Samsung self-repair program restrictions: Difference between revisions

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Major smartphone manufacturers' self-repair programs have started to emerge in response to the passage of right to repair legislation. While these are marketed as expanding repair options<ref>{{cite web |url=https://news.samsung.com/us/samsung-self-repair-program-now-available-galaxy-customers/ |title=Samsung Self-Repair Program Now Available for Galaxy Customers |date=August 2, 2022 |publisher=Samsung Newsroom}}</ref>, they often contain contractual requirements, pricing structures, and procedural limitations that '''discourage repairs, restrict competition, & compromise consumer privacy'''<ref>{{cite web |url=https://www.404media.co/samsung-requires-independent-repair-shops-to-share-customer-data-snitch-on-people-who-use-aftermarket-parts-leaked-contract-shows/ |title=Samsung Requires Independent Repair Shops to Share Customer Data, Snitch on People Who Use Aftermarket Parts, Leaked Contract Shows |date=May 23, 2024 |publisher=404 Media |author=Jason Koebler}}</ref>. This aligns with a broader industry trend where manufacturers attempt to '''preempt right-to-repair legislation''' by implementing repair programs that are '''technically available but practically unviable''' for consumers.

Major smartphone manufacturers' self-repair programs have started to emerge in response to the passage of [[right to repair]] legislation.<ref>https://www.repair.org/legislation</ref> While these are marketed as expanding repair options<ref>{{cite web |url=https://news.samsung.com/us/samsung-self-repair-program-now-available-galaxy-customers/ |title=Samsung Self-Repair Program Now Available for Galaxy Customers |date=August 2, 2022 |publisher=Samsung Newsroom}}</ref>, they often contain contractual requirements, pricing structures, and procedural limitations that '''discourage repairs, restrict competition, & compromise consumer privacy'''<ref>{{cite web |url=https://www.404media.co/samsung-requires-independent-repair-shops-to-share-customer-data-snitch-on-people-who-use-aftermarket-parts-leaked-contract-shows/ |title=Samsung Requires Independent Repair Shops to Share Customer Data, Snitch on People Who Use Aftermarket Parts, Leaked Contract Shows |date=May 23, 2024 |publisher=404 Media |author=Jason Koebler}}</ref>. This aligns with a broader industry trend where manufacturers attempt to '''preempt right-to-repair legislation''' by implementing repair programs that are '''technically available but practically unviable''' for consumers.

===Samsung Data Collection and Reporting Requirements===

Revision as of 18:52, 12 February 2025 edit Keith (talk \| contribs) Autoconfirmed users, Bureaucrats, Interface administrators, Push subscription managers, superadmin, Suppressors, Administrators 639 edits No edit summary ← Older edit		Revision as of 09:54, 16 February 2025 edit undo Emanuele (talk \| contribs) confirmed 714 edits m added reference and link to right to repair article Tag: Visual edit Newer edit →
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	Major smartphone manufacturers' self-repair programs have started to emerge in response to the passage of right to repair legislation. While these are marketed as expanding repair options<ref>{{cite web \|url=https://news.samsung.com/us/samsung-self-repair-program-now-available-galaxy-customers/ \|title=Samsung Self-Repair Program Now Available for Galaxy Customers \|date=August 2, 2022 \|publisher=Samsung Newsroom}}</ref>, they often contain contractual requirements, pricing structures, and procedural limitations that '''discourage repairs, restrict competition, & compromise consumer privacy'''<ref>{{cite web \|url=https://www.404media.co/samsung-requires-independent-repair-shops-to-share-customer-data-snitch-on-people-who-use-aftermarket-parts-leaked-contract-shows/ \|title=Samsung Requires Independent Repair Shops to Share Customer Data, Snitch on People Who Use Aftermarket Parts, Leaked Contract Shows \|date=May 23, 2024 \|publisher=404 Media \|author=Jason Koebler}}</ref>. This aligns with a broader industry trend where manufacturers attempt to '''preempt right-to-repair legislation''' by implementing repair programs that are '''technically available but practically unviable''' for consumers.		Major smartphone manufacturers' self-repair programs have started to emerge in response to the passage of [[right to repair]] legislation.<ref>https://www.repair.org/legislation</ref> While these are marketed as expanding repair options<ref>{{cite web \|url=https://news.samsung.com/us/samsung-self-repair-program-now-available-galaxy-customers/ \|title=Samsung Self-Repair Program Now Available for Galaxy Customers \|date=August 2, 2022 \|publisher=Samsung Newsroom}}</ref>, they often contain contractual requirements, pricing structures, and procedural limitations that '''discourage repairs, restrict competition, & compromise consumer privacy'''<ref>{{cite web \|url=https://www.404media.co/samsung-requires-independent-repair-shops-to-share-customer-data-snitch-on-people-who-use-aftermarket-parts-leaked-contract-shows/ \|title=Samsung Requires Independent Repair Shops to Share Customer Data, Snitch on People Who Use Aftermarket Parts, Leaked Contract Shows \|date=May 23, 2024 \|publisher=404 Media \|author=Jason Koebler}}</ref>. This aligns with a broader industry trend where manufacturers attempt to '''preempt right-to-repair legislation''' by implementing repair programs that are '''technically available but practically unviable''' for consumers.

	===Samsung Data Collection and Reporting Requirements===		===Samsung Data Collection and Reporting Requirements===