Brother Industries Ltd.: Difference between revisions

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==Disclosure: case study==

We present here the following email transcript (WIP) to clarify whether Brother engages in functionality alteration via firmware updates.

====== Start Transcript ======

_____________________

'''Sent''': 27/01/2025 12:04pm

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At your side,

Mike

'''Mike'''

~~'''Brother'''~~

Customer Care USA

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Upon checking on the resource that's available to us the only information regarding the update is just:

* Improvement to help with the performance of the machine.

*Improvement to help with the performance of the machine.

I actually advise our customers that it's not necessary to update the firmware unless the machine is experiencing an issue, also because updating the firmware is very delicate and can damage the machine if there's a sudden power outage while updating.

I actually advise our customers '''that it's not necessary to update the firmware''' unless the machine is experiencing an issue, also because updating the firmware is very delicate and can damage the machine if there's a sudden power outage while updating.

Since your machine is working fine, you should be good even you don't update to the latest firmware as this is just for some minor bug fixes(if there is) and minor performance improvement.

Since your machine is working fine, you should be good even you don't update to the latest firmware as this is just for some minor bug fixes (if there is) and minor performance improvement.

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Customer Care Team

==Solution: ~~'''~~AIR~~'''~~==

_________________

====== End Transcript ======

As clarified above, there is no detail customer support can add as to what additional functionality (if any) is implemented in these firmware updates - there is currently no way to roll back an update should something change or not work.

==Solution: AIR==

Currently the most practical way to halt this type of deceptive manufacturer behaviour is to:

@@ Line 25: / Line 25: @@
 ==<small>Disclosure: case study</small>==
   We present here the following email transcript (WIP) to clarify whether Brother engages in functionality alteration via firmware updates.
+====== Start Transcript ======
+_____________________
 '''Sent''': 27/01/2025 12:04pm
@@ Line 52: / Line 56: @@
 At your side,
-Mike
+'''Mike'''
-'''Brother'''
+Customer Care USA
@@ Line 70: / Line 74: @@
 Upon checking on the resource that's available to us the only information regarding the update is just:
-* Improvement to help with the performance of the machine.
+*Improvement to help with the performance of the machine.
-I actually advise our customers that it's not necessary to update the firmware unless the machine is experiencing an issue, also because updating the firmware is very delicate and can damage the machine if there's a sudden power outage while updating.
+I actually advise our customers '''that it's not necessary to update the firmware''' unless the machine is experiencing an issue, also because updating the firmware is very delicate and can damage the machine if there's a sudden power outage while updating.
-Since your machine is working fine, you should be good even you don't update to the latest firmware as this is just for some minor bug fixes(if there is) and minor performance improvement.
+Since your machine is working fine, you should be good even you don't update to the latest firmware as this is just for some minor bug fixes (if there is) and minor performance improvement.
@@ Line 100: / Line 104: @@
 Customer Care Team
-==<small>Solution: '''AIR'''</small>==
+_________________
+====== End Transcript ======
+ As clarified above, there is no detail customer support can add as to what additional functionality (if any) is implemented in these firmware updates - there is currently no way to roll back an update should something change or not work.
+==<small>Solution: AIR</small>==
 Currently the most practical way to halt this type of deceptive manufacturer behaviour is to: