VPNSecure.me terminated a "lifetime" license: Difference between revisions

Updated Inactive Account Policy timeline
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==Background==
==Background==
The license was purchased in 2018 through StackSocial. The full name of the item was "VPNSecure: Lifetime Subscription". For a while the VPN worked totally fine.
The license was purchased in 2018 through StackSocial. The full name of the item was "VPNSecure: Lifetime Subscription". For a while the VPN worked totally fine.
==[Incident]==
==Adding active logins as a requirement==
The VPN service hadn't been used in a while and then at the beginning of 2025 any attempt to connect to any servers was failing. Also the server list on the members page is showing following message: "INFORMATION: You will need to purchase a valid VPN membership to view server information. Select Buy Now from the menu" even though the profile pase shows 2263 days of 7300 used (don't ask about why a LIFETIME Subscription equals to 7300 days).
The VPN service hadn't been used in a while and then at the beginning of 2025 any attempt to connect to any servers was failing. Also the server list on the members page is showing following message: "INFORMATION: You will need to purchase a valid VPN membership to view server information. Select Buy Now from the menu" even though the profile page shows 2263 days of 7300 used (don't ask about why a LIFETIME Subscription equals to 7300 days).


Play Market page of the app is gaining more and more reviews from affected customers: https://play.google.com/store/apps/details?id=com.vpnsecure.pty.ltd&hl=en
Play Market page of the app is gaining more and more reviews from affected customers: https://play.google.com/store/apps/details?id=com.vpnsecure.pty.ltd&hl=en
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https://www.vpnsecure.me/terms-of-service/</blockquote>
https://www.vpnsecure.me/terms-of-service/</blockquote>


===[Company]'s response===
=== VPNSecure's response ===
Company hasn't responded to a support ticket asking to clarify the issue.
Company hasn't responded to a support ticket asking to clarify the issue.
== References ==
<references />