HP Inc.: Difference between revisions - Consumer_Action

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==Controversies==

===HP ~~Instant Ink=~~==

==HP adds 15 minutes to all customer service phone calls==

In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support.

~~HP Instant Ink refers to a subscription service for certain printers in which recipients may receive a set amount of~~ HP ~~Ink Cartridges each month~~. ~~It has recently come into controversy for changing into~~ a ~~program with various limiting features in 2024.~~

~~===HP Dynamic Security===~~

~~{{Main|HP Dynamic Security}}~~

~~HP Dynamic Security refers~~ to a ~~system in some HP printers to restrict the use~~ of ~~aftermarket ink cartridges, ensuring only original cartridges can be used~~.

===Ink Required to Scan and Fax===

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=== Artificially inflated waiting time on telephone support ===

Leaked internal communication has revealed in February 2025 that HP is enforcing a deliberate minimum 15 minute wait time on all phone support calls made by printer and PC customers in order to push the callers towards using cheaper online support channels instead.<ref>https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/</ref>

==Products/Services==

===HP Instant Ink===

HP Instant Ink refers to a subscription service for certain printers in which recipients may receive a set amount of HP Ink Cartridges each month. It has recently come into controversy for changing into a program with various limiting features in 2024.

===HP Dynamic Security===

HP Dynamic Security refers to a system in some HP printers to restrict the use of aftermarket ink cartridges, ensuring only original cartridges can be used.

=References=

@@ Line 46: / Line 46: @@
 ==Controversies==
-===HP Instant Ink===
+==HP adds 15 minutes to all customer service phone calls==
-{{Main|HP Instant Ink}}
+{{Main|HP adds 15 minutes to all customer service phone calls}}
+In February 2025, HP Inc. instituted a policy to artificially force all consumer PC & print customers to wait a minimum of 15 minutes when calling support.
-HP Instant Ink refers to a subscription service for certain printers in which recipients may receive a set amount of HP Ink Cartridges each month. It has recently come into controversy for changing into a program with various limiting features in 2024.
-===HP Dynamic Security===
-{{Main|HP Dynamic Security}}
-HP Dynamic Security refers to a system in some HP printers to restrict the use of aftermarket ink cartridges, ensuring only original cartridges can be used.
 ===Ink Required to Scan and Fax===
@@ Line 68: / Line 62: @@
 === Artificially inflated waiting time on telephone support ===
 Leaked internal communication has revealed in February 2025 that HP is enforcing a deliberate minimum 15 minute wait time on all phone support calls made by printer and PC customers in order to push the callers towards using cheaper online support channels instead.<ref>https://www.theregister.com/2025/02/20/hp_deliberately_adds_15_minutes/</ref>
+==Products/Services==
+===HP Instant Ink===
+{{Main|HP Instant Ink}}
+HP Instant Ink refers to a subscription service for certain printers in which recipients may receive a set amount of HP Ink Cartridges each month. It has recently come into controversy for changing into a program with various limiting features in 2024.
+===HP Dynamic Security===
+{{Main|HP Dynamic Security}}
+HP Dynamic Security refers to a system in some HP printers to restrict the use of aftermarket ink cartridges, ensuring only original cartridges can be used.
 =References=