HP Instant Ink: Difference between revisions

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==Consumer impact summary==

Use of a subscription service for ink/toner cartridges and/or printers allows HP to maintain post-sale control of a product the consumer used to ~~purchache~~ and own outright. Such practices limit autonomy and freedom of consumer to use the products they pay for as they see fit<ref> See section on limitation of printer usability</ref>. Further using a subscription service means the consumer uses these products under specific terms that can change at any time <ref name="TOS">[https://instantink.hpconnected.com/us/en/terms Terms of service HP instant ink] see section 3</ref> leaving them without recourse in many cases.

Use of a subscription service for ink/toner cartridges and/or printers allows HP to maintain post-sale control of a product the consumer used to purchase and own outright. Such practices limit autonomy and freedom of consumer to use the products they pay for as they see fit.<ref> See section on limitation of printer usability</ref> Further using a subscription service means the consumer uses these products under specific terms that can change at any time<ref name="TOS">[https://instantink.hpconnected.com/us/en/terms Terms of service HP instant ink] see section 3</ref> leaving them without recourse in many cases.

Of note is also the limitation to use specific brands of ink extending market control of the manufacturer and locking the consumer to an ecosystem entirely under their control.

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HP claims that "most customers save on ink and many save up to 50% compared to buying traditional ink cartridges."<ref>[https://www.hp.com/us-en/printers/instant-ink/faq.html#faq HP Instant Ink FAQ.]</ref> The cost savings are based on the monthly subscription cost of the 700-pages-per-month "Business" plan of the program, and the results are compared to the cost per page to print ISO/IEC 24711 pages on A4 paper in color.

The printers used in the study that led to these findings in the 2022 and 2023 reports<ref>[https://keypointintelligence.com/HPInstantInk Keypoint Intelligence Study]</ref> were all HP branded, and the ink or toner was OEM (i.e. not using third-party inks), as HP notes in their FAQ sections. Comparisons were not made with the XL cartridges, which are cheaper per unit of ink.

The printers used in the study that led to these findings in the 2022 and 2023 reports<ref>[https://keypointintelligence.com/HPInstantInk Keypoint Intelligence Study]</ref> were all HP branded, and the ink or toner was Original Equipment Manufacturer (OEM) (i.e. not using third-party inks), as HP notes in their FAQ sections. Comparisons were not made with the XL cartridges, which are cheaper per unit of ink.

===Cancellation or alteration of plans===

HP Instant Ink can be canceled at any time according to the terms of ~~the~~ service<ref>[https://instantink.hpconnected.com/us/en/terms HP Instant Ink Terms]</ref> with billing stopping at the end of the month. Upon cancellation, all outstanding debts are collected.

HP Instant Ink can be canceled at any time according to the terms of service<ref>[https://instantink.hpconnected.com/us/en/terms HP Instant Ink Terms]</ref> with billing stopping at the end of the month. Upon cancellation, all outstanding debts are collected.

The HP All-in program can be canceled for free if done within 30 days of enrolling, and the printer is returned within 10 days of cancellation. However, if the subscription has been maintained for longer than 30 days and less than 24 months, there are additional fees to cancel (as per the FAQ on Jan 13).

@@ Line 13: / Line 13: @@
 ==Consumer impact summary==
-Use of a subscription service for ink/toner cartridges and/or printers allows HP to maintain post-sale control of a product the consumer used to purchache and own outright. Such practices limit autonomy and freedom of consumer to use the products they pay for as they see fit<ref> See section on limitation of printer usability</ref>. Further using a subscription service means the consumer uses these products under specific terms that can change at any time <ref name="TOS">[https://instantink.hpconnected.com/us/en/terms Terms of service HP instant ink] see section 3</ref> leaving them without recourse in many cases.
+Use of a subscription service for ink/toner cartridges and/or printers allows HP to maintain post-sale control of a product the consumer used to purchase and own outright. Such practices limit autonomy and freedom of consumer to use the products they pay for as they see fit.<ref> See section on limitation of printer usability</ref> Further using a subscription service means the consumer uses these products under specific terms that can change at any time<ref name="TOS">[https://instantink.hpconnected.com/us/en/terms Terms of service HP instant ink] see section 3</ref> leaving them without recourse in many cases.
 Of note is also the limitation to use specific brands of ink extending market control of the manufacturer and locking the consumer to an ecosystem entirely under their control.
@@ Line 69: / Line 69: @@
 HP claims that "most customers save on ink and many save up to 50% compared to buying traditional ink cartridges."<ref>[https://www.hp.com/us-en/printers/instant-ink/faq.html#faq HP Instant Ink FAQ.]</ref> The cost savings are based on the monthly subscription cost of the 700-pages-per-month "Business" plan of the program, and the results are compared to the cost per page to print ISO/IEC 24711 pages on A4 paper in color.
-The printers used in the study that led to these findings in the 2022 and 2023 reports<ref>[https://keypointintelligence.com/HPInstantInk Keypoint Intelligence Study]</ref> were all HP branded, and the ink or toner was OEM (i.e. not using third-party inks), as HP notes in their FAQ sections. Comparisons were not made with the XL cartridges, which are cheaper per unit of ink.
+The printers used in the study that led to these findings in the 2022 and 2023 reports<ref>[https://keypointintelligence.com/HPInstantInk Keypoint Intelligence Study]</ref> were all HP branded, and the ink or toner was Original Equipment Manufacturer (OEM) (i.e. not using third-party inks), as HP notes in their FAQ sections. Comparisons were not made with the XL cartridges, which are cheaper per unit of ink.
 ===Cancellation or alteration of plans===
-HP Instant Ink can be canceled at any time according to the terms of the service<ref>[https://instantink.hpconnected.com/us/en/terms HP Instant Ink Terms]</ref> with billing stopping at the end of the month. Upon cancellation, all outstanding debts are collected.
+HP Instant Ink can be canceled at any time according to the terms of service<ref>[https://instantink.hpconnected.com/us/en/terms HP Instant Ink Terms]</ref> with billing stopping at the end of the month. Upon cancellation, all outstanding debts are collected.
 The HP All-in program can be canceled for free if done within 30 days of enrolling, and the printer is returned within 10 days of cancellation. However, if the subscription has been maintained for longer than 30 days and less than 24 months, there are additional fees to cancel (as per the FAQ on Jan 13).