Amazon PhotosPlus discontinuation: Difference between revisions
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[[Amazon PhotosPlus]] was a [[subscription-based service]] that offered users the ability to display their chosen photos on their devices as the "primary content." Additionally, it provided 25 GB of [[Amazon Photos]] storage, and cost $2 per month. Announced in October 2023,<ref>[https://www.pocket-lint.com/what-is-amazon-photosplus/ What is Amazon PhotosPlus]</ref> [[Amazon]] sent an email informing its users that it was discontinuing the service,<ref>[https://www.threads.net/@wheelsee/post/C-58LrqSbYW?xmt=AQGzdSySswLxRPEtQdHvzY0PMn5k0eXCG2lzMqmc0irZoIQ Email sent to all PhotosPlus users informing them of the cancellation of the service]</ref> cancelling it on September 12, 2024. This event has been described as having features which match the definition of a [[retroactively amended purchase]].<ref name="foo">[https://www.theverge.com/2023/9/22/23885332/amazon-echo-show-8-photos-edition-digital-frame-price-fee Amazon Echo Show 8]</ref> | [[Amazon PhotosPlus]] was a [[subscription-based service]] that offered users the ability to display their chosen photos on their devices as the "primary content." Additionally, it provided 25 GB of [[Amazon Photos]] storage, and cost $2 per month. Announced in October 2023,<ref>[https://www.pocket-lint.com/what-is-amazon-photosplus/ What is Amazon PhotosPlus]</ref> [[Amazon]] sent an email informing its users that it was discontinuing the service,<ref>[https://www.threads.net/@wheelsee/post/C-58LrqSbYW?xmt=AQGzdSySswLxRPEtQdHvzY0PMn5k0eXCG2lzMqmc0irZoIQ Email sent to all PhotosPlus users informing them of the cancellation of the service]</ref> cancelling it on September 12, 2024. This event has been described as having features which match the definition of a [[retroactively amended purchase]].<ref name="foo">[https://www.theverge.com/2023/9/22/23885332/amazon-echo-show-8-photos-edition-digital-frame-price-fee Amazon Echo Show 8]</ref> | ||
== | ==Background== | ||
The Amazon Echo Show 8 was a Digital Frame, which launched at $149.99. For $10 more, customers could get the Amazon Echo Show 8 Photos Edition, which included 6 months of PhotosPlus and the ability to display photos as the "primary" content. Amazon spokesperson Courtney Ramirez<ref name="foo" /> confirmed that "Occasionally, Alexa will provide content suggestions based on a customer's interest. However, photos will remain the primary content." | The Amazon Echo Show 8 was a Digital Frame, which launched at $149.99. For $10 more, customers could get the Amazon Echo Show 8 Photos Edition, which included 6 months of PhotosPlus and the ability to display photos as the "primary" content. Amazon spokesperson Courtney Ramirez<ref name="foo" /> confirmed that "Occasionally, Alexa will provide content suggestions based on a customer's interest. However, photos will remain the primary content." | ||
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*The ability to remotely add new photos to the device | *The ability to remotely add new photos to the device | ||
==Discontinuation of service less than a year after release == | |||
In March 2024, Amazon discontinued the sale of the Echo Show 8 Photos Edition hardware.<ref>[https://www.theverge.com/2024/8/21/24225149/amazon-ends-photosplus-subscription-echo-show-8-photos-edition The Verge: Amazon cancels the Echo Show 8 Photos Edition's main feature]</ref> Five months later, in August 2024, Amazon announced the end of the PhotosPlus subscription service. | In March 2024, Amazon discontinued the sale of the Echo Show 8 Photos Edition hardware.<ref>[https://www.theverge.com/2024/8/21/24225149/amazon-ends-photosplus-subscription-echo-show-8-photos-edition The Verge: Amazon cancels the Echo Show 8 Photos Edition's main feature]</ref> Five months later, in August 2024, Amazon announced the end of the PhotosPlus subscription service. | ||
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After Amazon cancelled the PhotosPlus service, the Amazon Echo Show 8 Photos Edition became functionally identical to the standard Amazon Echo Show 8,<ref>[https://www.howtogeek.com/amazon-cancels-photosplus-subscription/ Effects of cancellation of the PhotosPlus Service on Amazon Echo Show 8 Photos Edition customers]</ref> with users forced to view advertisements and promotional content after three hours of photo display. | After Amazon cancelled the PhotosPlus service, the Amazon Echo Show 8 Photos Edition became functionally identical to the standard Amazon Echo Show 8,<ref>[https://www.howtogeek.com/amazon-cancels-photosplus-subscription/ Effects of cancellation of the PhotosPlus Service on Amazon Echo Show 8 Photos Edition customers]</ref> with users forced to view advertisements and promotional content after three hours of photo display. | ||
==Customer response== | |||
The discontinuation caused substantial customer backlash,<ref>[https://www.reddit.com/r/amazonecho/comments/1ex6ar4/amazon_discontinuing_the_photos_part_of_the_echo/ Reddit discussion of PhotosPlus discontinuation]</ref> particularly because: | The discontinuation caused substantial customer backlash,<ref>[https://www.reddit.com/r/amazonecho/comments/1ex6ar4/amazon_discontinuing_the_photos_part_of_the_echo/ Reddit discussion of PhotosPlus discontinuation]</ref> particularly because: | ||
*Customers had paid a premium ($10) for hardware that would lose its primary distinguishing feature of avoiding ads | *Customers had paid a premium ($10) for hardware that would lose its primary distinguishing feature of avoiding ads | ||
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==References== | ==References== | ||
[[Category:Amazon]] | [[Category:Amazon]] | ||
[[Category:Incidents]] | [[Category:Incidents]] | ||