Activision Blizzard account lock and forced arbitration: Difference between revisions
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Upon login to the Battle.net game client or blizzard.com users were presented with a popup asking them to accept or reject the EULA<ref>Blizzard End User License Agreement written by Activision Blizzard last updated March 21, 2024 [https://web.archive.org/web/20241225130154/https://www.blizzard.com/en-us/legal/fba4d00f-c7e4-4883-b8b9-1b4500a402ea/blizzard-end-user-license-agreement Archived] December 25, 2024. Retrieved January 14, 2025.</ref> and Online Privacy Policy. | Upon login to the Battle.net game client or blizzard.com users were presented with a popup asking them to accept or reject the EULA<ref>Blizzard End User License Agreement written by Activision Blizzard last updated March 21, 2024 [https://web.archive.org/web/20241225130154/https://www.blizzard.com/en-us/legal/fba4d00f-c7e4-4883-b8b9-1b4500a402ea/blizzard-end-user-license-agreement Archived] December 25, 2024. Retrieved January 14, 2025.</ref> and Online Privacy Policy. | ||
The EULA includes at the beginning of it's statement a bolded text segment indicating that the EULA constitutes an agreement to forced arbitration.<blockquote>'''THIS AGREEMENT CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER IN THE SECTION TITLED “DISPUTE RESOLUTION.” THIS AGREEMENT AFFECTS YOUR RIGHTS WITH RESPECT TO ANY “DISPUTE” BETWEEN YOU AND BLIZZARD AND MAY REQUIRE YOU TO RESOLVE DISPUTES IN BINDING, INDIVIDUAL ARBITRATION, AND NOT IN COURT.'''</blockquote>Also included in the EULA is a clause stating the following<blockquote>IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU ARE NOT PERMITTED TO INSTALL, COPY, OR USE THE BLIZZARD PLATFORM OR GAMES. IF YOU REJECT THE TERMS OF THIS AGREEMENT WITHIN FOURTEEN (14) DAYS AFTER YOUR PURCHASE OF A GAME FROM BLIZZARD, YOU MAY CONTACT BLIZZARD THROUGH <nowiki>https://us.battle.net/support/en/</nowiki> TO INQUIRE ABOUT A FULL REFUND OF THE PURCHASE PRICE OF THAT GAME.</blockquote>This clause would apply to any online services for games such as Warcraft 3 which could be purchased as early as 2002 | The EULA includes at the beginning of it's statement a bolded text segment indicating that the EULA constitutes an agreement to forced arbitration.<blockquote>'''THIS AGREEMENT CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER IN THE SECTION TITLED “DISPUTE RESOLUTION.” THIS AGREEMENT AFFECTS YOUR RIGHTS WITH RESPECT TO ANY “DISPUTE” BETWEEN YOU AND BLIZZARD AND MAY REQUIRE YOU TO RESOLVE DISPUTES IN BINDING, INDIVIDUAL ARBITRATION, AND NOT IN COURT.'''</blockquote>Also included in the EULA is a clause stating the following<blockquote>IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, YOU ARE NOT PERMITTED TO INSTALL, COPY, OR USE THE BLIZZARD PLATFORM OR GAMES. IF YOU REJECT THE TERMS OF THIS AGREEMENT WITHIN FOURTEEN (14) DAYS AFTER YOUR PURCHASE OF A GAME FROM BLIZZARD, YOU MAY CONTACT BLIZZARD THROUGH <nowiki>https://us.battle.net/support/en/</nowiki> TO INQUIRE ABOUT A FULL REFUND OF THE PURCHASE PRICE OF THAT GAME.</blockquote>This clause would apply to any online services for games such as Warcraft 3 which could be purchased as early as 2002<ref>Wikipedia article on Warcraft III https://en.wikipedia.org/wiki/Warcraft_III:_Reign_of_Chaos</ref> putting it far outside the 14 day refund window. Clicking "Cancel" on this prompt would force the user to log out and they would be unable to access any services with some users claiming the could also not access support.<ref>New EULA dated March 21, 2024 a discussion on the public Blizzard forums under Starcraft 2 started by user Ecip-1680 https://us.forums.blizzard.com/en/sc2/t/new-eula-dated-march-21-2024/28315 also [https://web.archive.org/web/20250115044227/https://us.forums.blizzard.com/en/sc2/t/new-eula-dated-march-21-2024/28315 Archived] January 14, 2025. Retrieved January 14, 2025. </ref> | ||
These clauses and the legal actions they represent are not new to the agreement as similar verbiage can be seen in previous versions of the EULA as far back as 2018<ref>Blizzard End User License Agreement written by Activision Blizzard last updated June 1, 2018 [https://web.archive.org/web/20180919091644/https://www.blizzard.com/en-us/legal/fba4d00f-c7e4-4883-b8b9-1b4500a402ea/blizzard-end-user-license-agreement Archived] September 19, 2018. Retrieved January 14, 2025.</ref> | These clauses and the legal actions they represent are not new to the agreement as similar verbiage can be seen in previous versions of the EULA as far back as 2018<ref>Blizzard End User License Agreement written by Activision Blizzard last updated June 1, 2018 [https://web.archive.org/web/20180919091644/https://www.blizzard.com/en-us/legal/fba4d00f-c7e4-4883-b8b9-1b4500a402ea/blizzard-end-user-license-agreement Archived] September 19, 2018. Retrieved January 14, 2025.</ref> | ||