LG: Difference between revisions - Consumer_Action

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*LG's "ThinQ" mobile app to remotely control their line of portable air conditioners have a requirement for users to input their full name, email, and birthday in order to access these remote-control features. Further information fields prompted but not required include phone number, location, and address information.

*In cases where the OLED TV specifically, not connected to the internet by WiFi or LAN, prompt appears to suggest the user to connect to a network in order to use voice options. This behavior occurs regardless of voice privacy settings set by the user.

*For smart TVs, sign in to an LG account is now mandatory for functions such as downloading and installing apps. From LG support:

<blockquote>Regarding the forced sign-in requirement, we apologise for any inconvenience this has caused. The sign-in process is designed to enhance your experience by enabling access to personalised features, app downloads, and updates. It also ensures compatibility with various services and apps available on the LG platform.</blockquote>

:This seems to be a new requirement and is not present on older TVs. It also does not seem to be related to the "Software Version", but rather the "webOS TV Version".

:*For unknown reasons, the LG sign in process can present an "Invalid terms type" error message. This seems to have been an issue since at least 2015<ref>https://www.avforums.com/threads/cant-sign-in-to-lg-account-on-tv.1973633/</ref>. In combination with the sign in requirement, this renders the smart functions of the TV inoperable.

==Broader implications==

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 *LG's "ThinQ" mobile app to remotely control their line of portable air conditioners have a requirement for users to input their full name, email, and birthday in order to access these remote-control features. Further information fields prompted but not required include phone number, location, and address information.
 *In cases where the OLED TV specifically, not connected to the internet by WiFi or LAN, prompt appears to suggest the user to connect to a network in order to use voice options. This behavior occurs regardless of voice privacy settings set by the user.
+*For smart TVs, sign in to an LG account is now mandatory for functions such as downloading and installing apps. From LG support:
+<blockquote>Regarding the forced sign-in requirement, we apologise for any inconvenience this has caused. The sign-in process is designed to enhance your experience by enabling access to personalised features, app downloads, and updates. It also ensures compatibility with various services and apps available on the LG platform.</blockquote>
+:This seems to be a new requirement and is not present on older TVs. It also does not seem to be related to the "Software Version", but rather the "webOS TV Version".
+:*For unknown reasons, the LG sign in process can present an "Invalid terms type" error message. This seems to have been an issue since at least 2015<ref>https://www.avforums.com/threads/cant-sign-in-to-lg-account-on-tv.1973633/</ref>. In combination with the sign in requirement, this renders the smart functions of the TV inoperable.
 ==Broader implications==