Cerberus: Difference between revisions

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==Anti-consumer practices==

Recently the application has faced controversy over expiring licenses that were sold as being "lifetime", and are alleged to delete complaints from forum<ref>https://www.androidpolice.com/2019/12/21/cerberus-paid-lifetime-license-expiration.</ref>. The company started by cancelling free subscriptions in 2015<ref>https://www.androidpolice.com/2015/08/20/many-cerberus-free-lifetime-licenses-are-expiring-in-a-few-days-because-developers-gotta-eat/</ref>, then in 2019 went on to cancel the paid "lifetime" subscriptions for all users<ref>https://androidcommunity.com/cerberus-starts-expiring-paid-lifetime-licenses-20191223/</ref>. These actions were only reported by a few minor news sources, forums<ref>https://www.neogaf.com/threads/android-security-app-cerberus-gives-out-free-lifetime-licenses-revokes-later.1111712/</ref>, Reddit<ref>https://www.reddit.com/r/androidapps/comments/eehsmz/cerberus_app_collective_complaint_lifetime/?rdt=36871</ref> and review sites<ref>[https://www.trustpilot.com/review/www.cerberusapp.com?page=3 https://www.trustpilot.com/review/www.cerberusapp.com]</ref>.

Recently the application has faced controversy over expiring licenses that were sold as being "lifetime", and are alleged to delete complaints from forum<ref>https://www.androidpolice.com/2019/12/21/cerberus-paid-lifetime-license-expiration.</ref>. The company started by cancelling free subscriptions in 2015<ref>https://www.androidpolice.com/2015/08/20/many-cerberus-free-lifetime-licenses-are-expiring-in-a-few-days-because-developers-gotta-eat/</ref>, then in 2019 went on to cancel the paid "lifetime" subscriptions for all users<ref>https://androidcommunity.com/cerberus-starts-expiring-paid-lifetime-licenses-20191223/</ref>.

Users initially received an email on 5 February 2019 notifying them of new functionality of the app that would require a subscription plan. However users were reassured that their purchased lifetime license for the anti-theft app would still continue to function:

Then without any further communication, on 20 December 2019 users were notified that their paid "lifetime" subscriptions would expire soon, and that they needed to buy a licence if they wanted to continue using the software they'd already paid for:

These actions led to a backlash from paying users on forums<ref>https://www.neogaf.com/threads/android-security-app-cerberus-gives-out-free-lifetime-licenses-revokes-later.1111712/</ref>, Reddit<ref>https://www.reddit.com/r/androidapps/comments/eehsmz/cerberus_app_collective_complaint_lifetime/?rdt=36871</ref> and review sites<ref>[https://www.trustpilot.com/review/www.cerberusapp.com?page=3 https://www.trustpilot.com/review/www.cerberusapp.com]</ref>. However no major news sources covered the backlash.

==References==

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 ==Anti-consumer practices==
-Recently the application has faced controversy over expiring licenses that were sold as being "lifetime", and are alleged to delete complaints from forum<ref>https://www.androidpolice.com/2019/12/21/cerberus-paid-lifetime-license-expiration.</ref>. The company started by cancelling free subscriptions in 2015<ref>https://www.androidpolice.com/2015/08/20/many-cerberus-free-lifetime-licenses-are-expiring-in-a-few-days-because-developers-gotta-eat/</ref>, then in 2019 went on to cancel the paid "lifetime" subscriptions for all users<ref>https://androidcommunity.com/cerberus-starts-expiring-paid-lifetime-licenses-20191223/</ref>. These actions were only reported by a few minor news sources, forums<ref>https://www.neogaf.com/threads/android-security-app-cerberus-gives-out-free-lifetime-licenses-revokes-later.1111712/</ref>, Reddit<ref>https://www.reddit.com/r/androidapps/comments/eehsmz/cerberus_app_collective_complaint_lifetime/?rdt=36871</ref> and review sites<ref>[https://www.trustpilot.com/review/www.cerberusapp.com?page=3 https://www.trustpilot.com/review/www.cerberusapp.com]</ref>.
+Recently the application has faced controversy over expiring licenses that were sold as being "lifetime", and are alleged to delete complaints from forum<ref>https://www.androidpolice.com/2019/12/21/cerberus-paid-lifetime-license-expiration.</ref>. The company started by cancelling free subscriptions in 2015<ref>https://www.androidpolice.com/2015/08/20/many-cerberus-free-lifetime-licenses-are-expiring-in-a-few-days-because-developers-gotta-eat/</ref>, then in 2019 went on to cancel the paid "lifetime" subscriptions for all users<ref>https://androidcommunity.com/cerberus-starts-expiring-paid-lifetime-licenses-20191223/</ref>.
 Users initially received an email on 5 February 2019 notifying them of new functionality of the app that would require a subscription plan. However users were reassured that their purchased lifetime license for the anti-theft app would still continue to function:
+<currently blocked from adding supporting image>
+Then without any further communication, on 20 December 2019 users were notified that their paid "lifetime" subscriptions would expire soon, and that they needed to buy a licence if they wanted to continue using the software they'd already paid for:
+<currently blocked from adding supporting image>
+These actions led to a backlash from paying users on forums<ref>https://www.neogaf.com/threads/android-security-app-cerberus-gives-out-free-lifetime-licenses-revokes-later.1111712/</ref>, Reddit<ref>https://www.reddit.com/r/androidapps/comments/eehsmz/cerberus_app_collective_complaint_lifetime/?rdt=36871</ref> and review sites<ref>[https://www.trustpilot.com/review/www.cerberusapp.com?page=3 https://www.trustpilot.com/review/www.cerberusapp.com]</ref>. However no major news sources covered the backlash.
 ==References==
 <references />