Miku: Difference between revisions - Consumer_Action

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Miku is a Private company that was founded in 2018 by Eric White<ref>https://mikucare.com/blogs/blog/founder-eric-white-miku-baby-monitor</ref> and is selling smart baby monitors with features such as Night Vision, sensors for temperature, humidity and ambient light, a 1080P camera, 7-day video storage, and audio/video recording capabilities.<ref name=":0">https://mikucare.com/pages/specs</ref> Both the Miku Smart Baby Monitor (standard model) and Miku Pro come with a 12-month manufacturer warranty from the date of purchase.<ref name=":0" /><ref>https://mikucare.com/pages/warranty</ref>

Miku is a Private company that was founded in 2018 by Eric White<ref>{{Cite web |date=4 Oct 2019 |title=Our Founder Shares Why He Built the Miku Smart Baby Monitor |url=https://mikucare.com/blogs/blog/founder-eric-white-miku-baby-monitor |url-status=live |access-date=4 Apr 2025 |website=[[Miku]]}}</ref> and is selling smart baby monitors with features such as Night Vision, sensors for temperature, humidity and ambient light, a 1080P camera, 7-day video storage, and audio/video recording capabilities.<ref name=":0">{{Cite web |title=Specs |url=https://mikucare.com/pages/specs |url-status=live |access-date=3 Apr 2025 |website=[[Miku]]}}</ref> Both the Miku Smart Baby Monitor (standard model) and Miku Pro come with a 12-month manufacturer warranty from the date of purchase.<ref name=":0" /><ref>{{Cite web |title=Miku Inc. Limited Warranty |url=https://mikucare.com/pages/warranty |url-status=live |access-date=4 Apr 2025 |website=[[Miku]]}}</ref>

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|After being Acquired by Innovative Health Monitoring, a subscription service was added to Miku on October 1, 2023 to allow users who had already purchased their Miku Smart Baby Monitoring device to continue using previously free features through the Miku app such as Live Breathing,Sleep Tracking, and push notifications when your baby wakes up. Miku users who had already purchased Miku Care+ were not affected by this new subscription.

|Ongoing

|[https://old.reddit.com/r/mildlyinfuriating/comments/16zkzj9/my_400_baby_monitor_has_locked_previously_free/ My $400 baby monitor has locked previously free features behind a monthly subscription]<ref>https://old.reddit.com/r/mildlyinfuriating/comments/16zkzj9/my_400_baby_monitor_has_locked_previously_free/</ref>

|[https://old.reddit.com/r/mildlyinfuriating/comments/16zkzj9/my_400_baby_monitor_has_locked_previously_free/ My $400 baby monitor has locked previously free features behind a monthly subscription]<ref>{{Cite web |date=4 Oct 2023 |title=My $400 baby monitor has locked previously free features behind a monthly subscription. |url=https://old.reddit.com/r/mildlyinfuriating/comments/16zkzj9/my_400_baby_monitor_has_locked_previously_free/ |url-status=live |access-date=4 Apr 2025 |website=Old Reddit}}</ref>

[https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf The document referenced in the reddit post (IHM Acquisition PDF)]<ref>https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf~~</ref><ref>~~https://web.archive.org/web/20231010081331/https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf</ref>

[https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf The document referenced in the reddit post (IHM Acquisition PDF)]<ref>{{Cite web |title=Letter to Customers |url=https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf |url-status=live |archive-url=https://web.archive.org/web/20231010081331/https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf |archive-date=10 Oct 2023 |access-date=4 Apr 2025}}</ref>

|[https://youtube.com/watch?v=nigJMu0lUbM they made a $400 baby monitor a subscription...]<ref>https://youtube.com/watch?v=nigJMu0lUbM</ref>

|[https://youtube.com/watch?v=nigJMu0lUbM they made a $400 baby monitor a subscription...]<ref>{{Cite web |last=Rossmann |first=Louis |date=5 Oct 2023 |title=they made a $400 baby monitor a subscription... |url=https://www.youtube.com/watch?v=nigJMu0lUbM |url-status=live |access-date=4 Apr 2025 |website=[[YouTube]]}}</ref>

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Through the acquisition of Miku Inc by Innovative Health Monitoring LLC, Miku sent out an email notice to all of their users on September 15'th 2023 detailing changes to Miku starting October 1'st 2023. These changes would

=== Changes Made ===

===Changes Made===

Introduced a subscription service which would allow new users to continue using Miku features that were previously free.

#Updated Free features:

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Many customers were displeased with the subscription service added to Miku. Leading to products being returned and customers emailing Innovative Health Monitoring to voice their opinions with the company.

Due to these subscription changes being instituted through automatic updates to the Miku mobile application, turning off automatic updates and refusing to update the Miku app would keep the features that were now locked behind a subscription.<ref>https://www.reddit.com/r/daddit/comments/16jr4vy/miku_bought_out_and_now_charging_a_subscription/</ref>

Due to these subscription changes being instituted through automatic updates to the Miku mobile application, turning off automatic updates and refusing to update the Miku app would keep the features that were now locked behind a subscription.<ref>{{Cite web |title=Miku bought out and now charging a subscription for basic features. |url=https://www.reddit.com/r/daddit/comments/16jr4vy/miku_bought_out_and_now_charging_a_subscription/ |url-status=live |access-date=4 Apr 2025 |website=[[Reddit]]}}</ref>

===Broader Implications===

@@ Line 9: / Line 9: @@
 | Logo = Miku.jpg
 }}
-Miku is a Private company that was founded in 2018 by Eric White<ref>https://mikucare.com/blogs/blog/founder-eric-white-miku-baby-monitor</ref> and is selling smart baby monitors with features such as Night Vision, sensors for temperature, humidity and ambient light, a 1080P camera, 7-day video storage, and audio/video recording capabilities.<ref name=":0">https://mikucare.com/pages/specs</ref> Both the Miku Smart Baby Monitor (standard model) and Miku Pro come with a 12-month manufacturer warranty from the date of purchase.<ref name=":0" /><ref>https://mikucare.com/pages/warranty</ref>
+Miku is a Private company that was founded in 2018 by Eric White<ref>{{Cite web |date=4 Oct 2019 |title=Our Founder Shares Why He Built the Miku Smart Baby Monitor |url=https://mikucare.com/blogs/blog/founder-eric-white-miku-baby-monitor |url-status=live |access-date=4 Apr 2025 |website=[[Miku]]}}</ref> and is selling smart baby monitors with features such as Night Vision, sensors for temperature, humidity and ambient light, a 1080P camera, 7-day video storage, and audio/video recording capabilities.<ref name=":0">{{Cite web |title=Specs |url=https://mikucare.com/pages/specs |url-status=live |access-date=3 Apr 2025 |website=[[Miku]]}}</ref> Both the Miku Smart Baby Monitor (standard model) and Miku Pro come with a 12-month manufacturer warranty from the date of purchase.<ref name=":0" /><ref>{{Cite web |title=Miku Inc. Limited Warranty |url=https://mikucare.com/pages/warranty |url-status=live |access-date=4 Apr 2025 |website=[[Miku]]}}</ref>
 {| class="wikitable"
 |+
@@ Line 23: / Line 23: @@
 |After being Acquired by Innovative Health Monitoring, a subscription service was added to Miku on October 1, 2023 to allow users who had already purchased their Miku Smart Baby Monitoring device to continue using previously free features through the Miku app such as Live Breathing,Sleep Tracking, and push notifications when your baby wakes up. Miku users who had already purchased Miku Care+ were not affected by this new subscription.
 |Ongoing
-|[https://old.reddit.com/r/mildlyinfuriating/comments/16zkzj9/my_400_baby_monitor_has_locked_previously_free/ My $400 baby monitor has locked previously free features behind a monthly subscription]<ref>https://old.reddit.com/r/mildlyinfuriating/comments/16zkzj9/my_400_baby_monitor_has_locked_previously_free/</ref>
+|[https://old.reddit.com/r/mildlyinfuriating/comments/16zkzj9/my_400_baby_monitor_has_locked_previously_free/ My $400 baby monitor has locked previously free features behind a monthly subscription]<ref>{{Cite web |date=4 Oct 2023 |title=My $400 baby monitor has locked previously free features behind a monthly subscription. |url=https://old.reddit.com/r/mildlyinfuriating/comments/16zkzj9/my_400_baby_monitor_has_locked_previously_free/ |url-status=live |access-date=4 Apr 2025 |website=Old Reddit}}</ref>
-[https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf The document referenced in the reddit post (IHM Acquisition PDF)]<ref>https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf</ref><ref>https://web.archive.org/web/20231010081331/https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf</ref>
+[https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf The document referenced in the reddit post (IHM Acquisition PDF)]<ref>{{Cite web |title=Letter to Customers |url=https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf |url-status=live |archive-url=https://web.archive.org/web/20231010081331/https://assets.mikucloud.com/Innovative_Health_Monitoring-Letter_to_Customers.pdf |archive-date=10 Oct 2023 |access-date=4 Apr 2025}}</ref>
-|[https://youtube.com/watch?v=nigJMu0lUbM they made a $400 baby monitor a subscription...]<ref>https://youtube.com/watch?v=nigJMu0lUbM</ref>
+|[https://youtube.com/watch?v=nigJMu0lUbM they made a $400 baby monitor a subscription...]<ref>{{Cite web |last=Rossmann |first=Louis |date=5 Oct 2023 |title=they made a $400 baby monitor a subscription... |url=https://www.youtube.com/watch?v=nigJMu0lUbM |url-status=live |access-date=4 Apr 2025 |website=[[YouTube]]}}</ref>
 |-
 |}
@@ Line 33: / Line 33: @@
 Through the acquisition of Miku Inc by Innovative Health Monitoring LLC, Miku sent out an email notice to all of their users on September 15'th 2023 detailing changes to Miku starting October 1'st 2023. These changes would
-=== Changes Made ===
+===Changes Made===
 Introduced a subscription service which would allow new users to continue using Miku features that were previously free.
 #Updated Free features:
@@ Line 57: / Line 57: @@
 Many customers were displeased with the subscription service added to Miku. Leading to products being returned and customers emailing Innovative Health Monitoring to voice their opinions with the company.
-Due to these subscription changes being instituted through automatic updates to the Miku mobile application, turning off automatic updates and refusing to update the Miku app would keep the features that were now locked behind a subscription.<ref>https://www.reddit.com/r/daddit/comments/16jr4vy/miku_bought_out_and_now_charging_a_subscription/</ref>
+Due to these subscription changes being instituted through automatic updates to the Miku mobile application, turning off automatic updates and refusing to update the Miku app would keep the features that were now locked behind a subscription.<ref>{{Cite web |title=Miku bought out and now charging a subscription for basic features. |url=https://www.reddit.com/r/daddit/comments/16jr4vy/miku_bought_out_and_now_charging_a_subscription/ |url-status=live |access-date=4 Apr 2025 |website=[[Reddit]]}}</ref>
 ===Broader Implications===