AirAsia: Difference between revisions
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{{InfoboxCompany | {{StubNotice}}{{InfoboxCompany | ||
| Name = AirAsia | | Name = AirAsia | ||
| Type = Public | | Type = Public | ||
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[[wikipedia:AirAsia|'''AirAsia''']] is a budget airline based in Malaysia. In 2007, The New York Times described AirAsia as a pioneer of low-cost travel in Asia. As of January 2025, they serve Asia, the Middle East, and Australia. | [[wikipedia:AirAsia|'''AirAsia''']] is a budget airline based in Malaysia. In 2007, The New York Times described AirAsia as a pioneer of low-cost travel in Asia. As of January 2025, they serve Asia, the Middle East, and Australia. | ||
==Overview== | == Consumer impact summary == | ||
{{Placeholder box|Overview of concerns that arise from the company's conduct regarding (if applicable): | |||
* User Freedom | |||
* User Privacy | |||
* Business Model | |||
* Market Control}} | |||
==Anti-consumer practices== | |||
AirAsia secretly and forcefully subscribes any user who creates or links an account with them to 23 different types of spam ("AirAsia communications"). | AirAsia secretly and forcefully subscribes any user who creates or links an account with them to 23 different types of spam ("AirAsia communications"). | ||
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#Unsubscribing from AirAsia's spam is an 8-step process where users have to log into their account. | #Unsubscribing from AirAsia's spam is an 8-step process where users have to log into their account. | ||
==Non-consensual opt-in to AirAsia marketing spam== | === Non-consensual opt-in to AirAsia marketing spam === | ||
[[File:Airasia signup page 1.png|thumb|AirAsia sign up dialog that pops up after you select a flight to book. Multiple sign up/easy sign in options are pushed with large, colored icons while the no sign up option is presented as "Continue as guest" in small plain text at the bottom.]] | [[File:Airasia signup page 1.png|thumb|AirAsia sign up dialog that pops up after you select a flight to book. Multiple sign up/easy sign in options are pushed with large, colored icons while the no sign up option is presented as "Continue as guest" in small plain text at the bottom.]] | ||
[[File:Airasia signup page.png|thumb|AirAsia sign up page with no notification to users that they will be automatically opted in to receiving "informational" and marketing emails from 23 different AirAsia sources with no ability for users to opt out directly at sign up.]] | [[File:Airasia signup page.png|thumb|AirAsia sign up page with no notification to users that they will be automatically opted in to receiving "informational" and marketing emails from 23 different AirAsia sources with no ability for users to opt out directly at sign up.]] | ||
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#Since most users will learn about the spam later, the unsubscribe process is in reality an 8-step process that takes eight clicks instead of the three suggested by AirAsia's Privacy Statement page (see below). | #Since most users will learn about the spam later, the unsubscribe process is in reality an 8-step process that takes eight clicks instead of the three suggested by AirAsia's Privacy Statement page (see below). | ||
==Multi-step friction to unsubscribe from AirAsia marketing spam== | === Multi-step friction to unsubscribe from AirAsia marketing spam === | ||
Since most users will learn about the spam later, the unsubscribe process is in reality an 8-step process that takes eight clicks and user login, instead of the three suggested by AirAsia's Privacy Statement page: | Since most users will learn about the spam later, the unsubscribe process is in reality an 8-step process that takes eight clicks and user login, instead of the three suggested by AirAsia's Privacy Statement page: | ||
#User clicks on unsubscribe button at bottom of AirAsia promotional email. | #User clicks on unsubscribe button at bottom of AirAsia promotional email. | ||