Ecoflow

❗Article Status Notice: This Article is a stub

---

This article is underdeveloped, and needs additional work to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues. Learn more ▼

Issues may include:

• This article needs to be expanded to provide meaningful information
• This article requires additional verifiable evidence to demonstrate systemic impact
• More documentation is needed to establish how this reflects broader consumer protection concerns
• The connection between individual incidents and company-wide practices needs to be better established
• The article is simply too short, and lacks sufficient content

How you can help:

• Add documented examples with verifiable sources
• Provide evidence of similar incidents affecting other consumers
• Include relevant company policies or communications that demonstrate systemic practices
• Link to credible reporting that covers these issues
• Flesh out the article with relevant information

This notice will be removed once the article is sufficiently developed. Once you believe the article is ready to have its notice removed, visit the Discord (join here) and post to the #appeals channel, or mention its status on the article's talk page.

Ecoflow

Basic information
Founded	2017
Legal structure	Private
Industry	Portable solar generators, portable power stations
Official website	https://ecoflow.com

EcoFlow Technology is a manufacturer of solar-energy storage devices designed for mobile and off-grid use. The company systematically requires installation of a proprietary, closed-source application on a mobile device to unlock the full functionality of its battery backup products.

Consumer impact summary

Overview of concerns that arise from the company's conduct regarding (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

---

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

Anti-consumer practices

Reliance on application

The application connects to the EcoFlow devices through Bluetooth or over WiFi, but the app cannot be used with the devices without creating an account with EcoFlow and periodically connecting to their servers for an authentication token.

This creates inherent privacy risks and raises concerns about data collection and unwanted telemetry by the manufacturer. It also poses a problem for their customers who may go off-grid for extended periods of time with no data connection available. Moreover, it is unlikely that the system will remain fully usable after support is discontinued by the manufacturer or if the company ceases operations.

App installation and account creation are required to unlock the full functionality of the solar generators. Key features such as current limiting while charging from an AC power source are unavailable without the app.

The benefits of its integrated app are displayed prominently in marketing media. The customer only discovers the requirement to create an account after purchasing the product and installing the app.

Product Performance

PowerOcean

The PowerOcean lithium iron phosphate (LFP) batteries continuously consume ~100W when charging or discharging which EcoFlow misrepresent on their dashboard app as an increase in house load. Therefore, unless the battery is at a 100% state of charge (SoC) or at its reserve limit, then the batteries will consume more power (~2.4kWh/day, ~16.8kWh/week and 873.6kWh/year). Also, as each battery pack has a capacity of 5kWh the battery will have drained itself in 2 days @ ~2.4kWh/day.

When solar generation to the PowerOcean inverter increases, the house load also increases, which is assumed to be a misrepresentation of the inverter efficiency losses. Furthermore, the calculated efficiency based on the losses is in the ~80s% which is short of the >96% efficiency claimed.