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====Lengthy cancellation process==== | ====Lengthy cancellation process==== | ||
As of March 11th 2026, the process to cancel a Whoop subscription involves navigating ~11 different pages.{{ | As of March 11th 2026, the process to cancel a Whoop subscription involves navigating ~11 different pages.<ref name="tips-with-alam">{{Cite web |author=Tips With Alam |date=5 May 2026 |title=How To Cancel Whoop Membership in 2026 |url=https://www.youtube.com/watch?v=DBiEMw6_FWg |url-status=live |website=youtube.com |archive-url=https://preservetube.com/watch?v=DBiEMw6_FWg |archive-date=25 Jun 2026}}</ref><ref>{{Cite web |author=noooor |date=2025-12-01 |title=How do I cancel a membership? |url=https://www.community.whoop.com/t/how-do-i-cancel-a-membership/12370 |url-status=live |archive-url=https://web.archive.org/web/20260213152531/https://www.community.whoop.com/t/how-do-i-cancel-a-membership/12370|archive-date=2026-02-13|access-date=2026-02-13}}</ref><ref>{{Cite web |date=2026-10-06 |title=Canceling Your Membership |url=https://support.whoop.com/s/article/Canceling-Your-Membership?language=en_US |url-status=live |access-date=2026-02-13 |website=Whoop |archive-url=http://web.archive.org/web/20250728215100/https://support.whoop.com/s/article/Canceling-Your-Membership?language=en_US |archive-date=28 Jul 2025}}</ref> An average cancellation might take around 15 minutes.<ref name=":0">{{Cite web |last=Khan |first=Bella |date=2 Feb 2026 |title=How To Cancel Your Whoop Subscription (2026) |url=https://www.joinchargeback.com/cancels/how-to-cancel-whoop |url-status=dead |archive-url=https://web.archive.org/web/20251224075804/https://www.joinchargeback.com/cancels/how-to-cancel-whoop |archive-date=24 Dec 2025 |access-date=11 March 2026 |website=Chargeback}}</ref> This raises ethical concerns around not implementing the [[Federal Trade Commission|FTC]]'s [[click-to-cancel]] rule, which asks services to make cancellation as easy as it is to sign up.<ref>{{Cite web |date=2024 |title=The FTC’s “Click to Cancel” Rule |url=https://www.ftc.gov/system/files/ftc_gov/pdf/NegOptions-1page-Oct2024-v2.pdf |url-status=live |archive-url=http://web.archive.org/web/20251122050657/https://www.ftc.gov/system/files/ftc_gov/pdf/NegOptions-1page-Oct2024-v2.pdf |archive-date=22 Nov 2025 |website=Federal Trade Commission}}</ref> | ||
Starting from the Membership menu, the customer is required to find "Cancel your Membership" button at the bottom (Step 1). Then within a page that presents retention offers, click "Take survey to cancel" and avoid those retention offers. To complete the cancellation, a survey must be taken on why they want to cancel their subscription.<ref name=":0" /> | Starting from the Membership menu, the customer is required to find "Cancel your Membership" button at the bottom (Step 1). Then within a page that presents retention offers, click "Take survey to cancel" and avoid those retention offers. To complete the cancellation, a survey must be taken on why they want to cancel their subscription.<ref name=":0" /> | ||
The "Cancel my Subscription" button is at the bottom of the "memberships" page. A big "PAUSE MEMBERSHIP" button is displayed above it. This button is stylized and red. Below it there is the "Cancel my Membership" text. This text is underscored and doesn't look like a button. To access this "Cancel my Membership" text one has to scroll down and then look specifically for this text. | The "Cancel my Subscription" button is at the bottom of the "memberships" page. A big "PAUSE MEMBERSHIP" button is displayed above it. This button is stylized and red. Below it there is the "Cancel my Membership" text. This text is underscored and doesn't look like a button. To access this "Cancel my Membership" text one has to scroll down and then look specifically for this text.<ref name="tips-with-alam" /> | ||
Once the user clicks on the "Cancel my Membership" text they will be greeted by a huge red "Remain a member" button. Below this button is an underscored "Take survey to cancel" text. This almost looks like a "get back to the previous page" text. | Once the user clicks on the "Cancel my Membership" text they will be greeted by a huge red "Remain a member" button. Below this button is an underscored "Take survey to cancel" text. This almost looks like a "get back to the previous page" text.<ref name="tips-with-alam" /> | ||
<gallery> | <gallery> | ||
File:Whoop subscription cancellation process 1.png|Step 1 of the Whoop subscription cancellation process. | File:Whoop subscription cancellation process 1.png|Step 1 of the Whoop subscription cancellation process. | ||