Bambu's Gaslighting Masterclass: Denying their own documented restrictions: Difference between revisions
Apply incident template (please use "Create a page" in the sidebar to create new pages) |
m Remove horizontal rules (please take a look at some sample articles or the style guide) |
||
| Line 11: | Line 11: | ||
* The update originally '''stated in the terms of service''' that failing to install updates '''could result in print jobs being blocked.''' | * The update originally '''stated in the terms of service''' that failing to install updates '''could result in print jobs being blocked.''' | ||
* Many users, including Rossmann, '''interpreted this as a restriction''' on using the printer without updating. | * Many users, including Rossmann, '''interpreted this as a restriction''' on using the printer without updating. | ||
== Bambu Lab’s response and website edits == | == Bambu Lab’s response and website edits == | ||
| Line 19: | Line 17: | ||
* However, Rossmann '''retrieved archived versions''' of the original page, showing that Bambu Lab '''did not initially clarify whether printers could still function without updates.''' | * However, Rossmann '''retrieved archived versions''' of the original page, showing that Bambu Lab '''did not initially clarify whether printers could still function without updates.''' | ||
* This change in messaging led to '''confusion and frustration''' because it made users who initially raised concerns '''feel like they were being gaslit.''' | * This change in messaging led to '''confusion and frustration''' because it made users who initially raised concerns '''feel like they were being gaslit.''' | ||
== The Archive Issue & Lack of Transparency == | == The Archive Issue & Lack of Transparency == | ||
| Line 27: | Line 23: | ||
* He compares this behavior to '''other companies that have modified policies retroactively''', such as an Australian battery company ('''Deep Cycle Systems''') that '''quietly changed warranty conditions''' and pretended they were always the same. | * He compares this behavior to '''other companies that have modified policies retroactively''', such as an Australian battery company ('''Deep Cycle Systems''') that '''quietly changed warranty conditions''' and pretended they were always the same. | ||
* He expresses '''distrust for companies that remove historical records of their policies''' and emphasizes that this '''erodes consumer trust.''' | * He expresses '''distrust for companies that remove historical records of their policies''' and emphasizes that this '''erodes consumer trust.''' | ||
== Comparisons to Other Consumer Policy Issues == | == Comparisons to Other Consumer Policy Issues == | ||
| Line 37: | Line 31: | ||
* '''Sony & Digital Purchases:''' Sony once advertised movies as “purchases” but later removed access, citing fine print in their terms. | * '''Sony & Digital Purchases:''' Sony once advertised movies as “purchases” but later removed access, citing fine print in their terms. | ||
* He warns that '''companies use legal language to protect themselves''' but later '''use that same fine print against customers.''' | * He warns that '''companies use legal language to protect themselves''' but later '''use that same fine print against customers.''' | ||
== The Broader Issue of Consumer Rights == | == The Broader Issue of Consumer Rights == | ||
| Line 46: | Line 38: | ||
* He encourages viewers to '''stay informed, push back against deceptive practices, and not accept corporate gaslighting.''' | * He encourages viewers to '''stay informed, push back against deceptive practices, and not accept corporate gaslighting.''' | ||
* '''When consumers speak out as a group,''' companies '''are forced to respond''', even if they try to spin the narrative. | * '''When consumers speak out as a group,''' companies '''are forced to respond''', even if they try to spin the narrative. | ||
== Conclusion == | == Conclusion == | ||
Rossmann '''urges viewers to remain skeptical of corporate claims, read terms of service carefully, and demand transparency.''' He emphasizes that '''collective action can make a difference''' in ensuring companies do not take advantage of their customers. | Rossmann '''urges viewers to remain skeptical of corporate claims, read terms of service carefully, and demand transparency.''' He emphasizes that '''collective action can make a difference''' in ensuring companies do not take advantage of their customers. | ||
== Key Takeaways: == | == Key Takeaways: == | ||