Dyson ends relationship with third-party repair centers: Difference between revisions
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==Incident== | ==Incident== | ||
[[Dyson]] updated its repair policy, offering customers the following three options to repair their devices:<ref name=":0"> | [[Dyson]] updated its repair policy, offering customers the following three options to repair their devices:<ref name=":0">{{Cite web|url=https://www.youtube.com/watch?v=JpbT74bpaTk|title=Dyson ends relationship with 3rd party repair centers|publisher=YouTube|author=Louis Rossmann|format=video|language=en|date=14 Feb 2023}}</ref> | ||
*Visit a Dyson Service Center | *Visit a Dyson Service Center | ||
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The company no longer allows repairs through third-party repair centers. Dyson described this decision as '<nowiki/>''difficult''<nowiki/>' but emphasized its commitment to ensuring that '''all services and repairs meet Dyson's high-quality standards for our owners''<nowiki/>'.<ref name=":0" /> However, no evidence was provided to suggest that third-party repair centers were unable to meet these standards. | The company no longer allows repairs through third-party repair centers. Dyson described this decision as '<nowiki/>''difficult''<nowiki/>' but emphasized its commitment to ensuring that '''all services and repairs meet Dyson's high-quality standards for our owners''<nowiki/>'.<ref name=":0" /> However, no evidence was provided to suggest that third-party repair centers were unable to meet these standards. | ||
In a related and more recent development, Dyson only provides replacement parts for components that require no tools to replace. Internal parts are not sold at all.<ref name=":1">https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991 | In a related and more recent development, Dyson only provides replacement parts for components that require no tools to replace. Internal parts are not sold at all.<ref name=":1">{{Cite web|url=https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991|archive-url=https://web.archive.org/web/20250119134601/https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991|archive-date=19 Jan 2025|url-status=live|format=forum thread|publisher=Dyson|author=Robert Garrett|language=en|title=Why doesn't Dyson allow for the EU right to repair laws?|date=15 Jan 2025}}</ref> The company justifies this policy by stating that "the installation process could expose customers to the risk of electrical shock, and all repairs should be carried out by a competent, qualified engineer"<ref name=":1" />, effectively limiting repairs to Dyson-authorized personnel only. | ||
==Impact on consumers== | ==Impact on consumers== | ||