the apple app store and also why take it off the store. I contacted google and they said you requested them to take it off the store. also I should note it says on the escapists page of your website Purchase from google play but it just leads to a dead link. So why is the option to buy still there | ||
====== Team 17 ====== | |||
Team 17 | |||
Hi again , | Hi again , | ||
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Thank you for your patience in this matter. | Thank you for your patience in this matter. | ||
====== Coustmer ====== | |||
Coustmer | |||
That is not the case I have a old phone that I brought it is from 2017 and is running android 6.0 of my and the escapists does not show up in my purchases I also clicked the link to get it on Google play and it gives me a error so there is no way to redownload it I really want to play the game again. I am wondering if the game can be put back on the store so I can download it ok this phone and play it, also I get the same error on the phone as on my new phone | That is not the case I have a old phone that I brought it is from 2017 and is running android 6.0 of my and the escapists does not show up in my purchases I also clicked the link to get it on Google play and it gives me a error so there is no way to redownload it I really want to play the game again. I am wondering if the game can be put back on the store so I can download it ok this phone and play it, also I get the same error on the phone as on my new phone | ||
====== Team 17 ====== | |||
Team 17 | |||
Hi , | Hi , | ||