Lieferando: Difference between revisions - Consumer_Action

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*'''Unclear ownership of sites''': The practice of creating lookalike webpages can make it difficult for customers to figure out who is responsible when problems occur, particularly if the official restaurant site and the Lieferando clone are nearly identical.

*'''Potential conflict of interest''': By heavily promoting these shadow websites and paying for top search results, Lieferando can overshadow a restaurant’s own official site, reducing transparency for consumers who genuinely wish to buy directly.

*'''Point programm got removed without notice of users:''' Lieferando shadow removed its point porogramm at 2024-12-16 for all users which made all users lose all their points. These could be worth a lot of money if they ordered a lot. They did not send an E-Mail and there is not even an official post regarding this issue. Even worse is the help-page of lieferando is still mentioning the points programm as of 2025-02-16<ref>https://www.lieferando.de/kundenservice/thema/punkte-programm</ref> even if it does not exist anymore . Nowhere in their their AGBs<ref>https://www.lieferando.de/terms-and-conditions</ref> it is mentioned that this can be done silently. These points can have a lot of value.

*'''Point programm got removed without notice of users:''' Lieferando shadow removed its point porogramm at 2024-12-16 (user source<ref>https://www.mydealz.de/diskussion/lieferando-stellt-zum-16122024-das-punkteprogramm-ein-2464445</ref>) for all users which made all users lose all their points. These could be worth a lot of money if they ordered a lot. They did not send an E-Mail and there is not even an official post regarding this issue. Even worse is the help-page of lieferando is still mentioning the points programm as of 2025-02-16<ref>https://www.lieferando.de/kundenservice/thema/punkte-programm</ref> even if it does not exist anymore . Nowhere in their their AGBs<ref>https://www.lieferando.de/terms-and-conditions</ref> it is mentioned that this can be done silently. These points can have a lot of value.

==References==

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 *'''Unclear ownership of sites''': The practice of creating lookalike webpages can make it difficult for customers to figure out who is responsible when problems occur, particularly if the official restaurant site and the Lieferando clone are nearly identical.
 *'''Potential conflict of interest''': By heavily promoting these shadow websites and paying for top search results, Lieferando can overshadow a restaurant’s own official site, reducing transparency for consumers who genuinely wish to buy directly.
-*'''Point programm got removed without notice of users:''' Lieferando shadow removed its point porogramm at 2024-12-16 for all users which made all users lose all their points. These could be worth a lot of money if they ordered a lot. They did not send an E-Mail and there is not even an official post regarding this issue. Even worse is the help-page of lieferando is still mentioning the points programm as of 2025-02-16<ref>https://www.lieferando.de/kundenservice/thema/punkte-programm</ref> even if it does not exist anymore . Nowhere in their their AGBs<ref>https://www.lieferando.de/terms-and-conditions</ref> it is mentioned that this can be done silently. These points can have a lot of value.
+*'''Point programm got removed without notice of users:''' Lieferando shadow removed its point porogramm at 2024-12-16 (user source<ref>https://www.mydealz.de/diskussion/lieferando-stellt-zum-16122024-das-punkteprogramm-ein-2464445</ref>) for all users which made all users lose all their points. These could be worth a lot of money if they ordered a lot. They did not send an E-Mail and there is not even an official post regarding this issue. Even worse is the help-page of lieferando is still mentioning the points programm as of 2025-02-16<ref>https://www.lieferando.de/kundenservice/thema/punkte-programm</ref> even if it does not exist anymore . Nowhere in their their AGBs<ref>https://www.lieferando.de/terms-and-conditions</ref> it is mentioned that this can be done silently. These points can have a lot of value.
 ==References==